Experience

Saana Corporate Investments Management Limited (SaanaPay)

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Support Specialist

  • May 2019 - Present

  Cultivated impactful relationships with customers and drove business development by delivering expert product knowledge. Maintained up-to-date knowledge of bank policies on transactions in order to provide speedy and accurate service to each customer. Provided detailed reports and updates to management for decision-making. Providing timely responses and solutions to customers’ complaints, requests, and inquiries. Collaborated with different relevant stakeholders of the organization (operations, IT, security operatives) to drive customer education, onboarding, and ultimately customer retention. Customer data management which includes changes in the dynamics of transactions; to meet organization and regulatory requirements. Maintained customer information and data to reflect the true position and status of the customer database. Tracked customer’s concerns/complaints for timely resolution to avoid breach of service level agreement and improve customer turnaround time. Show less



Edwin Bet

• United States
• Medical Practices

• Administrative Officer

  • Jul 2018 - Apr 2019

  Reduced customer turnaround time (TAT) by 50% through the timely resolution of complaints.Reduced error rate leading to increased operational efficiency and overall processing speed.Provided excellent service by meeting the needs of an average number of 200 customers monthly, thus improving customer loyalty.

• Marketing Assistant

  • Oct 2017 - Jun 2018

  Identified errors in data entry and related issues and escalated them to supervisors for resolution.Compiled statistical information for special reports and reviewed them for potential suspicious activities.Assisted with special office projects, successfully completing all tasks prior to deadlines to improve operational efficiency.



Edo State Community and Social Development Project (CSDP)

• Project Intern

  • Feb 2014 - May 2015

  Records and file management Worked with a team on field trips to rural areas to help develop the communities by providing social amenities. These included schools, boreholes, roads, town halls, and more. Assisted in the various stages of project management, community awareness, monitoring, and evaluation of the projects in the specified communities Responsible for Records and File management Drafted proposals for potential sponsors Taught adults in the literacy and vocational center Show less