Assistant Director, Capability & Leadership Development

• Apr 2022 - Present

I conceptualize, develop and manage a portfolio of Employee Engagement and Learning & Development programs. DELIVERED RESULTS:• Piloted company's first Digital Mental Wellness Program for Middle Managers. • Piloted company's first Talent Development Program for Hi-POs. I conceptualize, develop and manage a portfolio of Employee Engagement and Learning & Development programs. DELIVERED RESULTS:• Piloted company's first Digital Mental Wellness Program for Middle Managers. • Piloted company's first Talent Development Program for Hi-POs.

Client Services Manager

• Oct 2019 - Feb 2022

I manage a portfolio of hybrid learning client accounts across the Apac Region. I work with cross functional and cross cultural teams across London, New York and Singapore to build and deploy hybrid solutions and products. DELIVERED RESULTS:• Responsible for management of multiple hybrid learning solutions. As an example, one of my key programs has an annual revenue exceeding USD$700,000, enrollment exceeding 1,000 participants & was awarded the Brandan Hall Gold Award 2021 for Best Use of Blended Program/ Learning. • Manage an average of 100 training sessions per month.

Senior Client Services Program Manager

• Jan 2017 - Sep 2019

Senior Program Executive

• Sep 2014 - Dec 2016

Program Associate

• Sep 2013 - Sep 2014

Assistant Manager, Asia Media Services

• 2010 - 2012

Led the regional program team. Provided strategic country and business guidance to 10 local program delivery teams. Responsible for ensuring performance standards are met. DELIVERED RESULTS:• Ensured that the APAC region’s program standards were consistently amongst the best in terms of rollout, reporting and service standards. • Implemented work stream improvements across the region. Revamped the regional product reporting process. This project received special commendation from the Company’s CEO for topping deadlines across 3 other regions.

Media Resources Executive

• 2005 - 2010

Business Process Executive

• 2000 - 2003

Project management of the Vehicle and Transit Licensing Divison’s Business Processes and Quality Assurance Projects. Provided supervision to the Division’s Computer Systes Operations team comprising 25 staff. DELIVERED RESULTS:• Deputy Project Manager for the implementation and subsequent certification of the Vehicle and Transit Licensing Division to the ISO 9000:2000 standards in 2001 and its subsequent maintenance. • Implemented and managed the division’s Electronic Quality Management System. The project received the Gold Award in the 2003 National Innovation Quality Circle Convention, Singapore.

E-Commerce Consultant

• 1999 - 2000

Management of digital projects from conceptualization to implementation. Provided end to end implementation and customer service support of e-commerce products. Management of digital projects from conceptualization to implementation. Provided end to end implementation and customer service support of e-commerce products.