Erika Forsell
Global Mobility Manager at Finland Relocation Services- Claim this Profile
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English Full professional proficiency
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Swedish Native or bilingual proficiency
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Finnish Native or bilingual proficiency
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Indonesian Elementary proficiency
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French Elementary proficiency
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Malay Elementary proficiency
Topline Score
Bio
Credentials
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High-level Training on Peace Building and Mediation
Accord -
Monitoring & Evaluation Training
NIRAS -
Project Cycle Management Training
NIRAS
Experience
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Finland Relocation Services
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Finland
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Human Resources Services
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1 - 100 Employee
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Global Mobility Manager
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Dec 2022 - Present
- Successfully led and transformed global mobility activities, optimizing processes through active development and digitalization, resulting in streamlined operations and improved efficiency. - Led change leadership initiatives, coaching the team to embrace new processes and minimizing resistance, thus ensuring a smooth transition and heightened productivity. - Led and developed customer service functions, implementing data-driven strategies to measure customer experience and drive continuous improvement efforts. - Attained an impressive staff satisfaction score of 4.4/5, reflecting a positive work culture and a motivated team. - Compared different tools and effectively implemented HubSpot within budget and timeframe, achieving 100% user adoption within two months, enhancing the efficiency of customer engagement activities. - Demonstrated strong leadership skills, maintaining a high customer satisfaction rate of 4.5/5, highlighting a customer-centric approach and service excellence. Show less
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Kela
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Israel
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Computer and Network Security
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1 - 100 Employee
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Customer Service Manager
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Mar 2018 - Dec 2022
Leadership of multichannel customer service as well as the development of the services provided nationwide. - Leadership of teams consisting of up to 20 experts as well as strategic planning of customer services nationwide; - Launching, managing and developing services nationwide in Finland that directly impact nearly 400.000 people; - Implementation of new service models and service delivery methods through successful change management resulting in team commitment and significant rise in team spirit - Team leadership including coaching each team member, full HR responsibility, operational responsibility and recruitment; - Participated and provided expert knowledge in multiple work groups regarding multicultural customer service, strategy development and stakeholder collaborations. Show less
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Technopreneurs Association of Malaysia (TeAM)
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Programme Manager
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Dec 2015 - Apr 2017
Responsibility of the development and implementation of projects and programmes as well as representation of the association to relevant stakeholders and clients. This included active participation in the startup-ecosystem and staying up to date regarding its trends, networking, identification of promising startups, and identification of entrepreneurs’ needs and supporting their growth. - Development of close partnerships with organisations in Malaysia and its neighbouring countries through active networking and successful relationship building; - A 100% increase in the number of members and activation of members through marketing strategies and responding to their specific needs through projects relevant for the members; - Introducing new markets, relevant partners and market intelligence to 30 startups in Southeast Asia, which was proved to be the cheapest possible way to validate a new market for a small company; - Sticking to the budget in all projects due to proper planning. Show less
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Freelance Project Manager
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Jul 2015 - Dec 2015
Holistic project management from planning to implementation and finally reporting for the project “Youth Trailblazers Challenge 2015 (YTC)”. - Organising 10 events across Malaysia and finally a bootcamp for 300 entrepreneurs and aspiring entrepreneurs from across Southeast Asia; - Successful development of relationships to stakeholders, especially to big corporations and the Malaysian Ministry of Finance, which in turn enabled the organisation to implement projects for the Ministry in the future; - The budget margin was RM170 000 (about 35 000 euros) which equals over 50% of the initial budget. Show less
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Scope Group Sdn Bhd
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Malaysia
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Business Consulting and Services
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1 - 100 Employee
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Project Manager, Impact Projects
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Oct 2014 - Jul 2015
Managing multidimensional projects from planning and proposal stage to final reporting. This included project specific collaboration with stakeholders, management of project team(s), networking, and marketing and communication as well as production of relevant material. - Planning, negotiation and implementation of a programme that supports entrepreneurs for CIMB Bank twice, due to development of a positive relationship and successful negotiation with the client; - Ideation, planning and development of relations to international partners for the programme “ASEAN Impact Challenge”. This is a programme that has been running until today; - Running an accelerator for 10 NGOs which was implemented together with Hong Leong bank. Show less
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Sport Troops Oy
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Finland
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Wellness and Fitness Services
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Host / PR Person
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Jul 2014 - Oct 2014
Hosting corporate events, PR & doing wide outreach for new products in line with requirements by client. Hosting corporate events, PR & doing wide outreach for new products in line with requirements by client.
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Project Executive
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Jan 2014 - Jul 2014
IGAD is the regional trade bloc in Horn of Africa and operates under the African Union. I worked as part of the project “Finland’s support to Institutional Strengthening of IGAD 2011-2014”, which was fully financed by the Finnish Ministry of Foreign Affairs. As part of this project IGAD was supported through the establishment of a “Project Preparation and Management Unit (PPMU)”. Participation in the development of internal processes and in training the employees to apply these in their own work. - Planning and production of handbooks for foreign employee induction for offices in Addis Abeba and Nairobi; - Report-writing for the Finnish Ministry of Foreign Affairs; - Production of knowledge management material related to new project management processes. Show less
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Customer Advisor
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Jun 2004 - Jan 2014
Customer service and decision making at the social security institution of Finland, a government-linked organisation. Customer service and decision making at the social security institution of Finland, a government-linked organisation.
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Pointer Oy
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United States
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Newspaper Publishing
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1 - 100 Employee
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PR Person
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2007 - 2009
Hosting at events and promoting various products as well as providing information about these products to potential customers. Hosting at events and promoting various products as well as providing information about these products to potential customers.
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Education
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2022 - 2024
Metropolia University of Applied Sciences
Bachelor of Business Administration - BBA -
2012 - 2014
University of Helsinki
Master's degree, Intercultural encounters, Social psychology -
2007 - 2012
University of Helsinki
Bachelor's degree, Social Psychology
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