Experience

talent.io
• France
• Software Development
• 100 - 200 Employee
• Tech Talent Sourcer

  • May 2022 - Present


TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Second Level Agent in Customer Support

  • Dec 2021 - May 2022

  · Task managing according to the project's needs. · Helping Team management to achieve business results. · Helping implementation of client's policies & processes within team members. · Reports and statistics on a daily bases. · Drive actions with team leaders to improve employee engagement. · Deliver performance consultation by coaching, advising, training of co-workers. Identify problems and work process optimization. · Task managing according to the project's needs. · Helping Team management to achieve business results. · Helping implementation of client's policies & processes within team members. · Reports and statistics on a daily bases. · Drive actions with team leaders to improve employee engagement. · Deliver performance consultation by coaching, advising, training of co-workers. Identify problems and work process optimization.



TELUS International Europe

• Germany
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Sep 2012 - Nov 2021

  • Communication on a daily bases in German and English both written and verbal • Brought forth excellent customer service skills and a committment to customer satisfaction. • Helped to increase customer return rates by providing excellent customer service at all times. • increased my own time management skills • Communication on a daily bases in German and English both written and verbal • Brought forth excellent customer service skills and a committment to customer satisfaction. • Helped to increase customer return rates by providing excellent customer service at all times. • increased my own time management skills