Experience

Guy Roofing, Inc.

• United States
• Construction
• 1 - 100 Employee

• Commercial Operations Lead Coordinator/ Manager

  • Apr 2021 - Present

  - Works with team to ensure adherence to defined service level agreements in regard to client-initiated complaints. - Actively work with fellow team members to address any issues or pain points as they come up to ensure that each team member feels valued and heard. Address internal conflict head-on with a goal of coming to the best solution possible for all parties involved. Enjoys helping my team members succeed and grow their strengths within their roles and towards their personal goals while also driving towards overall organizational objectives. - Created comprehensive procedures and user guides to reduce risk due to attrition and to assist with training of new hires. - Manage a team of project coordinators that ensure that multiple different roofing projects are executed concurrently - on time, within budget, and of superior quality. Each project can last between one day to one year. Each project is reviewed, analyzed, and evaluated for inventory needs/availability as well as estimated man-hours required to ensure that suitable prioritization is given to each project. This guarantees adequate product and man power are available to meet the pre-defined project deadlines. - Assisted in creating dashboards that pull in data from multiple sources to create a comprehensive view of each project as it relates to different spaces of the project’s life cycle (for roofing - procurement, inspection status, issues management and warranty) • Developed and executed a comprehensive inventory strategy to manage the unique COVID product shortages. Show less



Simplex Grinnell LP

• United States
• Facilities Services
• 1 - 100 Employee

• Project Manager

  • Sep 2016 - Apr 2021

  Organize swift and effective service for clients through same day or next day completion of these projects, as well as maintain ongoing large projects Maintain all communication with the client and sub-contractor to ensure the best rates and service for the client Create labor reports Release and order parts Return parts Schedule installers and technician in a daily basis Work on invoices to get them processed Review and assess fire alarm drawings Use Microsoft word and excel Show less



Lone Rover Construction

• Alpharetta, GA

• Project Manager

  • Feb 2015 - Sep 2016

  Prepare all documentation related to the preventative maintenance of HVAC units for over 750 client locations, dispatch sub-contractors to each location, and determine if additional repairs are needed through analysis of the sub-contractor’s reports Review and assess floor and reflective ceiling plans to ascertain the appropriate level of ventilation and lighting needed Plan and execute short-term service projects including the repair and servicing of HVAC units, plumbing, and electrical systems for multiple locations (25-35) at a time Organize swift and effective service for clients through same day or next day completion of these projects Maintain all communication between client and sub-contractor to ensure the best rates and service for the client Create accurate and precise quotes for clients reducing confusion and ensuring appropriate expectations for all parties involved Show less



Salon Studios, GA

• Facilities Manager

  • Nov 2013 - Feb 2015

  Built Salon Studios potential lease customer pool through research and targeted marketing techniques Created contracts for new lessees and closed out contracts for departing lessees Provided informational tours to potential lessees Maintained petty cash for building and deposited excess when necessary Ensured that all rent is paid in a timely manner Successfully promoted the business (Salon Studios) through social media sources (Facebook and Instagram) and assisted in-house lessees in the building and maintenance of their personal business sites Maintained 39 individual studios and managed the construction of each room upon re-lease Guaranteed new guests, with no appointment (walk-ins), were able to have an amazing experience by finding an available stylist in a timely fashion Answered the company email and phone professionally on a daily basis Maintained detailed work orders and all paperwork for the studio Ensured a welcoming experience for all guests while maintaining the safety of the building Guaranteed building’s ventilation, air, water, etc are sustained through proper maintenance Maintained a high standard of sanitation for the building Ordered supplies and kept vending machines stocked Show less



Miejer Inc

• United States
• Retail
• 1 - 100 Employee

• Service Coordinator

  • Jun 2009 - Jun 2013

  Facilitated a fast and friendly customer service experience for all guests Trained employees on correct operations of cash register, service desk functions, and how to supervise customer service team Maintained daily customer service schedule for store Directed employees on how to improve work performance Completed service desk tasks such as operating a multi-line phone, processing Western Union payments and US mail transactions, and refunding customers for returned items Facilitated a fast and friendly customer service experience for all guests Trained employees on correct operations of cash register, service desk functions, and how to supervise customer service team Maintained daily customer service schedule for store Directed employees on how to improve work performance Completed service desk tasks such as operating a multi-line phone, processing Western Union payments and US mail transactions, and refunding customers for returned items



Osco Drug

• United States
• Retail Pharmacies
• 300 - 400 Employee

• Customer Service Representative

  • Feb 2006 - Jul 2009

  Interacted with the customers in sales opportunities Replenished stock adeptly Developed film and educated customers about supplementary photo products Provided a friendly and efficient checkout experience Interacted with the customers in sales opportunities Replenished stock adeptly Developed film and educated customers about supplementary photo products Provided a friendly and efficient checkout experience