Experience

Chocolate Finance
• Singapore
• Financial Services
• 1 - 100 Employee
• Customer Services Manager

  • Mar 2023 - Present


Bawah Reserve

• Hospitality
• 100 - 200 Employee

• Personal Assistant to Chief Operating Officer

  • Jun 2018 - Jan 2023

  PA Managing diaries General Administrative Support, Collating and filing expenses Organising meetings and appointments Registration for events, restaurant reservations, making transport, hotel and meeting room bookings Checking of emails, flag and print out as reminder to important tasks and approvals Printing of meeting materials Office Management Manage contract and price negotiations with office vendors, service providers and office lease Monitor and maintain office supplies inventory Planning and execution of in-house or off-site company events Maintain the office condition and arrange necessary repairs Hotel bookings for staff visiting Singapore Visa Application for staff visiting Singapore Office Logistics 1. Coordinating with freight forwarder and Batam office to ship things to Bawah 2. Arranging of local and international courier service 3. Mailing of things to overseas guests through local postal service Assist in the onboarding process for new hires 1. Sourcing and purchasing of new laptops 2. Coordinating of IT/printer set-up 3. Request for new email address Sales & Marketing List on marketing calendar , print off and create a folder by country when press features comes in. Collating of all PR agency reports Book in and manage all press and trade trips Manage feedback for all press and trade trips Adding of new media/trade contacts to the CRM system Compiling of sales pick-up report Manage marketing collaterals inventory Show less



Singapore Productivity Centre

• Singapore
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • 2016 - 2017

  • Market, solicit or prospect for productivity projects • Diagnose, scope and implement productivity packaged solutions for companies • Deliver and manage consultancy projects. The scope of the projects includes diagnosis to identify areas for improvement, development of an action roadmap, and implementation of solutions • Project management of associate consultants, solution providers and other resource partners to deliver more complex projects • Market, solicit or prospect for productivity projects • Diagnose, scope and implement productivity packaged solutions for companies • Deliver and manage consultancy projects. The scope of the projects includes diagnosis to identify areas for improvement, development of an action roadmap, and implementation of solutions • Project management of associate consultants, solution providers and other resource partners to deliver more complex projects



Les Amis Holdings Pte Ltd

• Manager, Corporate Office

  • 2014 - 2016

  • Opening team for Tarte (A retail arm of Les Amis Group selling tart) • Implementation of service standards and standard operating procedures for the front of house service staff for Tarte’s daily operation• Handled Tarte’s event (Singapore Food Festival and Wine Fiesta)• Assist with events and reservations at Les Amis Restaurant when needed• Providing support to the Director of Restaurant which include, reading, monitoring and responding of emails, preparing of correspondence on behalf of the director, arranging appointments, booking of transport and accommodation, liaising with staff, suppliers and guests Show less

• Catering Sales Manager

  • 2012 - 2014

  • Managed a team of five staffs • Handle catering enquiries & attend to Client's event needs• Conduct site visits, pre-event planning with Operations and Kitchen departments• Planning and organizing private/corporate events • Devises marketing plans to identify and generate lists of potential banquet users. Executes these plans in collaboration with the Marketing Department • Studies, evaluates and proposes improvements for sales opportunities and keep abreast with new catering trends• Discuss with Chef on a quarterly basis for launch of new menus• Monitoring the quality of the product and service provided• Be present during service periods to ensure that excellent levels of service are being delivered to the customers• Supervising kitchen, catering and waiting staff at functions• Ensure that all costs and expenditure are within the budgeted levels Show less

• Reservations and Events Executive

  • 2009 - 2012

  • Managing Restaurant’s reservations inclusive of main dining room and private dining rooms• Managing reservations for special promotional events • Selling of restaurant and private dining rooms for private events• Planning and organizing of corporate events • Providing administrative support for both Maître d’ and Chef de Cuisine • Preparing of event orders, menu cards, place cards and manifest• Co-ordinating and assisting in restaurant’s food and beverage menu changes • Stationery, collaterals and flower arrangement orders• Updating of restaurant’s database Show less



Morton’s The Steakhouse, Singapore

• Reservationist

  • 2007 - 2009

  • Assisting the Sales & Marketing Manager with the compilation of sales report and concierge referrals report • Selling of Private Boardrooms and Bar for private events • Planning and organizing of private events • Managing the Human Resources aspect of the Restaurant • Managing Restaurant’s reservations • Assist with the organizing of Restaurant’s events e.g. Wine/Liquor events, VIP wine locker events and Concierge Luncheons • Updating of Restaurant’s collaterals (Menus, check presenters and table tents) • Compilation of VIP database Show less



Sheraton Towers Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Catering Sales Executive

  • 2006 - 2007

  • Managing wedding and social portfolios • Selling of Hotel’s function space • Designing of new wedding packages • Drafting of proposals and contracts • Doing up banquet event orders to disseminate information internally • Planning and organizing of events which includes confirmation of event menu, themes for the décor, seating arrangement and floor plan for the event • Co-organize Wedding Show • Managing wedding and social portfolios • Selling of Hotel’s function space • Designing of new wedding packages • Drafting of proposals and contracts • Doing up banquet event orders to disseminate information internally • Planning and organizing of events which includes confirmation of event menu, themes for the décor, seating arrangement and floor plan for the event • Co-organize Wedding Show



Citibank Singapore Ltd

• Assistant Relationship Manager

  • 2005 - 2006

  • Providing administrative support to a team of 3 Relationships Managers • Handling of customers’ enquiries • Processing of investment funds • Providing administrative support to a team of 3 Relationships Managers • Handling of customers’ enquiries • Processing of investment funds



The Sentosa Resort and Spa

• Conference Coordinator

  • 2004 - 2005

  • Assisted Assistant Director of Sales with the drafting of proposals and contracts • Assisted a team of five Conference Planners with the drafting of proposals • Handling of enquiries for meetings, corporate dinner events and weddings • Planning and coordinating of internal meetings and training programmes • Administrative support for the Conference Sales department, monitoring clocking in/out report, tracking and recording of leave applications and requisitions of stationeries Show less



Swissotel The Stamford

• Singapore
• Hospitality
• 300 - 400 Employee

• Concierge

  • 2002 - 2004

  • Air ticketing for all aspects involving flight reservations, ticket purchase, seat and meal request, phone check in, changing of flight dates and routes• Handling of transfers, taxis, limousines, coaches and ferries• Arranging of sightseeing tours, both conventional and customized• Finalist of Concierge of the Year Award

• On-Call Valet Officer

  • 2001 - 2002

  • Handling phone calls of request from guests and dispatch out to fellow colleagues to follow-up• Co-ordinating with other departments within the hotel to meet guest request• Processing of incoming and outgoing faxes for guest• Supervision of a team of attendants, making sure that they are providing standard and efficient services