Experience

Hilton Hawaiian Village Waikiki Beach Resort

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Human Resources

  • Jun 2012 - Present

  Waikiki, Hawaii Manage all Human Resources functions including staffing, training and development, benefits administration, employee relations activities with a primary focus on labor relations. Conduct investigations at all levels of complexity, represent hotel at grievance hearings, mediation and unemployment hearings. Serve as hotel representative with labor union for communications and hearings. Provide contract administration training and support to management and serve as resource expert for all… Show more Manage all Human Resources functions including staffing, training and development, benefits administration, employee relations activities with a primary focus on labor relations. Conduct investigations at all levels of complexity, represent hotel at grievance hearings, mediation and unemployment hearings. Serve as hotel representative with labor union for communications and hearings. Provide contract administration training and support to management and serve as resource expert for all issues related to the hotel/union collective bargaining agreement. Manage HR team to meet all hotel and departmental quarterly and annual goals. Show less



TH!NK, LLC

• United States
• Human Resources Services
• 1 - 100 Employee

• Resultant * Leadership Coach

  • Nov 2016 - Dec 2018

  Hawaiian Islands Contributes expert knowledge to define, refine and evaluate the work each team does in various organizations. Assists clients to enhance their work teams using Everything DiSC®, a life-changing training solution that is transforming the way people behave and communicate in the workplace. Coaches individuals and teams to increase motivation and strengthen communication, with positive influences on leadership development and work productivity.



LVH Las Vegas Hotel & Casino

• Guest Services Manager

  • Jun 2011 - May 2012

  Las Vegas, Nevada Area Responsible for guest service and satisfaction pre-arrival and post-stay. Reviewed and fulfilled all guest requests prior to their arrival and responded appropriately to all guest comment reports to ensure guest satisfaction and loyalty. Managed the Brand Standards/Quality Assurance program for the property. Developed and monitored Adopt a Floor program to involve the management team in our efforts to improve Condition & Cleanliness scores. Developed a service training course for front… Show more Responsible for guest service and satisfaction pre-arrival and post-stay. Reviewed and fulfilled all guest requests prior to their arrival and responded appropriately to all guest comment reports to ensure guest satisfaction and loyalty. Managed the Brand Standards/Quality Assurance program for the property. Developed and monitored Adopt a Floor program to involve the management team in our efforts to improve Condition & Cleanliness scores. Developed a service training course for front office team, initiated a monthly Newsletter and managed several bulletin boards to generate open communication and recognition for the team. Led Improvement Teams to reduce Guest Complaints and improve operational flow between Front Office and Finance functions. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Director of Quality Training

  • May 1996 - Jun 2011

  Honolulu, Hawaii Develop, direct and manage all hotel training initiatives and programs. Ensure all hotel compliance programs are properly deployed to meet corporate deadlines. Partner with managers in all departments to identify and implement training to meet or exceed hotel service standards. Manage all quality initiatives using the Hotel's Continuous Improvement Process program to streamline systems. Coordinate all team member events and celebrations and all community service events (i.e. Charity Walk… Show more Develop, direct and manage all hotel training initiatives and programs. Ensure all hotel compliance programs are properly deployed to meet corporate deadlines. Partner with managers in all departments to identify and implement training to meet or exceed hotel service standards. Manage all quality initiatives using the Hotel's Continuous Improvement Process program to streamline systems. Coordinate all team member events and celebrations and all community service events (i.e. Charity Walk, Food Drive, Aloha United Way, etc). Show less



American Savings Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Vice President, Training & Development

  • Jun 1990 - May 1996

  Develop, manage and schedule training for branch and department employees. Facilitate training in Sales, Customer Service, Product Knowledge, Supervisory Skills, Telephone Skills, and Computer System Conversions. Manage daily operations to support branch managers, supervisors and new account counselor development.