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Egbewunmi Olanrewaju Soji

Customer Service at EKO ELECTRICITY DISTRIBUTION PLC

Contact Information

us****@****om

(386) 825-5501

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Location

Nigeria, NG

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Customer Service
- Nov 2013 - Present
Answer incoming calls from customers Handle customers inquires and fault complaint both telephonically and by mails Manage and resolve customers technical complaints Identify and escalate technical priority issues Follow up customers calls fault complaint in various district/zonal offices to expedite fault clearing action. Document all call information according to standard operating procedure Complete call logs on technical complaint received Produce call reports for management decision makings. Show less

Billing Operations Officer
- Jun 2005 - Nov 2013
Monthly Billing of customers both MD and NMD. Capturing of Customers Maintenance Document (CRMD) Printing of meter reading sheet for marketers to supply meter reading picked on the field Daily Zipping of Database to avoid file loss. Generate and prepare reports for management decision making. Monthly Billing of customers both MD and NMD. Capturing of Customers Maintenance Document (CRMD) Printing of meter reading sheet for marketers to supply meter reading picked on the field Daily Zipping of Database to avoid file loss. Generate and prepare reports for management decision making.

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