Head of Human Resources Operations

• Feb 2020 - Present

Head of Operations and Business Development

• Apr 2016 - Jan 2020

Owner

• Jun 2020 - Present

Jobs Reporter is a Directory of Job Vacancies, mostly but not limited to Nigeria Jobs Reporter is a Directory of Job Vacancies, mostly but not limited to Nigeria

Founder/CEO

• 2018 - Present

Business Development Consultant

• 2018 - Present

Shift Team Lead-Outbound(Contact Centre)-Emerging Businesses Team

• Jan 2020 - Feb 2020

Team Lead - Business Banking Telemarketing Unit

• May 2014 - Dec 2019

• Coordinated activities/smooth running of a team of 12 to achieve set goals within specific timelines• Managed customer database, analyse data before customer engagement• Researched and engaged prospective corporate clients, qualify B2B leads and arranged suitable appointments for the Business Development Managers• Designed the CRM tracker for ease of Customer engagement and close monitoring of prospects• Co-designed and continuing to improve the call reporting/staff performance monitoring system of the unit• Developed customer engagement/telemarketing campaigns and call scripts• Introduced three(3) telemarketing campaigns that reduced customer dormancy ratio in the Business Banking division• Escalated and followed up on issues resolution for customers• Organized trainings that improved the quality of the teams activities• First level resolution of IT related issues before escalating• Cross-sold bank products, drove reactivations and mobilized for deposit. • Reactivated 153 dormant customers worth over N36M in 2015 - 10.6% of all the customers I engagedPROJECTS1. Setup Access Business Banking Telemarketing unit for 17 telemarketers ( November/December 2013) - Part of a 4 man team that setup the unit.2. Access Bank PROJECT ART - (May - December, 2014)

Customer Engagement/Telemarketer

• Nov 2013 - May 2014

Assisted team lead in assigned task and made telemarketing calls to generate business leads, cross-sell bank products, drive reactivation and mobilize deposit.

Business Development Consultant

• Mar 2019 - Dec 2019

Business Development Consultant

• Aug 2018 - Nov 2019

Farm Manager

• Sep 2011 - Oct 2013

Managed the general daily farm activities, book keeping, breeding catfish,Making weekly and monthly farm purchases and sale of live-stocks. Managed the general daily farm activities, book keeping, breeding catfish,Making weekly and monthly farm purchases and sale of live-stocks.

Mathematics Teacher

• Mar 2011 - Aug 2011

Taught Mathematics with the aid of American Sign Language Taught Mathematics with the aid of American Sign Language

NYSC Intern - Cardiology dept (ECG Unit)

• Mar 2010 - Feb 2011

Ran ECG on patients, calculated and wrote results, got Doctors to verify results and collected and collated present and past ECG data from patients’ files for cardiology research. NYSC CDS GROUP: Editorial Board Member (Osun State NYSC Public Relations Unit) Radio Presenter (OBS, NYSC Ede camp) and Production Editor (Batch A, 2010) COSTOMIZED SMS Marketing (Personal Small Business) Ran ECG on patients, calculated and wrote results, got Doctors to verify results and collected and collated present and past ECG data from patients’ files for cardiology research. NYSC CDS GROUP: Editorial Board Member (Osun State NYSC Public Relations Unit) Radio Presenter (OBS, NYSC Ede camp) and Production Editor (Batch A, 2010) COSTOMIZED SMS Marketing (Personal Small Business)

Field Supervisor

• May 2007 - Feb 2010

Mapped areas for field survey before survey, organized field staff for data collection on field, collated and coded data on statistical software (SPSS) for analysis, and handled accounting/costing/logistics for field work/research. Mapped areas for field survey before survey, organized field staff for data collection on field, collated and coded data on statistical software (SPSS) for analysis, and handled accounting/costing/logistics for field work/research.