UX Researcher

• Feb 2023 - Present

User Experience Researcher

• Jan 2022 - Jan 2023

Key achievements: - Organised the user research processes in the company from scratch, developed all necessary templates, procedures, chose and set up the research tools based on the company's research needs; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Created the research knowledge base with all conducted studies results intended for all company use; - Initiated and implemented regular… Show more Key achievements: - Organised the user research processes in the company from scratch, developed all necessary templates, procedures, chose and set up the research tools based on the company's research needs; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Created the research knowledge base with all conducted studies results intended for all company use; - Initiated and implemented regular customer satisfaction index (CSI) collecting and analysis; - Conducted the strategic studies for discovering opportunities for future growth and development of the product; - Conducted a number of studies for understanding the key customer segments and prepared their detailed descriptions indicated each segment's patterns, goals and product requirements; - Created, supported and developed an international community of users on Facebook for continuous feedback collecting. Responsibilities: - Conducting of qualitative and quantitative (both moderated and unmoderated) studies with participant form around the world (in English language); - Preparation of the results and presenting them to the team in the form tailored for each particular study (including reports that comply to the ISO/IEC 25066:2016 standard and less formalised ways such as Miro boards and other); - Development of the recommendations on interface improvements needed to address the issues discovered in the research, drawing out of the recommendations in Figma and other tools; - Preparation of interactive prototypes for testing purposes in Figma or Protopie. Show less Key achievements: - Organised the user research processes in the company from scratch, developed all necessary templates, procedures, chose and set up the research tools based on the company's research needs; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Created the research knowledge base with all conducted studies results intended for all company use; - Initiated and implemented regular… Show more Key achievements: - Organised the user research processes in the company from scratch, developed all necessary templates, procedures, chose and set up the research tools based on the company's research needs; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Created the research knowledge base with all conducted studies results intended for all company use; - Initiated and implemented regular customer satisfaction index (CSI) collecting and analysis; - Conducted the strategic studies for discovering opportunities for future growth and development of the product; - Conducted a number of studies for understanding the key customer segments and prepared their detailed descriptions indicated each segment's patterns, goals and product requirements; - Created, supported and developed an international community of users on Facebook for continuous feedback collecting. Responsibilities: - Conducting of qualitative and quantitative (both moderated and unmoderated) studies with participant form around the world (in English language); - Preparation of the results and presenting them to the team in the form tailored for each particular study (including reports that comply to the ISO/IEC 25066:2016 standard and less formalised ways such as Miro boards and other); - Development of the recommendations on interface improvements needed to address the issues discovered in the research, drawing out of the recommendations in Figma and other tools; - Preparation of interactive prototypes for testing purposes in Figma or Protopie. Show less

UX Research Lead

• Apr 2020 - Jan 2022

Key achievements: - Organised UX Research in the company from scratch; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Conducted training sessions for designers and other employees on UX Research and the tools for collaborative work; - Conducted strategic studies that helped the company to develop the key products; - Developed and implemented a methodology for comparison the company's… Show more Key achievements: - Organised UX Research in the company from scratch; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Conducted training sessions for designers and other employees on UX Research and the tools for collaborative work; - Conducted strategic studies that helped the company to develop the key products; - Developed and implemented a methodology for comparison the company's products with competitors. Key responsibilities: - Conducting of qualitative and quantitative research with users for the needs of multiple teams; - Supervising the work of other researchers to ensure the quality of the results. Show less Key achievements: - Organised UX Research in the company from scratch; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Conducted training sessions for designers and other employees on UX Research and the tools for collaborative work; - Conducted strategic studies that helped the company to develop the key products; - Developed and implemented a methodology for comparison the company's… Show more Key achievements: - Organised UX Research in the company from scratch; - Developed the system of categorisation of customer support tickets for discovering issues and understanding their scope and root cause; - Conducted training sessions for designers and other employees on UX Research and the tools for collaborative work; - Conducted strategic studies that helped the company to develop the key products; - Developed and implemented a methodology for comparison the company's products with competitors. Key responsibilities: - Conducting of qualitative and quantitative research with users for the needs of multiple teams; - Supervising the work of other researchers to ensure the quality of the results. Show less

Project Manager

• Nov 2016 - Apr 2020

Key responsibilities: — understanding clients needs and requirements for research and design projects; — creating of the project management plan; — providing communication between the client and the project team; — monitoring and controling of the quality of works, scope, budget and schedule.

UX Researcher

• Sep 2011 - Nov 2016

Key responsibilities: — understanding requirements for web projects and information systems; — reviewing and refining requirements in order to implement the optimal user experience; — recruitment of participants and conducting of usability-testing; — data handling and analysis of research with further working out of recommendations. — working with UX designers to deliver wireframes detailing functional changes. UX Research experience: — qualitative (usability testing… Show more Key responsibilities: — understanding requirements for web projects and information systems; — reviewing and refining requirements in order to implement the optimal user experience; — recruitment of participants and conducting of usability-testing; — data handling and analysis of research with further working out of recommendations. — working with UX designers to deliver wireframes detailing functional changes. UX Research experience: — qualitative (usability testing, in depth interviews, focus groups etc.); — quantitative (online surveys); — remote usability testing; — research software (Morae, Mangold Eyetracking system);

Internet projects manager

• Feb 2010 - Apr 2011

Key responsibilities: — web-sites developing; — analysis of web-sites traffic; — content updating; — preparing of materials for advertising campaigns on Internet and control of quality of materials by the agent; — control of advertising campaigns in Yandex.Direct system: creating of advertisements, selecting of words etc.; — dealing with remote executors and project work control; — working out of technical tasks for web-sites and web-services developing; — control of… Show more Key responsibilities: — web-sites developing; — analysis of web-sites traffic; — content updating; — preparing of materials for advertising campaigns on Internet and control of quality of materials by the agent; — control of advertising campaigns in Yandex.Direct system: creating of advertisements, selecting of words etc.; — dealing with remote executors and project work control; — working out of technical tasks for web-sites and web-services developing; — control of documents circulation within projects, conclusion of treaties. Show less Key responsibilities: — web-sites developing; — analysis of web-sites traffic; — content updating; — preparing of materials for advertising campaigns on Internet and control of quality of materials by the agent; — control of advertising campaigns in Yandex.Direct system: creating of advertisements, selecting of words etc.; — dealing with remote executors and project work control; — working out of technical tasks for web-sites and web-services developing; — control of… Show more Key responsibilities: — web-sites developing; — analysis of web-sites traffic; — content updating; — preparing of materials for advertising campaigns on Internet and control of quality of materials by the agent; — control of advertising campaigns in Yandex.Direct system: creating of advertisements, selecting of words etc.; — dealing with remote executors and project work control; — working out of technical tasks for web-sites and web-services developing; — control of documents circulation within projects, conclusion of treaties. Show less