Experience

DAZN Bet

• Gibraltar
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Operations Specialist

  • Aug 2022 - Present

  I work nights, 9.30pm to 9.30am doing alerts when a customer has trigged one, I do a risk assessment and act accordingly on the account. I check new registered accounts and if Gamstop is active. I cover C. S over night doing live chat , emails for S. G and C. S phone calls, asking some personal questions to access if the customer is safe and can afford to gamble.

• Operations Specialist

  • Aug 2022 - Present



888holdings

• Israel
• Entertainment Providers
• 700 & Above Employee

• 888.com

  • May 2022 - Sep 2022

  I work in the Safer Gambling team, checking Observer reports when a customer has hit an alert. Speaking to customers, checking S.O.F, documents, and making sure the are financially safe to.play. I use right now for emails, Barc for bingo. NTS for logging memos. I use Boss and CACI to check players local income. I left as wanted to work nights doing Safer Gambling. I work in the Safer Gambling team, checking Observer reports when a customer has hit an alert. Speaking to customers, checking S.O.F, documents, and making sure the are financially safe to.play. I use right now for emails, Barc for bingo. NTS for logging memos. I use Boss and CACI to check players local income. I left as wanted to work nights doing Safer Gambling.



BVGroup

• Gibraltar
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Fraud and security agent

  • Jan 2022 - Apr 2022

  Checking accounts and documents for fraud, money laundering, doing deposits and withdrawal checks, PayPal and worldpay checks to check account holders are correct. left as offered a job back at 888.com. Checking accounts and documents for fraud, money laundering, doing deposits and withdrawal checks, PayPal and worldpay checks to check account holders are correct. left as offered a job back at 888.com.



Entain

• United Kingdom
• Entertainment Providers
• 700 & Above Employee

• VIP Customer Service Representative

  • Oct 2018 - Dec 2021

  Taking bets on the telebet line until last August the bet line was closed. Doing chats phone calls and emails, for our VIP customers, helping them with promotions and explaining terms and conditions, checking casino games are running correctly. Checking deposits and withdrawals for customers. I left as was offered a job in Responsible Gaming, looking at docs. Taking bets on the telebet line until last August the bet line was closed. Doing chats phone calls and emails, for our VIP customers, helping them with promotions and explaining terms and conditions, checking casino games are running correctly. Checking deposits and withdrawals for customers. I left as was offered a job in Responsible Gaming, looking at docs.