Experience

Personify

• United States
• Software Development
• 200 - 300 Employee

• Project Manager/ Client Success Manager

  • Aug 2022 - Present

  Remote Provide consultative services to handpicked clientele throughout entire lifecycle of event projects. Deliver exceptional support to clients in resolving intricate and challenging software issues, including those that were difficult to diagnose. Ensure precise and timely execution of both initial configurations and event setups. Successfully grasp and align with clients' event-related objectives and aspirations. -Oversaw adoption of newly implemented system, independently gained in-depth… Show more Provide consultative services to handpicked clientele throughout entire lifecycle of event projects. Deliver exceptional support to clients in resolving intricate and challenging software issues, including those that were difficult to diagnose. Ensure precise and timely execution of both initial configurations and event setups. Successfully grasp and align with clients' event-related objectives and aspirations. -Oversaw adoption of newly implemented system, independently gained in-depth knowledge, and subsequently trained clients. -Delivered tailored consultation and training to empower clients in optimizing software to meet distinct needs and workflows. -Attained subject matter expertise in internal implementation and utilization of A2Z products and services. Show less



HIMSS

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Senior Event Specialist/ Program Manager Exhibits and Meeting Services

  • 2017 - 2022

  Remote Managed several projects, which included coordinating, scheduling, and maintaining details for specialty areas at a global conference, in addition to collaborating with marketing and sales during trade-show process. Executed and managed over 400 exhibition speaking sessions for annual conference. Created internal database, session and marketing tagging, and pre-show and on-site fulfillment of sessions. Formed and managed webinar series annual conference exhibitors. -Coordinated… Show more Managed several projects, which included coordinating, scheduling, and maintaining details for specialty areas at a global conference, in addition to collaborating with marketing and sales during trade-show process. Executed and managed over 400 exhibition speaking sessions for annual conference. Created internal database, session and marketing tagging, and pre-show and on-site fulfillment of sessions. Formed and managed webinar series annual conference exhibitors. -Coordinated logistical requirements for designed areas on exhibition floor. -Produced and distributed monthly exhibitor newsletters for global conference. -Created and managed webinar series for global conference exhibitors. -Headed Priority Point System for corporate members and exhibitors.

• Coordinator, Meeting and Exhibit Services

  • 2012 - 2017

  Served as first point of contact as team member of three in servicing over 2,000 client and exhibitors regarding trade-show participation. Liaised with vendors. Created and maintained timeline spreadsheet for projects: online product descriptions, product photos, company biographies, payments, and shipment to trade show, which ensured all aspects were completed within deadline. Assessed need to build client relationships during off-season by developing and implementing communication plan that… Show more Served as first point of contact as team member of three in servicing over 2,000 client and exhibitors regarding trade-show participation. Liaised with vendors. Created and maintained timeline spreadsheet for projects: online product descriptions, product photos, company biographies, payments, and shipment to trade show, which ensured all aspects were completed within deadline. Assessed need to build client relationships during off-season by developing and implementing communication plan that continued rapport throughout the year and attained comfortability and trust level in effectively solving problems. -Responded to customer complaints for online profile services navigating issues: teamed with project manager and IT vendor to reorganize and revitalize into more user-friendly format and streamlined process, which created satisfied clients. -Produced and distributed monthly exhibitor newsletters for our annual conference. -Formed and managed webinar series annual conference exhibitors.



National Restaurant Association

• United States
• Restaurants
• 400 - 500 Employee

• Assistant Manager, Exhibitor Services

  • 2007 - 2011

  Greater Chicago Area Collaborated with graphic designer on brainstorming layout and redesign of sales brochure, on-site banners and flyers, Crystal Awards, and on-site signage for award programs, creating new look and brand for enticing applicants. Liaised between applicants and Kitchen Innovations and F&B judges, including members from Disney Parks and Resorts, McDonald’s Corporation, U.S. Air Force, Kimpton Restaurant Group, Bob Evans Farms, and other industry experts by interacting and ensuring application… Show more Collaborated with graphic designer on brainstorming layout and redesign of sales brochure, on-site banners and flyers, Crystal Awards, and on-site signage for award programs, creating new look and brand for enticing applicants. Liaised between applicants and Kitchen Innovations and F&B judges, including members from Disney Parks and Resorts, McDonald’s Corporation, U.S. Air Force, Kimpton Restaurant Group, Bob Evans Farms, and other industry experts by interacting and ensuring application process was complete. Selected by vice president of operations to research and gather detailed information pertaining to possible trade-show relocation.

• Exhibits Coordinator, Convention Department

  • 2006 - 2007

  Received and processed all incoming booth space contracts and payments for NRA show, which involved over 2,000 exhibitors. Teamed with sales to ensure accuracy and efficiency for all customer records database. Charged with managing team and coordinating client renewal mailings. Collaborated with marketing team on reformatting renewal brochure and contracts with user-friendly options and used to obtain future NRA exhibitors. Brainstormed with team on revamping booth selection process to work… Show more Received and processed all incoming booth space contracts and payments for NRA show, which involved over 2,000 exhibitors. Teamed with sales to ensure accuracy and efficiency for all customer records database. Charged with managing team and coordinating client renewal mailings. Collaborated with marketing team on reformatting renewal brochure and contracts with user-friendly options and used to obtain future NRA exhibitors. Brainstormed with team on revamping booth selection process to work more efficiently: prepared and processed incoming contracts and payments more consistently and as needed.

• Exhibitor Services Specialist

  • 2005 - 2006

  Received and processed all incoming booth space contracts and payments for NRA show, which involved over 2,000 exhibitors. Teamed with sales to ensure accuracy and efficiency for all customer records database. Charged with managing team and coordinating client renewal mailings. Collaborated with marketing team on reformatting renewal brochure and contracts with user-friendly options and used to obtain future NRA exhibitors. Brainstormed with team on revamping booth selection process to work… Show more Received and processed all incoming booth space contracts and payments for NRA show, which involved over 2,000 exhibitors. Teamed with sales to ensure accuracy and efficiency for all customer records database. Charged with managing team and coordinating client renewal mailings. Collaborated with marketing team on reformatting renewal brochure and contracts with user-friendly options and used to obtain future NRA exhibitors. Brainstormed with team on revamping booth selection process to work more efficiently: prepared and processed incoming contracts and payments more consistently and as needed.



Chicago Office of Tourism, Department of Cultural Affairs

• Administrative Assistant

  • 2005 - 2005

  Greater Chicago Area Scheduled meetings and events for the Director and assisted with daily tasks. Coordinated staffing and scheduled for five Visitor Information Centers with 30+ employees.