Experience

B&T Consulting Group

• Costa Rica
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Site IT Coordinador Costa Rica

  • Feb 2023 - Present



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Manager

  • Sep 2022 - Feb 2023

  Team Manager ASMS Team Manager ASMS



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• DXC Operations Client Capability Lead (CCL)

  • Mar 2020 - Jul 2022

  Initial Point of Contact and advisor for specified customers in Managed Cloud Operations. Responsible for coordination of service requests through the appropriate channels by the end client or account team. Ensures that escalation paths for the Cloud service are clear and updated. Coordinate changes of high complexity and risk to meet customer Cloud service needs. Initial Point of Contact and advisor for specified customers in Managed Cloud Operations. Responsible for coordination of service requests through the appropriate channels by the end client or account team. Ensures that escalation paths for the Cloud service are clear and updated. Coordinate changes of high complexity and risk to meet customer Cloud service needs.



Hewlett Packard Enterprise

• IT



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software Support Engineer Intermediate Level (IAAS CRI Networking) & Team Manager

  • Oct 2017 - May 2022

  I am responsible for acting as the primary technical contact, deliver advanced technical trouble shooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management (Microsoft Azure Networking requests) • I perform daily collaboration with subject matter experts and escalation managers when additional support is required. • I manage critical issues by setting customer expectations devise and implement action plans and professionally communicate to all parties involved. • I assist with Management tasks as a Team Lead. >>Team Manager: Manage Azure support teams of around 20-30 engineers (frontline and escalation), delivering assistance to multi-national customers. Cross regional alignment on global delivery of services, processes, and guidelines, not only with Leadership, but also with Partner technical advisors to pursue targetable deliverables succeed. Internally align with Human Resources and Training departments to maintain resourcefulness towards goals accomplishments. Define, monitor, and control metrics and quality processes adherence to ensure customer satisfaction and top support services. Proactive response to potential problems and reactive approach to escalated situations requiring recovery. Coaching and mentoring as tools for performance management, career development and engagement. Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Regional Change Manager

  • Jan 2017 - Jun 2017

  I was responsible for authorizing changes within America’s domain. In charged of facilitated weekly Domain CABs for specific applications and infrastructure. In addition, I supported technical teams with coordinating changes and preparing RFCs for final reviews.

• Application Operational Readiness Review

  • Jun 2014 - Jun 2017

  I was in charge of overseeing the creation and ongoing execution of the operational readiness checklist and assessment, leading and coordinating the work of project leaders across all organizations preparing for each go-live. This work included integration with testing, cut over, contingency execution, go-live decision assessment and overall operational readiness evaluation. I ensured that operational readiness scope is in alignment with the strategic direction of the company.



Hewlett Packard Enterprise

• Heredia, Lagunilla

• Infrastructure Operational Readiness Review

  • Nov 2014 - Jun 2017

  I ensured all Infrastructure activities aligned with the Service Management project phases. All previous activities based in a document called checklist, which verified that all the infrastructure requirements in order to move a server at ESL in production, and fulling up the approval within the tool. In addition, I used to conduct ORR Review Meetings with Global engineers in charge of the infrastructure. I ensured all Infrastructure activities aligned with the Service Management project phases. All previous activities based in a document called checklist, which verified that all the infrastructure requirements in order to move a server at ESL in production, and fulling up the approval within the tool. In addition, I used to conduct ORR Review Meetings with Global engineers in charge of the infrastructure.