Customer Success Manager

• Jul 2022 - Present

Customer Service Specialist

• Nov 2021 - Feb 2022

- advised the distributors on the availability and prices of the products; - interacted with the warehouses and factories in Europe, USA, China; - placed orders and controlled the shipment process. - advised the distributors on the availability and prices of the products; - interacted with the warehouses and factories in Europe, USA, China; - placed orders and controlled the shipment process.

Customer service representative

• Jul 2015 - Nov 2020

- advised clients (dentists, directors of dental clinics, nurses) on products and conditions of cooperation, solved the issues; - prepared sales documents, placed orders in SAP, CRM; - issued invoices, reconciliation acts, controled payments; - communicated with foreign colleagues in English (e-mails); - maked additional sales. Achievements: showed the best result in department in additional selling and payment control, successfully mentored new associates, participated in field meetings of the company's departments aimed at optimizing processes. Show less

Head of customer relationship department

• Oct 2013 - Aug 2014

(18 subordinates)- planned and controled the department's activities (including recruiting and training of the employees);- negotiated with the first persons of companies, making decisions on problematic issues of cooperation.During the time in the position I have:- changed the work schedule of employees from 5 days 9am-6pm to 6 days 8am-8pm (in order to attract additional amount of customers - individuals);- reduced the number of missed calls from an average of 26% to 1%;- organized work with customer complaints and key customers by tracking and fixing information on a daily basis;- conducted a phased cut of the knowledge of employees, trained and rotated staff within the department for each activity (in order to improve customer service and create employee interchangeability). Show less

Customer support specialist

• Nov 2010 - Oct 2013

- supported the key clients of the company: considered the possibility of providing individual terms of cooperation, controlled payments, etc.

Customer service specialist

• Nov 2006 - Nov 2010

- advised clients on the company's services, answed a high volume of incoming calls;- registrated documents for reception and issuance of goods;- mentored, trained new employees (including business trips to the company's offices in Urfo);- participated in specialized exhibitions.Achievements: was repeatedly nominated as the best employee of the year, mentored more than 20 employees and actively participated in the testing of new corporate program (ERP) in the process of its developme Show less