Partner Engagement Manager

• Nov 2022 - Present

Business Manager

• Jan 2018 - Dec 2021

• Overseeing all tasks of Marketing & Business Development Team ( also included Procurement & Merchants support team and operation teams such as Customer Service & Purchasing ) • Working on Yearly Marketing Plan & Budget with Senior Management • Doing details Quarterly & Monthly Marketing plan • Develop and implement Marketing Plan with team • Set monthly target for Business Development team • Settle & verify Standard Operations Procedures & make sure team members are following SOP • Doing merchant agreement letter to fix with company policies • Handling the complaints of customers which are related with system error and issues of merchants’ side • ensure that the team on track to meet their goals & target • Discussing with IT team to inform customers/merchants feedbacks and interaction on system usage • Communicate with IT team to learn & test new features • provide the training for merchants • coordinate with Logistics Team to get appropriate SOP for the whole operation process • staffs; hire, train and evaluate new employees • prepare reports for Senior Management • ensure the team complies with company policies, discipline as company rules & regulations • motivate team member through positive feedback • perform human resource activities, such as performance evaluations for team member Show less

Operations Manager

• Jul 2017 - Dec 2017

• Oversee & Manage the operation team • Handles operation process for cooperates booking such as accommodation, ground transportation, meeting event, & so on . • Manage & solve the problems reported from team members • Make the Standard Operation Procedures and track the team members are following these SOP • Communicate with Sale Team to know & solve customers' feedback & problems • Oversee & Manage the operation team • Handles operation process for cooperates booking such as accommodation, ground transportation, meeting event, & so on . • Manage & solve the problems reported from team members • Make the Standard Operation Procedures and track the team members are following these SOP • Communicate with Sale Team to know & solve customers' feedback & problems

Operations Executive

• Jan 2016 - Jul 2017

• Handles Daily hotel reservation both Domestics & International by mail & phone from Corporates, Travel Agents INGOs,NGOs& Embassies & Walkin guests • Arrange hotel reservations for Employee of our Company • Prepare & Sending confirmation letters • Requested create invoice & payment link to Invoicing & Account Receivable Department for Hotel Sales • Updated Overall Hotel Booking Files that are including Corporate,Online,Offline & International • To ensure that all faxes, letters and e-mail requesting quotations or room availability are responded. • To be aware of current hotel events, hotel facilities and services available to hotel Guests and attend to Guests request for information • To answer call from guests interested in staying in hotel & enquiries for accommodation and payment options • To establish for each reservation the following information : arrival date, departure date, room type requested, rate charged, name and address of Guest, phone number of caller, payment details and arrival time and any other details relative to the Guests stay • To ensure all reservations bookings details are updated with latest amendments received • To ensure correct data is entered for all reservations bookings Show less

Marketing Executive

• May 2015 - Dec 2015

• communicated with guests & travel agents who want to stay at Amazing hotels • inquired & made survey other hotels rate to compare our hotels room rate & contract rate • sent contract to travel agents & cooperate contract to companies,INGOs,NGOs & Embassy • organized the air tickets by using systems • posted the update our hotels promotion & information on our Facebook page as admin. • Moreover, went to travel agents,INGOs,NGOs,Embassies & companies for Sales Call & Marketing. • communicated with guests & travel agents who want to stay at Amazing hotels • inquired & made survey other hotels rate to compare our hotels room rate & contract rate • sent contract to travel agents & cooperate contract to companies,INGOs,NGOs & Embassy • organized the air tickets by using systems • posted the update our hotels promotion & information on our Facebook page as admin. • Moreover, went to travel agents,INGOs,NGOs,Embassies & companies for Sales Call & Marketing.

Sales Executive

• Oct 2012 - Oct 2014

• explained our customers who want to go Singapore for medical treatment about our service. • made appointment date, hotel booking & translator for Myanmar patients by mail to Singapore. • prepared the necessary documents to apply Visa for our patients & their family. • handled customers’ complaint & under pressure • achieved monthly sales target • when the doctors come from Singapore, prepared all for them as their trip plan hotel booking, car hiring, to get appointment with Myanmar doctors. • If they want to celebrate Medical talk show, organized for that. • Before I resigned, I also had experienced about database & logistic of chemical export that is extension of our company business since March 2014. • made quotation, calculated pricing, prepared for database pricing, ordered products. • inquired & advised about accommodation ,airline schedule & ticket ,visa of oversea training & meeting for our management. Show less