Senior Manager Global Training Operations, Instructor-Led

• Apr 2022 - Present

Manager EMEA Training Centers at International Air Transport Association (IATA)

• May 2021 - Apr 2022

Direct and supervise a team of 7 employees in direct reporting line, provide guidance and control the quality of provided services. Schedule course calendar in EMEA region to analyze and estimate/forecast revenues. • Oversee all training activities and monitor employee performance. • Coordinate recruitment and training of new operation support associates and interns, while ensuring compliance with standards operating procedures. • Manage department budgets, quality control checks… Show more Direct and supervise a team of 7 employees in direct reporting line, provide guidance and control the quality of provided services. Schedule course calendar in EMEA region to analyze and estimate/forecast revenues. • Oversee all training activities and monitor employee performance. • Coordinate recruitment and training of new operation support associates and interns, while ensuring compliance with standards operating procedures. • Manage department budgets, quality control checks, audits, and business contingency planning to achieve the ISO Certification. • Close collaboration with financial and legal departments. • Prepare monthly reports, vendor profiles, master service agreements, and purchase orders in SAP.

Assistant Manager EMEA Training Centers

• May 2019 - May 2021

Assisted the manager in planning, organizing and implementing activities to optimize business growth and attract potential customers. Maintained working relationship with internal and external stakeholders (HQ, Regional Colleagues, Authorized Training Centers). Contributed to ad-hoc projects and supported communication activities with business partners and suppliers. Recruited and trained new interns. Scheduled, coordinated and held 200 courses per year (each of the course is a kind of a… Show more Assisted the manager in planning, organizing and implementing activities to optimize business growth and attract potential customers. Maintained working relationship with internal and external stakeholders (HQ, Regional Colleagues, Authorized Training Centers). Contributed to ad-hoc projects and supported communication activities with business partners and suppliers. Recruited and trained new interns. Scheduled, coordinated and held 200 courses per year (each of the course is a kind of a project of its own). • Monitored daily activities of five team members to ensure compliance with company’s SOPs. • Verified competencies of newly recruited Instructors and supervised progress during Standards Instructional Workshop. • Participated in audits, quality control checks, and business contingency planning, attaining ISO Certification.

Training Operations Support Associate

• Dec 2015 - May 2019

Organized and coordinated courses. • Constant communication with clients and instructors to provide high quality of service. • Analyzed and estimated forecast revenues of the department • Controlled the department expenses according to yearly budget, as an ad-hoc projects of the organization.

Intern, Training Operations

• 2014 - 2015

Registered training enrolments and managed Geneva Training Center classroom courses. • Prepared course materials for sessions held. • Reconciled payments on IATA trainings with finance teams Registered training enrolments and managed Geneva Training Center classroom courses. • Prepared course materials for sessions held. • Reconciled payments on IATA trainings with finance teams

Administrative Assistant

• Apr 2013 - Oct 2014

Delivered administrative support to ensure efficient operation of office. Answered phone calls, scheduled meetings, and supported visitors. Finalized operational requirements by scheduling and assigning administrative projects and expediting work results. • Organized meetings and conferences including The World Economic Forum. • Managed travel arrangements for senior staff such as booking flights, cars, and hotel reservations. Delivered administrative support to ensure efficient operation of office. Answered phone calls, scheduled meetings, and supported visitors. Finalized operational requirements by scheduling and assigning administrative projects and expediting work results. • Organized meetings and conferences including The World Economic Forum. • Managed travel arrangements for senior staff such as booking flights, cars, and hotel reservations.

Receptionist

• Sep 2011 - Mar 2013