Experience

CCHP

• United States
• Insurance
• 1 - 100 Employee

• Covered CA Associate

  • Feb 2021 - Present

  Manages the logs and reconciliation on a weekly basis for our 4000+ members that are enrolled with Covered CA; working with other departments to monitor performance and research resolutions for timely closure on active issues: assist with our Open Enrollment Period, which consists of creating and updating teaching materials and training new hires; assist with the daily operation of managing over a dozen Certified Enrollment Counselors from November to January annually; assisting with updating… Show more Manages the logs and reconciliation on a weekly basis for our 4000+ members that are enrolled with Covered CA; working with other departments to monitor performance and research resolutions for timely closure on active issues: assist with our Open Enrollment Period, which consists of creating and updating teaching materials and training new hires; assist with the daily operation of managing over a dozen Certified Enrollment Counselors from November to January annually; assisting with updating our department workflow and any Covered CA guidelines and policies.

• Certified Enrollment Counselor

  • Nov 2020 - Jan 2021

  Pre-screen and assist with in-person application and enrollment guidance in both Cantonese and Mandarin interpretation; assist customers in finding solutions to resolve their questions and healthcare enrollment issues; keeping precise and clear documentation of all in person/person communications and follow up activities; routing calls as a warm transfer to the appropriate personnel; assist at informational events during COVID-19 Testing Site



UCSF, Division of Transplant

• San Francisco Bay Area

• Administrative Officer II

  • Feb 2016 - Aug 2020

  Over three years of experience as an executive level administrative for two Professor of Surgery, a transplant Surgeon/Physician ; maintaining a comprehensive calendar by scheduling meetings with multiple internal and external groups, coordinating arrangements for on and offsite meetings/conferences, making room and catering reservations, and communicating independently with involved parties as necessary; organizes all travel arrangement, including registration, hotel accommodations, air, and… Show more Over three years of experience as an executive level administrative for two Professor of Surgery, a transplant Surgeon/Physician ; maintaining a comprehensive calendar by scheduling meetings with multiple internal and external groups, coordinating arrangements for on and offsite meetings/conferences, making room and catering reservations, and communicating independently with involved parties as necessary; organizes all travel arrangement, including registration, hotel accommodations, air, and other travel logistics for each trip. As well as, compiling the conference agenda, conference program, presentation time/dates, visa applications, and completing reimbursements; led the transition from paper scheduling to electronic scheduling and established a working multilevel schedule using Amion, which includes the following services: Transplant Surgeons, Fellows, Hepatalogy, Nephrology, Pediatrics, RN Coordinators, and Outreach. Currently holding the role as the lead admin support for Amion with the responsibility of maintaining an up to date schedule on a daily basis and tracking all incoming changes; working with the Manager of Special Projects on coordinating transplant events, like the UCSF and Liver and Kidney Transplant Meeting in Napa, CA; become to the lead manager for the Pediatric Transplant Committee. We host monthly meeting to prepare for the annual event, which entails working with many vendors, acquiring donations, taking care of invoices and contracts, and not limited to other various tasks; acquired a solid knowledge within the Department of Surgery, School of Medicine, and UCSF to determine priorities when handling the different demands on the faculty’s calendar; Assists with preparation of the Quality Improvement Committee, which holds 13 champions from various departments Show less Over three years of experience as an executive level administrative for two Professor of Surgery, a transplant Surgeon/Physician ; maintaining a comprehensive calendar by scheduling meetings with multiple internal and external groups, coordinating arrangements for on and offsite meetings/conferences, making room and catering reservations, and communicating independently with involved parties as necessary; organizes all travel arrangement, including registration, hotel accommodations, air, and… Show more Over three years of experience as an executive level administrative for two Professor of Surgery, a transplant Surgeon/Physician ; maintaining a comprehensive calendar by scheduling meetings with multiple internal and external groups, coordinating arrangements for on and offsite meetings/conferences, making room and catering reservations, and communicating independently with involved parties as necessary; organizes all travel arrangement, including registration, hotel accommodations, air, and other travel logistics for each trip. As well as, compiling the conference agenda, conference program, presentation time/dates, visa applications, and completing reimbursements; led the transition from paper scheduling to electronic scheduling and established a working multilevel schedule using Amion, which includes the following services: Transplant Surgeons, Fellows, Hepatalogy, Nephrology, Pediatrics, RN Coordinators, and Outreach. Currently holding the role as the lead admin support for Amion with the responsibility of maintaining an up to date schedule on a daily basis and tracking all incoming changes; working with the Manager of Special Projects on coordinating transplant events, like the UCSF and Liver and Kidney Transplant Meeting in Napa, CA; become to the lead manager for the Pediatric Transplant Committee. We host monthly meeting to prepare for the annual event, which entails working with many vendors, acquiring donations, taking care of invoices and contracts, and not limited to other various tasks; acquired a solid knowledge within the Department of Surgery, School of Medicine, and UCSF to determine priorities when handling the different demands on the faculty’s calendar; Assists with preparation of the Quality Improvement Committee, which holds 13 champions from various departments Show less



UCSF, Surgery Education Office

• San Francisco Bay Area

• Administrative Assistant III

  • Jul 2015 - Feb 2016

  Assisted three other analysts and the program manager with their weekly responsibilities and major projects; completed the office’s past 2 years of reconciliation and continue to reconcile the accounting for the present months; assisted with preparing the residents’ evaluations for the directors to review during their semi-annual Performance Review; Managed the payroll of moonlighters from October till present, including entering the hours in OLPPS; Participated in the annual General Surgery… Show more Assisted three other analysts and the program manager with their weekly responsibilities and major projects; completed the office’s past 2 years of reconciliation and continue to reconcile the accounting for the present months; assisted with preparing the residents’ evaluations for the directors to review during their semi-annual Performance Review; Managed the payroll of moonlighters from October till present, including entering the hours in OLPPS; Participated in the annual General Surgery Applicant Interview, including applications organization, data entry, interview assistance, applicant tracking, and more; Worked with IT on multiple occasions to resolve technical issues in the office and residency lounge Show less Assisted three other analysts and the program manager with their weekly responsibilities and major projects; completed the office’s past 2 years of reconciliation and continue to reconcile the accounting for the present months; assisted with preparing the residents’ evaluations for the directors to review during their semi-annual Performance Review; Managed the payroll of moonlighters from October till present, including entering the hours in OLPPS; Participated in the annual General Surgery… Show more Assisted three other analysts and the program manager with their weekly responsibilities and major projects; completed the office’s past 2 years of reconciliation and continue to reconcile the accounting for the present months; assisted with preparing the residents’ evaluations for the directors to review during their semi-annual Performance Review; Managed the payroll of moonlighters from October till present, including entering the hours in OLPPS; Participated in the annual General Surgery Applicant Interview, including applications organization, data entry, interview assistance, applicant tracking, and more; Worked with IT on multiple occasions to resolve technical issues in the office and residency lounge Show less



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Administrative Assistant/Recruiter’s Assistant

  • Feb 2015 - Jun 2015

  Assist with the recruiting hiring process, which included sourcing, interview confirmation, follow- up calls to ensure successes on both the hiring manager's side as well as the candidates' side; manage internal data sheets to efficiently compile weekly reports, daily tracking, and candidates’ status; attend meetings and social venue to broaden relationships in the community and increase business developments. Assist with the recruiting hiring process, which included sourcing, interview confirmation, follow- up calls to ensure successes on both the hiring manager's side as well as the candidates' side; manage internal data sheets to efficiently compile weekly reports, daily tracking, and candidates’ status; attend meetings and social venue to broaden relationships in the community and increase business developments.



Premier Lending, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Loan Coordinator

  • Oct 2012 - Jan 2014

  I assisted with managing a loan pipeline of 10-35 loan profiles for the company’s top two producing loan officers. My daily responsibilities included: making clientele calls, working closely with processors to meet all deadlines, and working with lenders to retrieve/inquire about insurance, appraisals, and approvals issues/documentations. I also worked with external staff members, such title companies, lenders, appraisal companies, the processing team, and funding department to provide a… Show more I assisted with managing a loan pipeline of 10-35 loan profiles for the company’s top two producing loan officers. My daily responsibilities included: making clientele calls, working closely with processors to meet all deadlines, and working with lenders to retrieve/inquire about insurance, appraisals, and approvals issues/documentations. I also worked with external staff members, such title companies, lenders, appraisal companies, the processing team, and funding department to provide a smooth loan process for the clients. This fast-pace environment allowed me to improve on my professionalism with clients, remaining calm during high-pressure moments, and learn to complete projects and task all the way through. Show less I assisted with managing a loan pipeline of 10-35 loan profiles for the company’s top two producing loan officers. My daily responsibilities included: making clientele calls, working closely with processors to meet all deadlines, and working with lenders to retrieve/inquire about insurance, appraisals, and approvals issues/documentations. I also worked with external staff members, such title companies, lenders, appraisal companies, the processing team, and funding department to provide a… Show more I assisted with managing a loan pipeline of 10-35 loan profiles for the company’s top two producing loan officers. My daily responsibilities included: making clientele calls, working closely with processors to meet all deadlines, and working with lenders to retrieve/inquire about insurance, appraisals, and approvals issues/documentations. I also worked with external staff members, such title companies, lenders, appraisal companies, the processing team, and funding department to provide a smooth loan process for the clients. This fast-pace environment allowed me to improve on my professionalism with clients, remaining calm during high-pressure moments, and learn to complete projects and task all the way through. Show less