Experience

Danaher Corporation

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• After Market Sales

  • Jan 2021 - Present

  • Create and pursue leads from various sources and convert them into offer to order to sales by engaging customers through digital modes (telephone/ emails). • Provides customers with technical and procurement support. • Ensuring order shipment to customer by working together with Finance and Supply Chain teams. • Own and manage Funnel using Salesforce (SFDC) for Australia and New Zealand customers. • Leveraging CRM (SFDC) for data collection and analysis of customers for creating strategies for growing sales. • Implementing daily analysis and driving daily management / visual management rhythms for booking-shipping-receivables. • Work in conjunction with outside sales representatives and/or service engineers, collaborating, and providing support. • Research, prospect and manage new sales opportunities to increase revenue growth and customer satisfaction. Show less



Lechler Spray Technology Sdn. Bhd.

• Indoor Sales Engineer

  • Dec 2016 - Dec 2020

  • Set up the CRM system and ensure the smooth running during the initial startup. • Building customer rapport via maintaining existing customers’ contacts and managing of company key accounts. • Establishing customer contacts, via cold calling, customer visits, creating mailing list with relevant marketing material targeting specific customer group. • Assist the MD in office administration including vendor approval, logistic handling and general office management. • Handle Inside sales Import / Export to acquire quotes, information required from affiliates and resolves affiliates issues including technical support. • Coordinate the transportation of goods and services, and ensures that the products are ordered, received, and available in timely, efficient, and cost effective manner. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Create and issue quotations, order confirmations and purchase orders. Review open orders and past due reports, raise awareness with management as needed. • Maintaining master data of customers in the system as well as managing files and documentation such as supplier agreements and contracts. Show less



ABB

• Switzerland
• Automation Machinery Manufacturing
• 700 & Above Employee

• • Jul 2015 - Nov 2016

  • To take care of allocated business account where specially arrangement in a strategically manner to build and maintain strong, long-lasting customer relationships.• Operate as lead point of contact for any and all matters specific to customer.• Ensure the timely and successful delivery of solutions according to customer needs and objectives.• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issue escalations as needed.• Establish better business partnership by maintaining the good relationship for business growth. • Involved in sales activity, customer service and strategic planning in making sure all service, product and support meet customer expectation. • To provide strategically input to the management.• To liaise between customer and cross-functional internal teams for the initiative progress and outstanding issues.• To forecast and track key account metrics. Show less

• • Apr 2013 - Jul 2015

  • To develop and drive the harmonization of service strategies across BUs and to ensure country growth strategy is align with group aspirations.• Provide service and coordination with ABB’s customers as well as among business units.• Aligning global initiatives or strategy with division / Business unit for the efforts for business growth.• To drive service team in terms of efficiency and effectiveness of resolution process.• Manage and maintain installed base system besides conduct training as and when necessary.• Organize event/seminar as part of the initiative to drive business growth and to provide better customer service. Show less



SSMC

• Singapore

• QA Engineer

  • Sep 2012 - Feb 2013

  • To develop and drive the fab quality assurance systems & processes to provide assurance to customers. • Manage, implement and enhance of product release/ technology transfer and production qualification system. • Engineering change management. • Ensure compliance to QMS/ISMS related requirements • Lead a technical cross-functional team to enhance assurance systems • Responsible and accountable for quality and integrity of work and analysis • To develop and drive the fab quality assurance systems & processes to provide assurance to customers. • Manage, implement and enhance of product release/ technology transfer and production qualification system. • Engineering change management. • Ensure compliance to QMS/ISMS related requirements • Lead a technical cross-functional team to enhance assurance systems • Responsible and accountable for quality and integrity of work and analysis



SOITEC

• France
• Semiconductors
• 700 & Above Employee

• Process Engineer

  • Jun 2011 - Sep 2012

  • Responsible for packaging processes for silicon wafers with real time monitoring and analysing SPC charts including troubleshooting non-conformance cases. • Analyse real time problems on the process and machines together with maintenance team, study and implement corrective actions in order to ensure smooth flow of processes. • Document & maintain updated specifications on production processes, safety procedures & equipment calibration schedules. • Perform FMEA on all critical processes to ensure consistent yield and quality. • Study robustness of existing processes and introduce best fact-based process • Work together with counterpart to achieve alignment purpose between both sites. • Perform improvement / cost saving projects. • Involve in visual inspection and lot disposition. • To develop/refine training for production personnel. • 2nd owner to support chemical / electrical lab. Show less



STMicroelectronics

• Switzerland
• Semiconductor Manufacturing
• 700 & Above Employee

• QA Engineer

  • Sep 2007 - May 2010

  • Perform 1st level failure mode analysis on the rejected material and interact with process engineers for preventive actions as well as monitor effectiveness of actions. • Issue weekly QA engineering report on AIQ/D0/Audit/ink off for action traceability. • Develop/refine quality audit system. To review checklist and methodology whenever there is process changes. • Liaise with customers in establish, review or update SOP / quality control plan for new products and handled customer complaints • Set up new scanning machine for wafer inspection. • Prepare/perform updating of training/certification checklist/certification wafers to all IPQC and QA trainer on work stations. • Exposed to quality tools such as 8D, FMEA, 5 why, SPC and etc. Show less