Experience

Pampas Churrascaria Brazilian Grille

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2021 - Present



Texas de Brazil

• United States
• Restaurants
• 400 - 500 Employee

• General Manager

  • Nov 2015 - Jun 2020

  Responsible for leading a team of over 100 employees, including 3 service managers, an events manager and executive chef providing guidance, coaching and accountability. Responsible for controlling labor costs and providing accurate payroll information to corporate accounting.Inventory control and troubleshooting, maintaining costs in line.Hiring, training and disciplinary actionsEnsuring excellence in food and service quality by consistent supervision.Maintaining a positive work atmosphere by praising and rewarding superior performancePromoting business by participating in events to increase visibility among potential clients

• Manager

  • Apr 2009 - Nov 2015

  Understand completely all policies, procedures, standards, specifications, guidelines and training programsPrepare all required paperwork, including forms, reports and schedules in an organized and timely manner.Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.Assist General Manager in all matters regarding payroll, inventory, disciplinary actions, hiring, maintenance, quality control.Resolving any issues with guests and employees in a professional manner maximizing a positive outcome.



Amor de Brazil Steakhouse

• United States

• Service Manager

  • Jun 2007 - Feb 2009

  recruiting, training and supervising staffagreeing and managing budgetsplanning menusensuring compliance with licensing, hygiene and health and safety legislation/guidelinespromoting and marketing the businessoverseeing stock levelsordering suppliesproducing staff rotashandling customer enquiries and complaintstaking reservationsgreeting and advising customersproblem solvingpreparing and presenting staffing/sales reportskeeping statistical and financial recordsassessing and improving profitabilityhandling administration and paperworkliaising with customers, employees, suppliers, licensing authorities and sales representativesmaking improvements to the running of the business and developing the restaurant.



Zirus Restaurant and Bar

• Managing Partner

  • Feb 2000 - Jan 2007

  Responsible for the company`s PR and advertising Designed and updated company`s website Scheduled events such as exhibitions, dancers, bands and DJs Trained FOH staffDeveloped and updated menu Programs implementedOnline Reservation System- Increased our weekend reservations by 20% in one month- Increased our guest database from 500 names to 2000 in two months and kept growing. In six months we had over10.000 contacts to use in our email blasts and promotions. Monday Dance Club Created and promoted a dance club on Mondays. Tripled our revenue for that day and brought in older guests that wouldn’t normally frequent the place. We had a dance instructor (samba and tango), contests once a month and special on drinks every week. Press Club15% discount for members of the press any day and a bi-monthly event with prizes for the best text and best photo with food/drink as theme.Kept us on the news and accounted for at least 30% of our regular guests.