Business Analyst

• Jun 2022 - Present

Conducted a market analysis to launch a wine and spirits startup, focusing on profitable product categories and reducing procurement costs by 20%. • Collected and analyzed data on wine and spirits categories, developed recommendations for product improvement and marketing strategies, and analyzed competitors. • Compiled and distributed questionnaires to potential customers to improve the service and product range. • Presented the analysis and conclusions to the startup's stakeholders and marketing department. • Revised the launch strategy based on feedback and set tasks for the development team. Show less

Sales Executive

• Nov 2017 - Apr 2020

• Negotiated with potential clients, maintained current customers, and signed contracts on a long-term basis.• Annual growth of KPI by 15%, the average value of DSO is 32 days. • 23% growth in client portfolio on a long-term basis. • Implemented new courier routes to serve geographically remote customers based on the terms of reference of the tenders. • Top 10 best DHL sales executives out of 150 in Russia in the year 2019.• Organized “Volunteers Day” events (cleaning the Russian architecture reserve, theatrical performances at the Orphanage houses, donating foodstuff to animal shelters, planting new trees, and much more).• Organize and conduct products training and webinars for clients• Ensure high post-sale satisfaction and positive long-term relationships• Collaborate with operations teams to maximize sales and revenue growth within the territory. Show less

Key Account Desk Adviser - DHL Express

• Mar 2016 - Oct 2017

* Provided professional answers to general, financial, special requests and service requests from the company's key clients, informed and consulted in order to ensure the best quality of services.* Promoted of the company as an exclusive service provider, transfer of all necessary information to the Major Customer Executive, coordinated with the manager of actions and events for business development.* Identified service gaps and provided recommendations to improve service quality.* Provided reports on the status of the shipment’s movement. * Visited clients with the Manager \ Major Customer Executive to discuss business cooperation issues. Show less

Service Point Advisor - DHL Express

• Sep 2013 - Mar 2016

Customer Service Adviser - DHL Express

• Oct 2012 - Sep 2013