Experience

Majorel Portugal
• Portugal
• Outsourcing/Offshoring
• 200 - 300 Employee
• Senior Investigation Analyst

  • Feb 2022 - Present


Amercican Dental Clinic & Advanced American Dental Center

• Clinic Manager

  • Jan 2019 - Jul 2020

  - Manage and monitor staff of more than 40 people in two clinic locations - Ensure staff is working according company’s rules, policies and procedures - Develop and update company’s Policies and Procedures - Manage practice controllable costs in line with budget - Grow patient numbers by making collaborations with other companies, making promotions - Monitor and renew Clinic licenses and contracts, such as: • DOH license • Trade license • Lease agreements • Doctors… Show more - Manage and monitor staff of more than 40 people in two clinic locations - Ensure staff is working according company’s rules, policies and procedures - Develop and update company’s Policies and Procedures - Manage practice controllable costs in line with budget - Grow patient numbers by making collaborations with other companies, making promotions - Monitor and renew Clinic licenses and contracts, such as: • DOH license • Trade license • Lease agreements • Doctors and Dental Assistants licenses • Utilities contracts (ADDC, Etisalat) • Pest Control contract • Medical waste contract • Hassantuk contract • CCTV contract and etc. - Assist HR with processing of visa and labor card (handling out staff medical results to PR) - Monitor absentee reports and annual leave of staff - Plan and monitor staff duty roster, make sure that staff is available as appropriate. Provide staff coverage when required - Supervise and evaluate all staff to make sure clinic operates in an efficient manner and that patients receive high quality of customer service - Organize training to all staff include new employees such as: • BLS training • Fire Safety Training • Infection Control Training • Radiation Safety Training - Obtain and review patients feedback via patient survey - Actively manage patients complaints - Organize meeting with all staff including dentists - Complete various special projects and reports as assigned and required by the Medical Director/Owner

• Executive Secretary / Reception

  • Jun 2013 - Jan 2019

  - Assisting Clinic Manager with updating Clinic policies and Procedures - Assisting Clinic Manager with updating and monitoring the staff personal files - Organizing Clinic Internal Audit and prepare final audit reports - Reception duty roster elaboration - Arranging trainings for staff (as Fire Safety, Infection Control, BLS) - Assisting Clinic manager with Contracts (as Medical Waste Contract, Tenancy Contract ) - Scheduling appointments - Handling cash, cheque or card… Show more - Assisting Clinic Manager with updating Clinic policies and Procedures - Assisting Clinic Manager with updating and monitoring the staff personal files - Organizing Clinic Internal Audit and prepare final audit reports - Reception duty roster elaboration - Arranging trainings for staff (as Fire Safety, Infection Control, BLS) - Assisting Clinic manager with Contracts (as Medical Waste Contract, Tenancy Contract ) - Scheduling appointments - Handling cash, cheque or card transactions with customers - Work with MC Excel, MC Word, Softdent and R4 medical software, Power Point and Outlook - Answering the phone, transferring phone calls - Monitoring and maintaining office stationary and equipment - Daily operations summary reports - Preparing letters, medical reports and reimbursement forms and Sick Leaves - Petty cash responsibility - Preparing Reports and Surveys



Rocco Forte Hotels

• United Kingdom
• Hospitality
• 700 & Above Employee

• receptionist

  • Oct 2011 - Jul 2012

  - Rooms reservation - Guests registration and accommodation - Cash operations and terminal - Working with MC Word, MC Excel, Novell Group Wise, Protel hotel software, HotSOS optimization system - Answering the phone, transferring the phone calls - Daily operations summary reports - Money exchange - Welcoming guests - Rooms reservation - Guests registration and accommodation - Cash operations and terminal - Working with MC Word, MC Excel, Novell Group Wise, Protel hotel software, HotSOS optimization system - Answering the phone, transferring the phone calls - Daily operations summary reports - Money exchange - Welcoming guests