Experience

Revver

• United States
• Software Development
• 1 - 100 Employee

• Data Entry Specialist

  • Aug 2021 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retail Sales Executive

  • Jul 2020 - Jun 2021

  Managed the customer experience approach and the end to end cycle for the corporate customers/ services and handled the three disciplines to improve customer experiences: customer loyalty management, customer relationship management, and customer value management. - Overachieved expectations & ensured satisfaction by implementing superior Customer Service quality standards for corporate segments. - Supervised UAT to review products, services, and promotions before launching to make sure they match company policies. - Supported flow of work and ensured maximum service to the corporate customer by coordinating between department sections, prioritize multiple tasks to establish and meet deadlines. - Performed multiple tasks, established & met deadlines, managed ongoing customer relationships, achieved targeted monthly collection percentage through conducting successful outbound collection calls and accurate follow up. -Contacting lapsed & new customers to introduce and promote products. -Building and developing accounts. -Offered customers alternatives and up-selling. Show less