Ekaterina Lisitsian
Customer Care Manager at Hello Move- Claim this Profile
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English Professional working proficiency
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Bio
Tanya Vartanova
I have had the privilege of working alongside Ekaterina at Hello Move, and I can honestly say that she is an exceptional individual who brings immense value to any team or organization. First and foremost, Ekaterina is an absolute joy to work with. Her warm and positive personality creates a harmonious and pleasant working environment for everyone involved. She has a natural ability to connect with colleagues and customers, making communication effortless and enjoyable. Her genuine and caring nature shines through in every interaction, leaving a lasting impression on those she engages with. When it comes to professionalism and reliability, Ekaterina is second to none. She consistently demonstrates a strong work ethic, ensuring that tasks are completed to the highest standard and within deadlines. Her attention to detail and meticulous approach ensure that nothing falls through the cracks. Colleagues and clients rely on her expertise and trust her to deliver exceptional results. One aspect of Ekaterina's work that truly sets her apart is her unwavering dedication to her customers. I have personally witnessed the extraordinary connections she establishes with them, going above and beyond to provide unparalleled support. Even in the face of the toughest crises in the immigration market, Ekaterina remains a pillar of strength for her clients. Her unwavering commitment and genuine care have garnered positive reviews and heartfelt appreciation from everyone she assists. Ekaterina is an outstanding professional who excels in her field. Her exceptional communication skills, reliability, and true dedication to her customers make her an invaluable asset to any organization. I have no doubt that she will continue to thrive and achieve great success in her future endeavors.
Tanya Vartanova
I have had the privilege of working alongside Ekaterina at Hello Move, and I can honestly say that she is an exceptional individual who brings immense value to any team or organization. First and foremost, Ekaterina is an absolute joy to work with. Her warm and positive personality creates a harmonious and pleasant working environment for everyone involved. She has a natural ability to connect with colleagues and customers, making communication effortless and enjoyable. Her genuine and caring nature shines through in every interaction, leaving a lasting impression on those she engages with. When it comes to professionalism and reliability, Ekaterina is second to none. She consistently demonstrates a strong work ethic, ensuring that tasks are completed to the highest standard and within deadlines. Her attention to detail and meticulous approach ensure that nothing falls through the cracks. Colleagues and clients rely on her expertise and trust her to deliver exceptional results. One aspect of Ekaterina's work that truly sets her apart is her unwavering dedication to her customers. I have personally witnessed the extraordinary connections she establishes with them, going above and beyond to provide unparalleled support. Even in the face of the toughest crises in the immigration market, Ekaterina remains a pillar of strength for her clients. Her unwavering commitment and genuine care have garnered positive reviews and heartfelt appreciation from everyone she assists. Ekaterina is an outstanding professional who excels in her field. Her exceptional communication skills, reliability, and true dedication to her customers make her an invaluable asset to any organization. I have no doubt that she will continue to thrive and achieve great success in her future endeavors.
Tanya Vartanova
I have had the privilege of working alongside Ekaterina at Hello Move, and I can honestly say that she is an exceptional individual who brings immense value to any team or organization. First and foremost, Ekaterina is an absolute joy to work with. Her warm and positive personality creates a harmonious and pleasant working environment for everyone involved. She has a natural ability to connect with colleagues and customers, making communication effortless and enjoyable. Her genuine and caring nature shines through in every interaction, leaving a lasting impression on those she engages with. When it comes to professionalism and reliability, Ekaterina is second to none. She consistently demonstrates a strong work ethic, ensuring that tasks are completed to the highest standard and within deadlines. Her attention to detail and meticulous approach ensure that nothing falls through the cracks. Colleagues and clients rely on her expertise and trust her to deliver exceptional results. One aspect of Ekaterina's work that truly sets her apart is her unwavering dedication to her customers. I have personally witnessed the extraordinary connections she establishes with them, going above and beyond to provide unparalleled support. Even in the face of the toughest crises in the immigration market, Ekaterina remains a pillar of strength for her clients. Her unwavering commitment and genuine care have garnered positive reviews and heartfelt appreciation from everyone she assists. Ekaterina is an outstanding professional who excels in her field. Her exceptional communication skills, reliability, and true dedication to her customers make her an invaluable asset to any organization. I have no doubt that she will continue to thrive and achieve great success in her future endeavors.
Tanya Vartanova
I have had the privilege of working alongside Ekaterina at Hello Move, and I can honestly say that she is an exceptional individual who brings immense value to any team or organization. First and foremost, Ekaterina is an absolute joy to work with. Her warm and positive personality creates a harmonious and pleasant working environment for everyone involved. She has a natural ability to connect with colleagues and customers, making communication effortless and enjoyable. Her genuine and caring nature shines through in every interaction, leaving a lasting impression on those she engages with. When it comes to professionalism and reliability, Ekaterina is second to none. She consistently demonstrates a strong work ethic, ensuring that tasks are completed to the highest standard and within deadlines. Her attention to detail and meticulous approach ensure that nothing falls through the cracks. Colleagues and clients rely on her expertise and trust her to deliver exceptional results. One aspect of Ekaterina's work that truly sets her apart is her unwavering dedication to her customers. I have personally witnessed the extraordinary connections she establishes with them, going above and beyond to provide unparalleled support. Even in the face of the toughest crises in the immigration market, Ekaterina remains a pillar of strength for her clients. Her unwavering commitment and genuine care have garnered positive reviews and heartfelt appreciation from everyone she assists. Ekaterina is an outstanding professional who excels in her field. Her exceptional communication skills, reliability, and true dedication to her customers make her an invaluable asset to any organization. I have no doubt that she will continue to thrive and achieve great success in her future endeavors.
Credentials
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PIF Certificate
ECOPSY ConsultingMay, 1916- Nov, 2024
Experience
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Hello Move
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Netherlands
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Consumer Services
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1 - 100 Employee
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Customer Care Manager
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May 2022 - Present
Helping customers relocate and adapt to a new environment from a psychological, organisational, administrative perspectives. - Psychologically supporting customers from the beginning of the process up to obtaining the residence permit, creating an individual approach to each customer. Constant support through crisis. - Consulting customers on the migration information in the world as well as their personal immigration strategy. - Daily communication with migration authorities, partners and administrative bodies of European countries. - Coordinating business-plan creation and development for startups ensuring their scalablility and attractiveness to the migration authorities. - Overseeing, managing and organising the entire documentation process. Show less
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ECOPSY Consulting
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Russian Federation
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Business Consulting and Services
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1 - 100 Employee
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Project Director, Executive Assessment Department
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Jul 2018 - Apr 2022
Individual assessment for top managers and top management teams for a #1 HR-consulting company in Russia. Using in-depth interview technique, business- and psychometric tools to gain a deeper understanding of each individual. Creating reports describing individuals’ characteristics, job-relevant strengths, development needs and longer-term potential. Making detailed analyses of observed strengths and areas for improvement, and recommending an action plan for ongoing development. Providing feedback sessions and consulting the customers. Show less
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Leading Consultant, Executive Assessment Department
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Jul 2017 - Jul 2018
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Senior Consultant, Executive Assessment Department
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Mar 2016 - Jul 2017
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Head of Talent and Organizational Development
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Mar 2009 - Feb 2015
- Team management, identifying talent, career development.- Providing consulting services to boutique managers and top-level managers, offering valuable insights and guidance.- Played a key role in succession planning initiatives to ensure smooth transitions and continuity in leadership positions.- Designed, implemented, and coordinated an internal program for assessing service quality, resulting in enhanced customer satisfaction.- Customer Engagement: Developed and managed a customer email polling program, improving engagement and gathering valuable feedback.- Created and coordinated various personnel research projects, including satisfaction surveys, sociometry studies, and manager's efficiency surveys.- Assessment and Development: Coordinated and participated in assessment and development projects at prominent organizations, such as TSUM and DLT in St. Petersburg.- Contributed to assessment center activities and created assessment programs to evaluate and identify potential talent.- Conducted comprehensive individual assessments using psychological testing and interviewing techniques. Show less
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Independent Consultant
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Aug 2008 - Mar 2009
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Vi
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Advertising Services
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200 - 300 Employee
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Senior Training and Development Manager
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Dec 2003 - Jul 2008
Responsible for the full range of employee learning and development, including policy establishment, identifying training needs, selecting providers, coordinating training programs, budgeting. Developed targeted educational programs for various groups, including top managers. Coordinated e-learning and contributed to HR projects. Analyzed training effectiveness and market trends and technologies, and wrote professional articles. Responsible for the full range of employee learning and development, including policy establishment, identifying training needs, selecting providers, coordinating training programs, budgeting. Developed targeted educational programs for various groups, including top managers. Coordinated e-learning and contributed to HR projects. Analyzed training effectiveness and market trends and technologies, and wrote professional articles.
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Nashe Radio
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Training and Development Specialist
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Apr 2002 - Dec 2003
Developing and implementing training and development strategies, analyzing personnel needs, and overseeing budgeting and cost control. Planning, organizing, and coordinating both internal and external training programs. Providing expert consultations to employees on training and development matters. Developing and implementing training and development strategies, analyzing personnel needs, and overseeing budgeting and cost control. Planning, organizing, and coordinating both internal and external training programs. Providing expert consultations to employees on training and development matters.
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Danone
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France
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Food and Beverage Manufacturing
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700 & Above Employee
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Training and Development Specialist
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Aug 2000 - Apr 2002
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Education
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1996 - 2001
Московский Государственный Университет им. М.В. Ломоносова (МГУ)
Bachelor's degree, Sociology -
1995 - 2000
Lomonosov Moscow State University (MSU)
Bachelor of Science (B.S.), Psychology
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