Experience

Utkonos

• Russian Federation
• Retail
• 100 - 200 Employee

• Business Analyst

  • Jan 2021 - Present

  Functions: • Preparation of technical requirements for software development (UML, BPMN) • Participation in the implementation of own warehouse management system • Communication with business partners to clarify software requirements • Demonstration of new functionality to business users Achivements: ✔ Successful launch processes with labeled products (EGAIS, Chestny Znak, Mercury) ✔ Implementation of new functionality in accordance with company plans Functions: • Preparation of technical requirements for software development (UML, BPMN) • Participation in the implementation of own warehouse management system • Communication with business partners to clarify software requirements • Demonstration of new functionality to business users Achivements: ✔ Successful launch processes with labeled products (EGAIS, Chestny Znak, Mercury) ✔ Implementation of new functionality in accordance with company plans



Алкогольная Сибирская Группа (Alcohol Siberian Group)

• Russian Federation
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Project Manager

  • Jul 2018 - Present

  Functions: •Leading the project for the implementation of SAP by the customer service department •Optimized existing logistic processes for successful system implementation •Supervised the preparation of training materials, conducted training for key and end users •Responsible for preparing test cases and testing logistics processes •Developed and implemented the logic for calculating the level of service indicator •Leading projects for connecting clients to electronic document management (EDI) •Analysis of key logistic indicators •Participated in the project of launching UTM 3 (EGAIS) Achievements: ✔ Successful launch of a new accounting system with accurate processes in my area of responsibility ✔ Reduction of labor costs for customer service specialists for processing customer orders ✔ Increase service level indicator by 5 points after the launch of a new accounting system ✔ Reducing the time for introducing improvements into the system due to active participation in each optimization project



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Demand Planning specialist

  • Feb 2016 - Jun 2018

  Lead the monthly forecast meetings Active interaction with Sales, Marketing, Category ChannelTracked the implementation of the forecast and focused the team on gapsShort-term and long-term forecast preparation: baseline calculation, sales analysis, risk identificationForecast monitoring vs sales and provide comment about KPI's deviation via route-cause analyses & loss tree

• Junior Customer Service Manager

  • Jan 2015 - Feb 2016

  Optimized of the process of supplying products to customers, resolving all arising issuesLead in negotiations with customers as a business partner from the supply departmentPreparation of internal and external CCFOT reporting, calculation and approval of KPI for the company, conducting CCFOT trainings for new employees

• Customer Master Data Coordinator

  • Dec 2012 - Jan 2015

  support of the process of making the basic data in the system, collection and processing customer data, cooperation with regional Enterprise Supporting team, checking master data correctness, analysis and reporting of master data process

• U2K2 Process Expert (Customer Development)

  • Sep 2011 - Dec 2012

  Processing and analyzing of master data information, control and compliance with project methods and standards, interaction with experts, approval of documents with business representatives



Raiffeisen Bank

• Specialist operational control

  • Jul 2010 - Aug 2011

  Processing of primary banking documentation, reporting on transactions held, primary currency controls handling Processing of primary banking documentation, reporting on transactions held, primary currency controls handling