Efthalia Krommyda
Back Office Employee at Digital Partner- Claim this Profile
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Greek Native or bilingual proficiency
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English Full professional proficiency
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French -
Topline Score
Bio
Credentials
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Vellum Diploma in Basic Economics
VELLUM GLOBAL EDUCATIONAL SERVICESDec, 2017- Sep, 2024 -
AUDITOR / LEAD AUDITOR (ISO 9001:2015)
TÜV HELLASJul, 2017- Sep, 2024 -
NLP Practitioner
Dynamic Equilibrium SystemFeb, 2016- Sep, 2024 -
ECDL
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Experience
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Digital Partner
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United Kingdom
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Online Audio and Video Media
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1 - 100 Employee
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Back Office Employee
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Jun 2022 - Present
Records management and digitisation. Ensures adherence to the process requirements, according to each customer's specifications Records management and digitisation. Ensures adherence to the process requirements, according to each customer's specifications
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ARCHEIOTHIKI SA
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Greece
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Information Services
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1 - 100 Employee
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Back Office Employee
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Jul 2018 - Jun 2022
Records management and digitisation. Ensures adherence to the process requirements, according to each customer's specifications Records management and digitisation. Ensures adherence to the process requirements, according to each customer's specifications
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Support to the Municipality's Secretary General
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Apr 2017 - Dec 2017
Visits all municipality (customer contact and production) areas in order to record all existing processes so as to set up accurate, trustworthy and functional audit processes and further proceed to process improvements (as per the relevant legal requirements). Achievements up to the present moment: - Recorded thirteen (13) internal procedures - Suggested 12 process improvements pending for approval / implementation Visits all municipality (customer contact and production) areas in order to record all existing processes so as to set up accurate, trustworthy and functional audit processes and further proceed to process improvements (as per the relevant legal requirements). Achievements up to the present moment: - Recorded thirteen (13) internal procedures - Suggested 12 process improvements pending for approval / implementation
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Personal Assistant
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Apr 2010 - Apr 2017
Administrative support - Family Business Administrative support - Family Business
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Citi
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Mexico
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IT Services and IT Consulting
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100 - 200 Employee
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Compliance Officer
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Jul 2006 - Dec 2009
RCSA (RISK, COMPLIANCE & SELF-ASSESSMENT) COORDINATOR (2006-2010)- Independently analysed new requirements and process changes according to regulations and ensured all departments/branches incorporated all U.S. regional and local requirements in their self-assessment process- Timely reported internal audit findings & safeguards to senior management both in Greece and the U.K. (in weekly, monthly & semi-annual basis) according to the regional and local policies - Facilitated various projects related to audit enhancements- Ensured smooth transition of all departments/branches from manual operation to the new self-assessment system (CATALYST)- Provided training on process improvements and improved processesAchievements:- Improved thirteen (13) internal procedures- Reduced internal self-assessment time-cycle by 20 mins/procedure- Reduced the service time in the Transaction Processing Unit up to 15min
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Quality Officer & Training coordinator
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Jul 2005 - Jun 2006
QUALITY OFFICER & TRAINING COORDINATOR FOR CALL CENTRE & CUSTOMER INTERACTION UNIT - Generated and scheduled call centre training programmes for new-comers and existing employees (simulation case studies)- Coordinated all updates in the training materials- Designed and developed a ‘Career path programme’ for the Call Centre & Customer Service units staff members in coordination with the HR department- Presented training reports (statistics) to the Management team on a monthly basis- Identified improvements to all current processes, suggested adequate and efficient changes based on legal requirements and followed-up on their implementationAchievements:- Agents were fully trained within 23 days and were ready to enter the production line with the minimum of assistance
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Customer Service Unit Officer
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Aug 2001 - Jan 2005
CUSTOMER SERVICE UNIT DEPUTY OFFICER (2001-2005)- Followed-up and coordinated all complaints’ investigation processes as well as back-office personal loans transaction reconciliation in order to achieve fast and efficient solutions- Timely and promptly prepared the monthly reporting of the unit’s performance to management Achievements:- Streamlined personal loans report and minimised discrepancies within 1.5 month. Reconciled all pending internal loan accounts so that all discrepancies were settled within 24 hours- Created all response template letters (by complaint category) and reduced the complaint response procedure by 10 minutes
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Quality Officer
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Jan 1998 - Jul 2001
QUALITY OFFICER (1998-2001)- Facilitated process reengineering team according to the ‘Motorola’ process improvement methodology- Visited customer contact and production areas in order to assist and consult on the process improvement methodology- Communicated quality control findings and suggestions to the involved areas- Coordinated training programmes on the ‘Motorola’ methodologyAchievements:- Launched the bank’s customer complaints processes/unit
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Project Manager of Customer Interaction Model Project, USA
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Aug 1997 - Sep 1998
In parallel with my main duties- Participated in the Global Process Improvement Project concerning:- Inquiry Management & Problem Resolution process- Customer Complaints handlingAchievements:- Designed the customer service interface of an automated "complaints' submission" system, which was user-friendly and produced all required MIS
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Platform Staff (Authorized Signer - Assistant Manager)
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Apr 1988 - Dec 1997
ASSISTANT MANAGER (1992-1997)- Ensured the smooth branch operation- Supervised up to 23 customer service representatives and tellers- Trained all employees on product requirements and excellent customer service principals, based on bank’s philosophy- Active member of a new front-end operating system project for account opening: - Responsible for finalising new front-end system manual - Responsible for customer representatives training on the system useAchievements:- Contributed to the Branch’s sales goals by ensuring monthly personal sales goals achievement- Set up a new branch (in Nea Ionia of Attica-Greece) in 1991PLATFORM ASSISTANT (1988-1991)- Acted as Customer Sales & Loans Officer for all products
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Education
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1986 - 1993
NATIONAL AND KAPODISTRIAN UNIVERSITY OF ATHENS (Athens, Greece)
Bachelor’s Degree in English Literature, English language & literature in depth, Linguistics, Children psychology and Education principles -
1995 - 1996
University of Lavern
Economics and Statistics seminars
Community
