Experience

Elite Business Solutions

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Business Analyst

  • Nov 2012 - Present

  Define business objectives and technical requirements for custom software applications, create technical specification documents outlining detailed project requirements, oversee quality control throughout the entire software development lifecycle, coordinate the efforts of team members to deliver projects according to plan, and ensuring customer satisfaction. Lead multiple small and large development projects from conceptualization to launch, creating and maintaining a project plan that communicates tasks, milestone dates, and status. Create test plans to thoroughly test applications, ensuring final applications meet customers' defined needs and works appropriately. Show less



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• Assistant Channel Manager

  • Feb 2012 - Nov 2012

  Provided market data, insight, and analysis to guide decisions, actions and development of marketing plans. Performed analysis and participated in creation of concepts for product development and product rationalization. Developed/executed marketing plans including promotions, communications, portfolio management, product launches. Team lead for end-user product testing, coordinating and organizing attendees/product/space/schedules. Assisted with marketing needs for store openings/re-locations (direct mail, in-store signage, etc) to inform customers. Managed third-party testing of products to ensure certifications in key product categories at competitive price points. Developed improved product certification process with cross-functional team. Managed printed sales collateral - monitors reorder levels, reviews for updates, communicates art and printing needs. Show less

• Assistant Brand Manager

  • Jul 2010 - Feb 2012

  Managed product lifecycle – identifying gaps, product development, end-user testing, launch, and monitoring results. Created and communicated weekly, monthly, quarterly, and year-end reports, summarizing key points and trends. Performed pricing analysis, sales analysis, product selection, and performance analysis for promotional activity. Lead coordinator for trade shows - coordinated attendees, met show deadlines, created incentive to visit booth. Key contributor on the value selling program, earning praise from business line leader for great and thorough work. Coordinated end-of-year clearance program with supply chain, product team, and field representatives. Managed printed sales collateral - monitor reorder levels, review for updates, communicate art and printing needs. Developed end-user product testing process with union paint schools. Go-to person for team for analytic capability and system knowledge. Performed additional responsibilities while three team members were on maternity leave during the course of 2011. Show less



American Greetings

• United States
• Manufacturing
• 700 & Above Employee

• Assistant Merchant Manager

  • Nov 2008 - Jun 2010

  Developed and executed strategies to help drive retail productivity for Wal-Mart retail partner. Led development and implementation of marketing plans for Everyday category assortments. Optimized profitability by effectively managing space at retail. Developed and communicated process-flow for new Wal-Mart planning project across all teams. Managed Alternative SKU Rationalization project, replacing unproductive alternative programs at retail. Participated in cross-functional team to implement testing of newly developed product in Wal-Mart. Led planning and execution of After Christmas Sale using leftover summer inventory, reduced scrap by 25%. Show less

• Marketing Analyst

  • Dec 2006 - Nov 2008

  Performed analysis to obtain performance by brand, developed insights to shape strategies for marketing plan. Applied marketing plan strategies during planogram development to ensure optimal mix across brands at retail. Worked collaboratively with creative partners to create strategies and execute through planning phase. Researched competitive and marketplace trends, provided recommendations for strategy development. Team lead on cost of goods initiative to create common cost targets across assortments and brands. Developed Price Value Guide with Pricing team to ensure consistent value across price points. Coordinated the organization of caption hierarchies across teams for clear, consistent reporting. Show less



National Risk Management Services

• United States
• Insurance
• 1 - 100 Employee

• Marketing/Risk Assistant

  • Jun 2005 - Dec 2006

  Compiled and analyzed commercial transportation industry insurance submissions and benchmark reports. Researched/verified endorsements to existing commercial policies then followed through on those changes. Reviewed financials statements, loss data, and basic client information to determine coverage and premiums. Identified and helped eliminate barriers to achieving business results through process improvements. Assisted in development of Driver Management System, a computer program to track problem drivers. Initiated paperless submission process to reduce mailing and postage cost of 300+ page submissions. Created/updated/improved existing agency training materials and process manuals. Show less



Allstate Insurance

• Insurance
• 1 - 100 Employee

• Individual Risk Assistant/Underwriter

  • Jun 2003 - Jun 2005

  Evaluated/processed individual new business, endorsements, and renewals across all lines of personal insurance. Obtained/analyzed information to ensure quality and accuracy of decisions. Identified and helped eliminate barriers to achieving business results through projects, job aids, and training. In-team trainer, trained new hires and existing team members on new and existing processes. Consistently achieved surpassed rating in quality and efficiency of processing and phone calls. Promoted from Risk Assistant to Individual Risk Assistant 1st Quarter 2005. Show less

• Customer Report Administrator

  • Apr 2000 - Jun 2003

  Administered customer claim reports via inbound and outbound calls. Coordinated vehicle repair arrangements and rental car arrangements. Initiated asking for additional duties and excelled at projects given. Consistently achieved exceeds rating in quality and high meets rating in efficiency. Promise Line Assistant 2001-2002, temporary rotation program awarded to employees based on performance.