Experience

iStudios Marketing Agency

• United States
• Media Production
• 1 - 100 Employee

• Project Manager

  • Feb 2018 - Present

  Lead +40 projects in fields of education, content management, leadership, training, consultation, and final products through extensive team work, planning, coordination and monitoring. Have increased the delivery by 30% while reducing the cost by 25% through implementation of team collaboration and project track management. • Extensive amount of experience in Google online apps such as meetings, calendar, docs, gmail, workspace, chat, etc. • Escalated tasks and projects and provided guidance to cross-functional teams through work management platforms such as Workfront, Asana, Monday and Teams by leveraging a variety of applications such as Zoom and Classroom management systems. • Dealt with customers from various levels internally and externally. Had to manage and coordinate projects including high level members such as CEOs, CFOs, Stockholders, BODs, and new customers and recurring businesses. Had the role of primary liaison between customers and internal technical teams. Show less



Al-Kisa Foundation

• United States
• Education Management
• 1 - 100 Employee

• Project Manager

  • Mar 2016 - Present

  Lead & Completed more than 70 minor and major projects leading to publication of more than 100k copies globally with various teams in a diverse cultural fast environment with extensive amount of attention towards details, extensive written and verbal skills, time management, communication management, planning, budgeting, workflow analysis, meeting deadlines, updating stockholders and higher management, public presentations, international traveling, escalation of highly experts individuals, delegation of task between the business team and the technical team. Mission Director for Online LMS System providing mission, vision and strategy to pursue organizational goals and objectives within the time requested. Strategic management during the pandemic of Covid and migration of the education system to an online platform resulting in more than 300 students to enroll. Content Developer, Researcher, and review of more than 100 materials in regards to education and learning process. Year-end and Quarterly performance review of team members along with guidance on how to elevate and improve quality. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Technical Support Consultant

  • Aug 2015 - Feb 2016

  Member of Workstation Deployment Team; providing support for all workstations running windows 7 operating systems along with peripherals such as Lexmark laser printer and Zebra or TPG thermal printers, biometric fingerprint devices, Fujitsu document scanners, Cisco VOIP Phone, barcode handheld scanners, Citrix application, Point of Sale (POS) application, user provisioning and Lotus Notes. Ticketing System, Heavy End-User support, Windows Migration, POS setup, Office 365, Sharepoint administration Show less



Universal Packaging Systems Inc

• Chino hills, California

• Network Administrator

  • Jun 2007 - Oct 2008

   Started as a Help Desk Support and Moved up to Network Administrator and ERP implementation project assistant manager.  Lead role in Crystal reports and data migration from legacy ERP to the new ERP application.  Managed and trained other IT personal.  Lead role in roll out projects.  Lead role on monitoring remote branches.  Assistant Manager in ERP (Adonix X3) design and implementation project.  Was in charge of the entire network connectivity consisting of the corporate office and two other remote branches.  Responsible for Active Directory, Exchange, Veritas Backup, Cisco PIX firewall, Phone system, Ticketing System, Crystal Reporting, Weekly reports and etc.  Worked closely to CEO and Company managers in resolving their IT related issues including PCs, Laptops, Cell phones, iphones, Printers, MS Office problems, Emails and etc.  Help Desk Support Level II & III at all time including visiting remote branches to assure proper network connection and performance.  Phone support for remote sales forces.  Successfully installed Live Communicator Server and Sharepoint server.  Was in charge of the Phone system, adding new users and managing their voice mail boxes.  Managed, configured and support of personal cell phones such as Blackberry, iPhone, Samsung and etc. Show less



Pacific Premier Bank

• United States
• Banking
• 700 & Above Employee

• IT Help Desk

  • Mar 2003 - Apr 2003

   Performed IT helpdesk, phone support, configuration, end-user (CEO, Managers and Personnel) troubleshooting, updating FPS software’s and hard ware support.  Desktop support on Novel based network and Windows 2000.  Performed IT helpdesk, phone support, configuration, end-user (CEO, Managers and Personnel) troubleshooting, updating FPS software’s and hard ware support.  Desktop support on Novel based network and Windows 2000.



Quiksilver

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Help Desk

  • Jan 2003 - Mar 2003

   Extensive Help Desk responsibilities in a large environment  Supporting both PC and Mac enviornment  Troubleshooting end-user’s computer, mostly Compaq or HP and Mac plus some AS400  Answering phone calls, helping users with MS Outlook issues and imaging drives.  Extensive Help Desk responsibilities in a large environment  Supporting both PC and Mac enviornment  Troubleshooting end-user’s computer, mostly Compaq or HP and Mac plus some AS400  Answering phone calls, helping users with MS Outlook issues and imaging drives.