Director of Business Optimization

• Apr 2022 - Present

Consultant

• Oct 2021 - Mar 2022

Area Director of Revenue Strategy for Huntington Beach/ La Jolla/ Austin properties

• Oct 2020 - Jul 2021

Overseeing revenue strategies for Pasea Hotel & Spa (250 Rooms) in Huntington Beach and Estancia Hotel & Spa (210 Rooms) in La Jolla. Opening Hotel Granduca Austin (194 Rooms) and implementing strategies and systems (PMS, CRS, RMS, BI tools, OTAs, etc.)

Area Director of Revenue Strategy for Napa/La Jolla properties

• May 2019 - Oct 2020

Estancia La Jolla Hotel & Spa (210 Rooms), The Meritage Resort & Spa (322 Rooms) and Vista Collina Resort (145 Rooms) in Napa Valley.

Director of Revenue Strategy at Estancia La Jolla Hotel & Spa

• Mar 2018 - May 2019

210 Room Hotel

Assistant Director of Revenue Management at Omni La Costa Resort & Spa

• May 2016 - Mar 2018

- Omni La Costa Resort & Spa- 600+ Rooms Group & Leisure Resort-Leading reservations department and training of improved procedures, SOPs (15 associates including activity agents, group coordinator).-Room inventory management. Maximizing revenue by strategically placing group reservations (Villa or Resort). -Manage group pickup reports and conduct weekly group pickup meeting.-Tracking activity agent bookings and conversion and implementing strategies to enhance customer satisfaction and optimize revenue in activity outlets.-Building package codes in OPERA and assisting DORM with updating rate codes.

Revenue Manager at Omni La Costa Resort & Spa

• Nov 2015 - May 2016

- Omni La Costa Resort & Spa- 600+ Rooms Group & Leisure Resort-Room Inventory Management.-Maximizing Revenue by effectively managing room types.-Monitoring all incoming reservations, no-shows and cancellations on a daily basis with direct reporting to GM.-Communicating strategies to Front Office operations, rooms controller and working with outlets (Spa, Golf, etc.) to maximize ancillary revenue.-Assisting DORM with monitoring and analyzing the effectiveness of restrictions and other sellingstrategies.

Revenue Manager at Omni Dallas Hotel

• Apr 2015 - Nov 2015

-1,001 Rooms Convention Hotel-Function space management strategies for optimization of group meeting space.-Managing Corporate Business Travel Sales (approx. $2 million) increasing ADR by ~5% YOY-Reviewed and assisted DOS, DOSM, DORM & DOCS with managing function space and ensured space requests for future group opportunities meet rooms to space ratio.-Developed strategies with Sales, Catering and CS team to identify definite business where space has been over committed and must be released for prospecting business.-Assisted and tracked daily business review decisions and reviewed STR report. -Identified ‘need dates’, utilized ‘lost business/ turndown reports’.-Reviewed, approved and audited all Sales contracts and files prior to being send to clients.-Maintained top ESP accounts and actively solicited new valuable business opportunities.-Planned and executed Sales calls, site visits and client entertainment with corporate travel clients.-Conducted research on account revenue performance including Sold-out, weekday pattern, variance in comp set.-Utilized tools including HT360 to evaluate market share and comp set.

Sales Coordinator at Omni Hotel Dallas

• Jul 2014 - Apr 2015

-Provided administrative support to Express, Mid-level and National Accounts Sales.-Entered incoming leads, RFPs into the Delphi database and assigned to managers.-Created proposals and contracts.-Responded directly to clients via email and phone calls.-Planned business travel arrangements for managers.-Special project: Organized customer list for the corporate ‘Omni Be Collaborative’ market event.

Front Office

• Oct 2012 - May 2014

-Responded to guest inquiries and complaints professionally. -Provided efficient service during the registration & check out process. -Rooms control: strategically assigned rooms for guests during peak season -Training: led a ten day training process for new front desk agents -Responded to guest inquiries and complaints professionally. -Provided efficient service during the registration & check out process. -Rooms control: strategically assigned rooms for guests during peak season -Training: led a ten day training process for new front desk agents

Certified Hotel Expert

• 2008 - 2011

Apprenticeship (3 year professional management training) -Rotational training in multiple departments of the hotel. -Courses for food and beverage, wine, liquor, and event planning. -Line and management training. Banquet Sales Coordinator (Catering) -Assisted catering managers with communication of potential clients. -Organized events: menu planning and set up of venues (ballrooms and off property). -Assisted managers with Banquet Event Orders and contracts. -Hosted site inspections when managers were unavailable. Housekeeping Supervisor -Responsible for leading the housekeeping staff. -Inspected rooms to meet the luxury standards of the hotel. -Arranged special VIP amenities in rooms. -Trained the housekeeping staff and new apprentices.Banquet and Bar Service -Efficiently set up the banquet room with tables, linen and decoration. -Provided full European dining service for different events. -Provided full cocktail bar service with handcrafted cocktails.