Experience

Kiwi Education New Zealand

• Customer Success Manager

  • Jul 2017 - Present

  My role focused on providing customers (international students) the support in the pathway from study to living in NZ. Providing valuable services, information and guidance based on an understanding of the client's journey and challenges. The company achieved a high grade of customer positive feedback and is playing an important role in community development. In 2019 was nominated for Westpac Business Award in three categories: Excellence in Customer Service Delivery, Excellence in Community Contribution and People's Choice. I am working with marketing and project teams to relay customer needs, issues, and experiences into services strategy, roadmap, and prioritisation. Developed client support direction, including various services, information sources and online school. Show less



Information center, Ltd.

• Japan
• Information Technology & Services
• 1 - 100 Employee

• Sales Operations and Customer Services Manager

  • Jan 2010 - Oct 2015

  SaaS integration, data security including secure data transmission projects, Vladivostok, Russia • Joined the company from the very beginning, build and organised customer service policies and procedures, and established an onboarding approach. • Implemented a customer-centric approach that allowed the company to reach 30% of the region's market share by the end of 2015. • In cooperation with the technical team provided the company with contracts from the most promising software and hardware developers. • Developed a network of partners, which increased sales by 18%. • Managed an authorised information security and technology training center. Show less



Umans plus ltd. Selling and after-sale servicing of office equipment.

• Sales Operations Manager

  • Jan 2009 - Mar 2010

  Analysed existing activities, found weaknesses and implemented new procedures which increased order delivery and Improved efficiency in line with the company’s strategy. Increased customer database by 35% and sales volume by 42%. Analysed existing activities, found weaknesses and implemented new procedures which increased order delivery and Improved efficiency in line with the company’s strategy. Increased customer database by 35% and sales volume by 42%.