Power Platform Developer

• Apr 2023 - Present

Lead Coach

• Jun 2020 - Present

Responsibility: • Information Marketing Coach. • Train interns to become a Digital Tutor. • Promote a reading culture. • Generate procedural guides for effective research Responsibility: • Information Marketing Coach. • Train interns to become a Digital Tutor. • Promote a reading culture. • Generate procedural guides for effective research

Cloud Operations Engineer

• Mar 2023 - Jul 2023

• Design, deploy, and manage Azure-based infrastructure, integrating AWS, Microsoft 365, and SAP. • Ensure secure, scalable, and reliable cloud environments, collaborating with teams for optimization. • Monitor, troubleshoot, and automate processes for efficient cloud management. • Stay updated on latest Azure, AWS, Microsoft 365, and SAP technologies and best practices. • Design, deploy, and manage Azure-based infrastructure, integrating AWS, Microsoft 365, and SAP. • Ensure secure, scalable, and reliable cloud environments, collaborating with teams for optimization. • Monitor, troubleshoot, and automate processes for efficient cloud management. • Stay updated on latest Azure, AWS, Microsoft 365, and SAP technologies and best practices.

DevOps intern

• Nov 2022 - Apr 2023

POC/Acting Technical Lead (Microsoft Teams/SFB)

• Mar 2022 - Feb 2023

• Act as POC for new engineers on the supported technology, Microsoft Teams, Exchange, Azure, and SharePoint.• Manage critical issues by setting customer’s expectations, devising and implementing action plans and professionally communicating to all parties involved.• Training of new front-line Engineers on M365 Administration (Microsoft Teams, Exchange, SharePoint ) Administration.• Documented technical work and research to help my colleagues, improve the product, and improve the support experience.• Collaborated with subject matter experts and escalation managers when additional support is needed to resolve customer issues.• Received numerous 100% satisfied customer surveys and feedback. Show less

Microsoft 365 Technical Support Engineer (Enterprise Support)

• Nov 2021 - Apr 2022

• Provide second-level support on enterprise customer-related issues on Microsoft Teams and Skype for Business.• Diagnosis and resolution of customer service request through a remote session.• Managing technical failures on Skype for business and Microsoft Teams.• Handling and advising customers on external and guest communication, app integration and lot more in Microsoft Teams and Skype for Business.• Deliver advanced technical troubleshooting and problem-solving solutions to corporate customers (DevOPs Engineers, Solution architect etc.) including issues escalated to the highest level of management.• Collaborate with subject matter experts and escalation managers when additional support is needed. Show less

Microsoft 365 Technical Support Engineer (Conceirge Support)

• Aug 2021 - Nov 2021

• First and level support to customer-related issues on Microsoft 365.• Diagnosis and resolution of customer service request through a remote session.• Manage critical issues by setting customer’s expectations, devising and implementing action plans and professionally communicating to all parties involved.

Microsoft Employability Training Program

• Jul 2021 - Aug 2021

• Configuring of Windows Server • Implementing Active Directory Domain Services, DHCP and DNS • Deployment and managing Virtual Machines (Hyper-V and Azure VMs) • Installation and configuration of Azure AD Connect • Configuration of Microsoft 365 Tenant and creation of users and groups accounts • Managing subscriptions, licensing, and support in Microsoft 365 • Introduction to PowerShell, Bash, Azure CLI, etc. • Configuring of Windows Server • Implementing Active Directory Domain Services, DHCP and DNS • Deployment and managing Virtual Machines (Hyper-V and Azure VMs) • Installation and configuration of Azure AD Connect • Configuration of Microsoft 365 Tenant and creation of users and groups accounts • Managing subscriptions, licensing, and support in Microsoft 365 • Introduction to PowerShell, Bash, Azure CLI, etc.

Information Technology Technical Support

• Apr 2021 - Jun 2021

• Install, configure, and maintain various types of hardware and software, which often involves creating user accounts. • Carrying out backup and recovery functions • Help troubleshoot any software issues. • Install, configure, and maintain various types of hardware and software, which often involves creating user accounts. • Carrying out backup and recovery functions • Help troubleshoot any software issues.

IT Manager

• Mar 2020 - Feb 2021

Major Achievement • Freely Trained 50 IT and Non IT persons on information marketing in Benin, Nigeria. • Spearheaded a team of six for effective workforce and collaboration techniques. • Advocated and supported free medical attention. Organization Impact: • Created and published over five health-related content and infographics for the organizational social media handles on a weekly basis. • Occasionally educated the staff members on safety policies and procedures about systems and information technology to avoid data breaches. • Spearheaded the installation and configuration of computer software and hardware equipment • Oversaw all aspects of social media strategy, increasing Twitter following by 200%, Facebook by 1000%+, and Instagram by 150%. • Optimized organization website for responsivity, accessibility, and readability. • Ran sponsored adverts on Facebook, and Instagram reaching out to the targeted audience with a positive turnover of 700+. • Took weekly responsibility for the execution of routine backup for disaster recovery Show less

International Development

• Oct 2020 - Jan 2021

• Brainstormed with teammates to provide solutions to an identified problem affecting the under developing nations. • Generated Ideas to promote growth in developing and underdeveloped nations. • Promoted Unity as a major key to yield growth. • Brainstormed with teammates to provide solutions to an identified problem affecting the under developing nations. • Generated Ideas to promote growth in developing and underdeveloped nations. • Promoted Unity as a major key to yield growth.

Creative Content Writer

• Jul 2019 - Nov 2020

President

• Sep 2018 - Oct 2019

Achievement: • Led a diverse group of over 400+ students belonging to the Isoko Community. • Made key decision during weekly union meetings. • Guided and Empowered a team of 20 for academic excellence for all members. Achievement: • Led a diverse group of over 400+ students belonging to the Isoko Community. • Made key decision during weekly union meetings. • Guided and Empowered a team of 20 for academic excellence for all members.

Information Technology Support Specialist

• Jun 2018 - Feb 2019

Achievements and Organizational Impact: • Ensured proper software installation and updates including latest antivirus definitions are applied and making optimizations when necessary. • Troubleshot and fixed faulty IT equipment’s and was assigned the responsibilities of inventory management. • Provided 1st and 2nd level support to users and troubleshoot issues related to access, online connection, file storage, and application functionality. • Designed the Fire Suppression System (FM-200) User-manual for Seplat Petroleum Development Company. • Supervised the installation process of fire suppression system at Seplat Petroleum Development Company at Amukpe, Oben flow station ICT room and trained 5-10 staff each on proper handling. • Transformed the companies profile by redesign.  Designed and implemented the e-copy of product quotation which reduced 60% cost. • Designed invoices, waybills and service delivery form for proper data collection and feedback to enhance customer satisfaction. • Compiled, documented and presented information researched. • Managed company’s Website and Email listing. • Maintained a working log detailing all required system updates, as well as the date of completion. Show less