Experience

Sheraton Bali Kuta Resort

• Indonesia
• Hospitality
• 1 - 100 Employee

• Loyalty Manager

  • Jul 2022 - Present

• Duty Manager

  • Jan 2019 - Jul 2022

  Task• Managing Hotel's daily operational.• Delegating duties.• Assisting Front Office Manager.• Routing upsell productivity reports to staff.• Motivating and Coaching skill.• Handling cash and end of the day checking.• Managing store cleanliness and organization.• Night Audit.• Dealing with customer complaints and issues.Skills• Public relations• Safety and security • Professionalism• Being courteous• Being amicable• Conflict resolution• Project management• Supervision• Leadership• Problem solving• Decision making• Customer service• Communication• Resilience• Being resourceful• Night Audit

• VIP Supervisor

  • Nov 2017 - Jan 2019

  Task• Supervising and managing VIP Team daily operational.• Build pre-engagement to all expected VIP guest and obtain all information or preference related to their upcoming stay. • Create "surprise and delight" plan to deliver a memorable stat experience • Supervising sales productivity (tour and activities) reports.• Motivating and coaching skill.• Maintain daily engagement with VIP Guest.• Dealing with customer complaints and issues.Skills• Public relations• Professionalism• Being courteous• Engagement skill• Supervision• Leadership• Problem solving• Decision making• Customer service• Communication

• VIP Team

  • Dec 2015 - Nov 2017

  Task• Responsible to manage VIP guest expectation during the stay.• Provide Concierge services throughout all guests.• Able to provide a recommendation for any activities, sightseeing and transportation.• Book or make a reservation (restaurant, activities, flight and stay).• Assisting other guest's inquiries based on Hotel policies.• Assisting Guest Service Agent to deliver express check-in /check-out when required.Skills• Public relations• Concierge• Professional• Restaurant and activities knowledge• Decision making• Customer service• Communication• Ticketing



Sheraton Bali Kuta Resort

• Indonesia
• Hospitality
• 1 - 100 Employee

• Concierge

  • Feb 2014 - Feb 2015

  Provide an exceptional hospitality service related to guest 's inquiries such us: Sightseeing, Hotel recommendations, Restaurant recommendations, Place and Tourism object information, Ticketing, Day trips, etc. Provide an exceptional hospitality service related to guest 's inquiries such us: Sightseeing, Hotel recommendations, Restaurant recommendations, Place and Tourism object information, Ticketing, Day trips, etc.



Sheraton Bali Kuta Resort

• Indonesia
• Hospitality
• 1 - 100 Employee

• Trainee Bellman

  • Dec 2012 - Jun 2013

  Provide hotel and event information accordingly to the guest, Luggage handling, Valet parking, Handling guest inquiries Provide hotel and event information accordingly to the guest, Luggage handling, Valet parking, Handling guest inquiries



AYANA Resort and Spa, BALI

• Indonesia
• Hospitality
• 700 & Above Employee

• Bar

  • Jun 2012 - Jul 2012

  Provides food and beverage service, and mixology. Provides food and beverage service, and mixology.



Discovery Kartika Plaza Hotel & Villas Bali

• Indonesia
• Hospitality
• 100 - 200 Employee

• Housekeeping

  • Mar 2008 - May 2008