Experience

Introv

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Project Manager

  • Apr 2018 - Present

  Project Management - Comply with project methodology and approach in agile, hybrid agile and waterfall- Manage implementation and integration project of CRM, CPQ, ERP, Digital Marketing and BI product - Resource planning with both solution and technical team- Budget control- Risk assessment - Monitor implementation quality - Provide project administration support including meeting minutes, progress report, schedule planning, requirements and deliverables management. Others- Product and platform adoption review with Client- Maintains professional and product knowledge by attending educational workshops; courses; reviewing professional publications and taking

• Consultant

  • Nov 2017 - Apr 2018

  Project Administration - Provide project administration support including meeting minutes, progress report, requirements and deliverables management. - Provide support and administrate internal projectsSolution support- Requirement collection- Assist in solution design and configurations- Business requirement specification documents- UAT Test Plan- Provide user and admin training



HKT Service Limited

• Senior Sales Operations Officer

  • Oct 2014 - Nov 2017

  Project coordination and administration- Provide and consolidate user requirements - Arrange and attend logistic meeting with internal and external parties during the whole project life cycle- Comment functional specification with technical parties- Design UAT plan- Perform UAT - Document meeting details, minutes, specification document- Prepare progress update briefing and presentation to departmental management- Conduct training and briefing to end user- Project: > Core System and Platforms Development > Migration & Integration Project > Mobile App > Account Management Online Portal Revamp > Ordering System Enhancement Business Process Management- Reengineer business process, workflow and adopt new resources to increase productivity- Enhance and design new function on user platforms- Provide user requirements on different system enhancement and revamp project- Monitor the whole business flow and performance - Provide analysis on cost, revenue and performance- Liaise with internal and external parties to kick off projectsGeneral Operation - Administrate various user consoles- Provide regular reports - Handle service enquiry, including user platforms, dispute case, user account administration and operation workflow



China Mobile Hong Kong

• Hong Kong
• Telecommunications
• 400 - 500 Employee

• Project Officer

  • Jan 2012 - Oct 2014