Erin Joyce

Senior Controlled Substance Compliance Specialist at Noramco™
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Location
Wilmington, Delaware, United States, US

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Experience

    • United States
    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • Senior Controlled Substance Compliance Specialist
      • May 2020 - Present

    • DEA Compliance Specialist
      • Jan 2018 - May 2020

      Wilmington Lead compliance specialist for on-site manufacturer of Active Pharmaceutical Ingredients in the opioid and cannabinoids market Download monthly production figures from SAP, reconciling to match head planner’s figures, deducting from quota granted by DEA to track over/under inventory percentage limits Complete internal quarterly and yearly inventory reconciliations, reporting end figures to DEA. Configure manufacturing and procurement quota requests for approximately 15… Show more Lead compliance specialist for on-site manufacturer of Active Pharmaceutical Ingredients in the opioid and cannabinoids market Download monthly production figures from SAP, reconciling to match head planner’s figures, deducting from quota granted by DEA to track over/under inventory percentage limits Complete internal quarterly and yearly inventory reconciliations, reporting end figures to DEA. Configure manufacturing and procurement quota requests for approximately 15 materials via complex formulas for entire Wilmington site. Maintain Material Disposal Advices (MDAs) for all drummed material awaiting transport to a reverse distributor. Conduct successful inventories of 3 laboratories as well as full narcotic inventory of plant-level material. Coordinate with planning team for import permit requests, as well as customer service for export permit requests. Review all customer DEA Form 222s and Noramco documentation against CFR guidelines before material leaves our site. Continuously study and apply 21 CFR Chapter 13 Track department monthly metrics Train new internal compliance specialists and external department on regulations Submit monthly sales and acquisitions reports to DEA; submit quarterly reporting of all imported raw materials for opiate manufacturing; track and internally file documentation pertaining to narcotic waste streams. Main contact for SAP material master data changes Completed successful 2.5-week audit against our manufacturer license with zero findings as a team Completed successful one day audit against our importer license on my own with zero findings Represent department for New Product Intro/Product Transfer (NPIs) Received three “CLEAR” Impact Awards during first year of employment in new industry—one for taking part in a successful team-building year on the Events Committee; one for demonstrating results driven around customer focus, and another for accountability and results after a successful full-scale DEA audit.

    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Supervisor, Supply Chain
      • Jun 2016 - Dec 2017

      Wilmington, Delaware Customer Service: o Lead newly-formed team of 20 customer service representatives—with five direct reports—through order placement and invoicing process o Conducted weekly training refreshers, bi-weekly conference calls with commercial reps, monthly bad debt credit reviews, monthly plant and quality team discussions to meet OTIF o Daily SAP, Salesforce and Qlikview reporting functions (scrub, distribute via Excel using intermediate Excel skills) o Reviewed and responded to customer… Show more Customer Service: o Lead newly-formed team of 20 customer service representatives—with five direct reports—through order placement and invoicing process o Conducted weekly training refreshers, bi-weekly conference calls with commercial reps, monthly bad debt credit reviews, monthly plant and quality team discussions to meet OTIF o Daily SAP, Salesforce and Qlikview reporting functions (scrub, distribute via Excel using intermediate Excel skills) o Reviewed and responded to customer or commercial team complaints within 48 hours in regards to product quality issues, late deliveries or CSR errors o Participated in interviewing process—from candidate selection to panel interviewing to decision to make offer. Onboarded new hire(s) and trained using SAP. o Executed various administrative duties: vacation requests, timesheet approvals, group mailbox management, mid-year and annual reviews o Organized quarterly team-building events and determined the venue by conducting surveys within the department o Sole researcher, planner, and executer of celebrations for Customer Service Week according to fixed budget for department of 45 people Contract Management: o Lead tenured team of four contract administrators through monthly billing process of consignment and non-consignment contracts o Reviewed new contracts and IRF (Inventory Reporting Form) for accuracy o Reported monthly KPIs on inventory and billing metrics o Managed inventory adjustments via SAP to match physical inventory at customer site o Provided monthly estimate report of expected revenue to finance team o Extended contracts, added or removed materials, adjusted allocations based on master files approved by pricing and commercial teams o Ran monthly inventory data reports and open pricing adjustments within Salesforce Show less

    • United Kingdom
    • Automotive
    • 700 & Above Employee
    • Material Planning Supervisor
      • Mar 2015 - Jun 2016

      New Castle, Delaware • Promoted to manage planning team consisting of two people • Generate forecast based on standards of demand planning • Monitor production control through refurbishment and production orders going through our Technical Work Center • Concentrate on practice of inventory stratification, increasing inventory turns for fiscal year via quarterly reorder/replenish point updates • Pull data from SAP for KPIs • Report consistently on consumption… Show more • Promoted to manage planning team consisting of two people • Generate forecast based on standards of demand planning • Monitor production control through refurbishment and production orders going through our Technical Work Center • Concentrate on practice of inventory stratification, increasing inventory turns for fiscal year via quarterly reorder/replenish point updates • Pull data from SAP for KPIs • Report consistently on consumption issues to both internal and external clients • Coordinate and conduct monthly meetings with customer equivalent to build rapport and focus on hot part issues • Approve time sheets and vacation requests • Monitor insubordinate job progress through bi-annual employee reviews

    • Purchasing Specialist
      • Oct 2012 - Mar 2015

      New Castle, DE Transformed daily influx of purchase requisitions into quotations for dispersal to vendors Weighed vendor options based on lead time; price and buy accordingly for Amtrak's Northeast corridor Confirmed order details with appropriate vendor and followed up as necessary Maintained purchase order texts for easy retrieval for customer service and planning departments Expedited current purchase orders to meet stock flow needs of Boston, New York and Washington, DC depots Facilitated… Show more Transformed daily influx of purchase requisitions into quotations for dispersal to vendors Weighed vendor options based on lead time; price and buy accordingly for Amtrak's Northeast corridor Confirmed order details with appropriate vendor and followed up as necessary Maintained purchase order texts for easy retrieval for customer service and planning departments Expedited current purchase orders to meet stock flow needs of Boston, New York and Washington, DC depots Facilitated stock repairs and non-conformance issues sent by quality departments

    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Account Service Representative
      • Nov 2011 - Oct 2012

      Philadelphia, PA • Placed alkali chemical orders in SAP for Southeastern U.S. product distributor accounts • Assisted clients with shipping, billing, product and technical issues in timely manner • Updated customer master data and interacted with sales managers to ensure proper pricing • Reviewed and approved invoices; processed short pays, over pays and credit card payments • Expedited environmental remediation orders on short notice • Educated new and existing clientele on product availability,… Show more • Placed alkali chemical orders in SAP for Southeastern U.S. product distributor accounts • Assisted clients with shipping, billing, product and technical issues in timely manner • Updated customer master data and interacted with sales managers to ensure proper pricing • Reviewed and approved invoices; processed short pays, over pays and credit card payments • Expedited environmental remediation orders on short notice • Educated new and existing clientele on product availability, lead times and transit options

    • Supply Chain Assistant
      • Jun 2010 - Nov 2011

      • Downloaded and scrubbed daily shipping data from SAP & transfer to Excel • Completed monthly sales/production report and reconciled actual to forecasted figures • Distributed railcar demurrage reports and created railcar detention billing • Provided monthly reports to USGS regarding product inventory • Processed continuous flow of transloader and railcar invoices; tracked and filed invoices • Secured meeting space; organized catering for meetings & events; kept supply closet… Show more • Downloaded and scrubbed daily shipping data from SAP & transfer to Excel • Completed monthly sales/production report and reconciled actual to forecasted figures • Distributed railcar demurrage reports and created railcar detention billing • Provided monthly reports to USGS regarding product inventory • Processed continuous flow of transloader and railcar invoices; tracked and filed invoices • Secured meeting space; organized catering for meetings & events; kept supply closet stocked and organized; booked hotel, car, restaurant and flight arrangements • Interacted with accounts payable to confirm prompt payment to railcar companies • Assisted accounting department in monthly report downloads & transfer fee reallocation • Compiled monthly purchasing card statement & charge reallocation • Supported department with other administrative tasks (interview process, PowerPoint presentations, attendance tracking, Outlook calendar maintenance, etc.)

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Air Import Account Representative
      • Oct 2007 - May 2010

      Coordinate and facilitate U.S. Customs clearance of cargo for over 40 miscellaneous accounts ranging from DEA-regulated opium importers to importers of spare machine parts Establish relationships with government agencies including U.S. Customs and Border Protection, FDA and USDA, to assist in import of client's products Establish relationships with major U.S. and international airlines and freight forwarders to assist in import of client's products Set up trucking for shipments across… Show more Coordinate and facilitate U.S. Customs clearance of cargo for over 40 miscellaneous accounts ranging from DEA-regulated opium importers to importers of spare machine parts Establish relationships with government agencies including U.S. Customs and Border Protection, FDA and USDA, to assist in import of client's products Establish relationships with major U.S. and international airlines and freight forwarders to assist in import of client's products Set up trucking for shipments across the East Coast, and followed up on final accounting procedures to close files Show less

    • Import Account Representative
      • Sep 2005 - Oct 2007

      Coordinated and facilitated U.S. Customs clearance of cargo for one of the world's leading generic pharmaceutical companies Spearheaded the reorganization of two major raw material/chemical accounts for cargo movement Acted as liaison between clients and company accounting department

    • Legal Assistant
      • Jan 2005 - Sep 2005

      Assisted Corporate Counsel in all aspects of Real Estate and Estates & Trusts matters Organized and tracked daily appointments, communications, billing and filing for attorney Acted as liaison between attorney and clients Developed and maintained company Web site and promotional materials

Education

  • Wine School of Philadelphia
    Sommelier
    2023 - 2023
  • West Chester University of Pennsylvania
    BA Communication Studies, Journalism, Political Science/International Relations
    2000 - 2004

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