Experience

The Dilly

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Business Development Manager

  • May 2022 - Present



The Trafalgar St. James

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Cluster Sales Manager

  • Jul 2020 - Present



Strand Palace Hotel

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Cluster Sales Manager

  • May 2018 - May 2022



DoubleTree by Hilton London Greenwich

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • May 2017 - May 2018

  • Build relationships with other brand sales teams and local sales teams from corresponding properties, i.e. local or immediate competitors • Assist in setting and achieving budgeted targets • Assisting in the preparation of annual sales and marketing plan and budgets • Participate in the hotel Duty Management rotation • Manage and maintain the department with a focus on ensuring that key market segments are developed to their full potential • Budgeted revenue is achieved for each specified market segment • Ensure that the marketing and events teams are given objectives and targets which are monitored and adjustments made • Offer a friendly and welcoming persona to business enquiries received either in person, or team via telephone or email • Provide accurate details of hotel services, facilities, pricing, and other information as required to clients and potential clients • Convert sales enquiries and leads into tangible, profitable bookings • Ensure all social media and digital marketing content is well planned ahead as well as internal and external promotions • Assist with data collection, marketing activities, sales promotions and other sales activities as agreed with the General Manager • Attend trade fairs and exhibitions to represent the hotel and being prepared to travel throughout the UK and abroad when required • Promote the hotel through familiarisation trips, sales meetings, show rounds and other methods • Carry out research and investigative work relating to sales and marketing activities • Meet and greet important clients on a regular basis and build rapport • Agree corporate rates with appropriate contracts • Manage and develop existing accounts Show less



InterContinental London - The O2

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Meeting & Events Sales Executive

  • Jun 2016 - May 2017

  • Create proposal’s and looking after the prospect booking’s to signing of the contract • Create/send out contract’s, pro forma invoice’s • Participate in ensuring that Events & Group department targets are met by maximising event sales • Attending weekly RevMax meetings to discuss business on the books • Liaise with Director of MICE and Revenue Manager to ensure budgets are achieved • Understand need periods of the business and push for maximum revenue • Selecting the most suitable business during prime diary time to achieve maximum revenue • Managing event diary on Delphi FDC • Actively manage designated client accounts for repeat and new business • Responsible for the selling of events, and ensuring a seamless handover to the Event Planning team • Conduct site inspections of the hotel with regards to events • Participate in and assist the Proactive Sales team in managing familiarisation visits, including hotel site inspections and the entertainment of clients Show less



DoubleTree by Hilton London Excel former Ramada Hotel and Suites London Docklands

• London, United Kingdom

• Sales Executive/Duty Manager

  • Jan 2016 - Jun 2016

  * Visit potential customers for new business * Provide customers with quotations * Negotiate the terms of an agreement and close sales * Gather market and customer information and provide feedback * Represent organisation at events and demonstrations * Identify new markets and business opportunities * Review own sales performance * Maintain relationships with clients by providing support, information, and guidance * Maximising profit * Visit potential customers for new business * Provide customers with quotations * Negotiate the terms of an agreement and close sales * Gather market and customer information and provide feedback * Represent organisation at events and demonstrations * Identify new markets and business opportunities * Review own sales performance * Maintain relationships with clients by providing support, information, and guidance * Maximising profit



Ramada Hotel and Suites London Docklands

• London, United Kingdom

• Sales Executive

  • Mar 2015 - Jan 2016

  * Visit potential customers for new business * Provide customers with quotations * Negotiate the terms of an agreement and close sales * Gather market and customer information and provide feedback * Represent organisation at events and demonstrations * Identify new markets and business opportunities * Review own sales performance * Maintain relationships with clients by providing support, information, and guidance * Maximising profit * Visit potential customers for new business * Provide customers with quotations * Negotiate the terms of an agreement and close sales * Gather market and customer information and provide feedback * Represent organisation at events and demonstrations * Identify new markets and business opportunities * Review own sales performance * Maintain relationships with clients by providing support, information, and guidance * Maximising profit



Park Plaza Westminster Bridge

• London, United Kingdom

• Guest Loyalty Coordinator

  • Jul 2014 - Mar 2015

  Responsible for Guest Loyalty Programme "Club Carlson" - Front of House contact for guests * Overlooking the enrolment statistics * Ensuring monthly/yearly enrolment targets are achieved * Maintaining awareness of all promotions * Administration of Express Awards * Training of Reception and Guest Relations team members * Online complaint Management; monitoring all channels of online guest feedback; Tripadvisor; CSA and third party booking websites * Monitoring and ensuring complete guest satisfaction through Online Guest Satisfaction Tool "Medallia" on a daily basis; monthly/yearly reviews of performance trends and presenting them to all Heads of departments during Operations meetings. * Guest Relations; overlooking VIP arrivals; show rounds; complaint management * Reception; helping out at peak times with check in and check out Show less



Ramada Hotel and Suites London Docklands

• Reservations agent

  • Jul 2013 - Jun 2014

  Inputting bookings and taking bookings over the phone* Dealing with group bookings, following them through to completion* Responding to all incoming inquiries, and providing accurate and detailed quotations.* Making decisions on the acceptance or rejection of group bookings based on rate andavailability in order to maximise hotel revenue* Inputting and confirming bookings in the reservations system.* Responding to all queries/emails in a professional, friendly and helpful manner* Keeping a rolling monthly check on all incoming groups and options held to ensure accurateinventory availability* Opening/closing websites; monitoring levels of bookings received* To develop and maintain good working relationships with both internal departments andexternal contacts Show less

• Receptionist/Shift leader

  • Jun 2012 - Jul 2013

  Maximising hotel revenue by taking every opportunity to up-sell products and hotel serviceswhenever possible; Dealing with bookings by phone, e-mail, fax or face-to-face* Completing procedures when guests arrive and leave* Choosing rooms and handing out keys* Preparing bills and taking payments* Taking and passing on messages to guests* Dealing with special requests from guests (like booking theatre tickets or storing valuable items)* Answering questions about what the hotel offers and the surrounding area* Dealing with complaints or problems. Show less

• Bar member

  • Jun 2011 - Jun 2012

  Keeping track of customer's tabs and collecting money for drinks served.* Check identification of customers to verify age requirements for purchase of alcohol.* Clean glasses, and bar equipment.* Clean bar, work areas and tables.* Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and otherdrinks.* Serve snacks or food items to customers seated in the bar.* Arrange bottles and glasses to make attractive displays



Avant-Garde Lettings Ltd

• London, United Kingdom

• Lettings Negotiator

  • Jun 2011 - Apr 2012

  Qualifying applicants * Conducting property viewings * Negotiating deals with landlords and applicants * Marketing properties and generating business for the branch * Motivating self to reach sales targets and ensuring they are reached * Concentrate on providing professional services * Committed to meeting deadlines and targets * Running deals through to completion Qualifying applicants * Conducting property viewings * Negotiating deals with landlords and applicants * Marketing properties and generating business for the branch * Motivating self to reach sales targets and ensuring they are reached * Concentrate on providing professional services * Committed to meeting deadlines and targets * Running deals through to completion