Experience

Crème de la Crème Haute Parfumerie

• Lithuania
• Retail
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2020 - Present

  -Provided customers with quality assistance through phone calls, emails, Instagram, and Facebook.-Accurately verified information and updated information databases as necessary.-Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.-Showed a clear understanding of departments and their procedures.-Monitored and reported on customers’ feedback to identify areas of improvement.-Took part and initiate new projects, implemented new processes to improve standards.-Pioneered development of an improved system for following up with unsatisfied customers.-Trained and mentored new employees on conflict resolution. Show less

• Store Manager

  • Jan 2017 - Oct 2020

  -Prepared work schedules for and assigned tasks to employees enforcing company policy.-Delegated responsibility and defined work for each member of the store team.-Supervised team performance and coached them to increase productivity and to better their customer service skills.-Ensured that the team is motivated, engaged, and presentable at all times.-Interacted with customers to improve excellent customer experience and satisfaction.-Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses in all 3 locations.-Maintained up-to-date knowledge of current products, special deals, and policies (exchanges, refunds, returns). Show less



Freelance

• Antibes, Provence-Alpes-Côte d'Azur, France

• Superyacht crew - stewardess

  • May 2013 - Jan 2017

  Provided a 5-star service to the owners and guests, maintained the interior of the yacht, and provided the highest standard of hospitality possible. Provided a 5-star service to the owners and guests, maintained the interior of the yacht, and provided the highest standard of hospitality possible.