IT Support Engineer

• Aug 2022 - Present

ERP Application Support

• Jan 2022 - Jul 2022

IT Service Desk

• Apr 2017 - Jan 2020

Darest Informatic Ltd specializes in IT solutions and engineering services as well as outsourcing. • Providing 1st line support as a consultant at JTI (Japan Tobacco International). • Handling the resulting incidents and service requests. • As part of the operation IT Service Management (ITSM) system ServiceNow proactively working with 2nd line support, IT Project, and JTI Global Service Desk teams. • Performing troubleshooting for desktop system and network problems. • Providing excellent customer service within ITIL environment in awareness of prioritising service tasks and timelines. • Adjusting improvements on procedures or creating new ones. • Handling new starters, leavers, and transfer requests; updating information accordingly in the Active Directory (AD). • Providing hardware Asset Management and reporting (GLPI). • Helping with the use of Apple and Android products, MS Office 365, and business applications. • Supporting Mobile Phone Migration project (~ 1000 users), exceptionally providing support to stakeholders. • Configuring iPad devices to particular set up for internal or external events. Show less

IT Procurement Manager

• Aug 2016 - Mar 2017

Part of Capita plc, the UK's number one business process outsourcing (BPO) and professional services company, at the leading edge of redefining and transforming services. • Responsible for sourcing, negotiating, contract managing, and supplier relationship management. • Managing relationships with stakeholders, divisional procurement teams, and end-users. • Managing a variety of group procurement projects related to IT and Telco spend and delivering savings to projects. • Working across multiple categories of IT spends. Reviewing POs before approving (SAP). • Actively working with internal stakeholders to understand the business requirements and challenges. • Analysing and reviewing IT spend data to identify new procurement opportunities. • Monitoring category, evaluating options to reduce total cost of ownership. • Identifying and delivering savings opportunities on a group-wide & divisional basis. Show less

IT Procurement Team Leader

• Dec 2013 - Jul 2016

Privately held media company headquartered in London. It has publications in the consumer, business and customer sectors, both print and online. It operates exhibitions allied to its own publications, and previously on behalf of organisations such as the BBC. • Working in a challenging, fast-paced environment and handling the purchase needs. • Managing a small IT Procurement Team within the ITIL framework.• Responsible for the day-to-day procurement of hardware, software, tendering, IT contracts, installation management, software licence compliance, and asset management.• Managing of implementation of hardware and software projects (Microsoft Windows 7, Adobe Creative Cloud).• CAPEX management and reporting while closely working with stakeholders to understand their needs and formulate procurement strategies according to their requirements.• Taking account of these issues and their implications in determining procurement solutions, working for effective resolutions accordingly.• Responsible and managing the cost of IT equipment for the Relocation project (80k budget). • Managing the tendering and renewal of over 150 IT contracts annually - Cisco contract with a £1million budget. • Regularly auditing the company’s software licence and IT equipment assets (LanDesk Suite and Agresso Enterprise).• Ensuring the suppliers deliver excellent service and quality of products in the agreed SLAs.• Processing payments and invoices.• Producing weekly and monthly KPI’s reports to department stakeholders and finance manager. Show less

IT Procurement Analyst

• Mar 2012 - Dec 2013

• Responsible for ensuring a high quality of services in line with SLAs and KPIs.• Negotiating with various external suppliers to acquire the best deal for business users’ needs. • Creating requisitions on Zendesk, managing the approval process, sending the purchase orders to suppliers. • Working closely with 1st and 2nd line support while scheduling and weekly installations (Mac OS and Windows) and providing support at the hot-desk within the ITIL framework.