Experience

MiTek USA

• United States
• Construction
• 200 - 300 Employee

• Tech Documentation Specialist II

  • Mar 2021 - Present

• Tech Documentation Specialist I

  • Apr 2019 - Mar 2021

  In charge of documentation for the Sales Simplicity, BuilderMT, and Wrightsoft product suites. Documentation includes release notes, new product documentation, existing documentation updates, and video tutorial creation. Helped with implementation of new knowledge database set in Knowledge Owl across parts of MiTek.

• Sales Simplicity Software - Web Software Trainer

  • Feb 2016 - Apr 2019

  Primary point of contact for builders to assist with questions in regards to using our software. Runs online training sessions for new clients and supplementary re-training sessions for existing clients. Helping clients filter custom reporting requests. Primary DocuSign implementer for Sales Simplicity, assisting the customer set up templates, tags, and training sessions. Creating and updating documentation for software releases, reporting guides, and other features of the system.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Inside Account General Manager

  • Jan 2015 - Feb 2016

  Work with the Market General Manager to translate vision and strategy into effective sales actions to maximize profitable revenue across all Pearson preK-12 products, services, and solutions in assigned accountsPartner with the highest level of decision makers within assigned districts to present broad Pearson solutions that include instruction, assessment, technology, and services solutions to increase student achievement within the district.Develop strategic opportunity plans including an annual sales plan in support of organizational goals and objectives incorporating articulated customer needs and funding criteria.Seek new solutions opportunities for growth in sales territory. Looking for digital sales and emerging opportunities.Coordinate field input to product management, product development, and marketing groups in advance of sales cycles to ensure Market instructional needs are met with effectiveness and innovation.Provide the Market General Manager accurate information regarding all aspects of the sales activities in assigned states (sales and budget forecasting, competition analysis, strategy adjustments, sampling effectiveness, market trends, etc.)Assume responsibility for working with both Pearson and customer contract administration to ensure proper representation and implementation of Pearson products and services. Build relationships with other Pearson divisions and develop and oversee integration plans to maximize revenue opportunities and construct solutions that meet customer needs across elementary, secondary, supplemental, technology, assessment, and services development channels. Assume responsibility in working with field campaign marketing to assure successful pre-work activities for all upcoming campaigns.Collaborate and guide market specialists in support of opportunities for literacy, math, intervention, k-12 technology, 1:1 and virtual, assessment, ELL, and PD. Show less

• Inbound Sales Specialist

  • Jun 2014 - Dec 2014

  Seek new solutions opportunities for growth in sales territory across the nation, focusing in curriculum, platform, virtual, and intervention needs.Answer Inbound customer questions, including general routing, customer service, and product related questions via telephone and email.Creating training documents for incoming team members for ease of comprehension.Collaborate and guide Inside Product Specialists and Inside Account General Managers in support of opportunities for Literacy, Math, Intervention, K-12 Technology, 1:1 and Virtual, Assessment, ELL, and PD. Show less



Fry's Food and Drug

• Retail Groceries
• 700 & Above Employee

• Barista/APC

  • Apr 2008 - Jun 2014

  Starbucks Barista - Creating beverages and providing a well-rounded customer service experience APC - All Purpose Clerk, able to work in multiple departments, including - Floral, Cashiering, Bagging, Starbucks, and helping face shelves of product. Starbucks Barista - Creating beverages and providing a well-rounded customer service experience APC - All Purpose Clerk, able to work in multiple departments, including - Floral, Cashiering, Bagging, Starbucks, and helping face shelves of product.



AMC Theatres

• Entertainment Providers
• 700 & Above Employee

• Concessionist

  • Nov 2006 - Jul 2007

  Cleaning movie theaters, fast and timely customer service experience at the concession stand, and deliver top-quality snacks and food to customers. Cleaning movie theaters, fast and timely customer service experience at the concession stand, and deliver top-quality snacks and food to customers.