Eeva Viljanen
Senior UX Writer at ŌURA- Claim this Profile
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English Native or bilingual proficiency
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Swedish Professional working proficiency
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German Limited working proficiency
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Finnish Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Henna Ojala
Eeva is a true comms professional and by talking with her, you can clearly hear and understand that her years of experience has given her a clear vision of how customer, stakeholder, and internal communications should be planned, organized and produced in a global organization. I worked with Eeva in a cross-functional project group to identify, develop, and improve the customer journey. I really appreciate Eeva's way of working – ambitious, result-oriented, and being able to solve challenging and complex problems. She has the skill to step into the reader's shoes and plan what kind of wording and format would help the reader to understand the key points. Eeva has also a really in-depth understanding of why accessible, short, and to-the-point and easy-to-read content matters, especially in the digital world and she is able to coach content creators and copywriters on this matter as well. Thank you Eeva, you are a true professional with unique, both strategic and hands-on, competence and skills. Thank you – I learnt a lot from you!
Pekka Lehtinen
It's been a pleasure to be working with Eeva. Through her knowledge of documentation and technical writing, a whole new world has opened to me that I thought I knew before. She has joined HappyOrNot when we didn't have any processes or practices in place for technical writing and she created all those from scratch while at the same time teaching the organization to work in a different way when it comes to documentation and writing UI texts. She's very detail-oriented and proud of her work, always striving to deliver the best possible quality. In addition to all that she's a very well-liked and respected colleague.
Henna Ojala
Eeva is a true comms professional and by talking with her, you can clearly hear and understand that her years of experience has given her a clear vision of how customer, stakeholder, and internal communications should be planned, organized and produced in a global organization. I worked with Eeva in a cross-functional project group to identify, develop, and improve the customer journey. I really appreciate Eeva's way of working – ambitious, result-oriented, and being able to solve challenging and complex problems. She has the skill to step into the reader's shoes and plan what kind of wording and format would help the reader to understand the key points. Eeva has also a really in-depth understanding of why accessible, short, and to-the-point and easy-to-read content matters, especially in the digital world and she is able to coach content creators and copywriters on this matter as well. Thank you Eeva, you are a true professional with unique, both strategic and hands-on, competence and skills. Thank you – I learnt a lot from you!
Pekka Lehtinen
It's been a pleasure to be working with Eeva. Through her knowledge of documentation and technical writing, a whole new world has opened to me that I thought I knew before. She has joined HappyOrNot when we didn't have any processes or practices in place for technical writing and she created all those from scratch while at the same time teaching the organization to work in a different way when it comes to documentation and writing UI texts. She's very detail-oriented and proud of her work, always striving to deliver the best possible quality. In addition to all that she's a very well-liked and respected colleague.
Henna Ojala
Eeva is a true comms professional and by talking with her, you can clearly hear and understand that her years of experience has given her a clear vision of how customer, stakeholder, and internal communications should be planned, organized and produced in a global organization. I worked with Eeva in a cross-functional project group to identify, develop, and improve the customer journey. I really appreciate Eeva's way of working – ambitious, result-oriented, and being able to solve challenging and complex problems. She has the skill to step into the reader's shoes and plan what kind of wording and format would help the reader to understand the key points. Eeva has also a really in-depth understanding of why accessible, short, and to-the-point and easy-to-read content matters, especially in the digital world and she is able to coach content creators and copywriters on this matter as well. Thank you Eeva, you are a true professional with unique, both strategic and hands-on, competence and skills. Thank you – I learnt a lot from you!
Pekka Lehtinen
It's been a pleasure to be working with Eeva. Through her knowledge of documentation and technical writing, a whole new world has opened to me that I thought I knew before. She has joined HappyOrNot when we didn't have any processes or practices in place for technical writing and she created all those from scratch while at the same time teaching the organization to work in a different way when it comes to documentation and writing UI texts. She's very detail-oriented and proud of her work, always striving to deliver the best possible quality. In addition to all that she's a very well-liked and respected colleague.
Henna Ojala
Eeva is a true comms professional and by talking with her, you can clearly hear and understand that her years of experience has given her a clear vision of how customer, stakeholder, and internal communications should be planned, organized and produced in a global organization. I worked with Eeva in a cross-functional project group to identify, develop, and improve the customer journey. I really appreciate Eeva's way of working – ambitious, result-oriented, and being able to solve challenging and complex problems. She has the skill to step into the reader's shoes and plan what kind of wording and format would help the reader to understand the key points. Eeva has also a really in-depth understanding of why accessible, short, and to-the-point and easy-to-read content matters, especially in the digital world and she is able to coach content creators and copywriters on this matter as well. Thank you Eeva, you are a true professional with unique, both strategic and hands-on, competence and skills. Thank you – I learnt a lot from you!
Pekka Lehtinen
It's been a pleasure to be working with Eeva. Through her knowledge of documentation and technical writing, a whole new world has opened to me that I thought I knew before. She has joined HappyOrNot when we didn't have any processes or practices in place for technical writing and she created all those from scratch while at the same time teaching the organization to work in a different way when it comes to documentation and writing UI texts. She's very detail-oriented and proud of her work, always striving to deliver the best possible quality. In addition to all that she's a very well-liked and respected colleague.
Experience
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ŌURA
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Finland
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Wellness and Fitness Services
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300 - 400 Employee
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Senior UX Writer
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Mar 2022 - Present
Responsible for creating empathic and encouraging UX copy Responsible for creating empathic and encouraging UX copy
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Nice-business Consulting Oy - NICO
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Finland
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Staffing and Recruiting
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1 - 100 Employee
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Technical Communication Specialist
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Sep 2021 - Mar 2022
Working with the biggest medical laboratory in Finland, developing technical writing and team communications processes, and giving advice in content management system tools. Working with the biggest medical laboratory in Finland, developing technical writing and team communications processes, and giving advice in content management system tools.
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IPRA Technologies Ltd.
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Finland
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Computer and Network Security
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1 - 100 Employee
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Technical Content Strategist
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May 2020 - Aug 2021
Responsible for company communications specialising in customer and stakeholder communications, UI microcopy and technical guidance materials. Working with DITA XML in creating our company look and feel. Feeling highly motivated by enabling cyber security that this day and age so desperately needs. Responsible for company communications specialising in customer and stakeholder communications, UI microcopy and technical guidance materials. Working with DITA XML in creating our company look and feel. Feeling highly motivated by enabling cyber security that this day and age so desperately needs.
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HappyOrNot
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Finland
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Information Services
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1 - 100 Employee
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Technical Writer
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Oct 2018 - May 2020
At HappyOrNot I was part of the Customer Engagement and Communications team. I approached customer communications on a broad scale. I mapped out our customer journey from the initial interest to carrying out multi-faceted tasks independently in our User Interface. My job was to make our customers’ journey with our products easy, pleasant and enlightening. Assuring this included designing UI texts and info tooltips, writing easy-to-read Knowledge Base articles and designing videos, among other… Show more At HappyOrNot I was part of the Customer Engagement and Communications team. I approached customer communications on a broad scale. I mapped out our customer journey from the initial interest to carrying out multi-faceted tasks independently in our User Interface. My job was to make our customers’ journey with our products easy, pleasant and enlightening. Assuring this included designing UI texts and info tooltips, writing easy-to-read Knowledge Base articles and designing videos, among other things. Show less At HappyOrNot I was part of the Customer Engagement and Communications team. I approached customer communications on a broad scale. I mapped out our customer journey from the initial interest to carrying out multi-faceted tasks independently in our User Interface. My job was to make our customers’ journey with our products easy, pleasant and enlightening. Assuring this included designing UI texts and info tooltips, writing easy-to-read Knowledge Base articles and designing videos, among other… Show more At HappyOrNot I was part of the Customer Engagement and Communications team. I approached customer communications on a broad scale. I mapped out our customer journey from the initial interest to carrying out multi-faceted tasks independently in our User Interface. My job was to make our customers’ journey with our products easy, pleasant and enlightening. Assuring this included designing UI texts and info tooltips, writing easy-to-read Knowledge Base articles and designing videos, among other things. Show less
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ALTEN Finland
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Finland
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IT Services and IT Consulting
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200 - 300 Employee
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Special Designer: Technical Documentation
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Jan 2017 - Oct 2018
Worked on a customer project at Valmet where I analysed existing documentation and prepared and executed an XML migration on a large body of documentation. Trained SMEs in technical communication and developed the optimal documentation workflow. Coordinated translations processes. I was a Committee Member of SK 3 Information Structures, Documentation and Graphical Symbols at SESKO Electrotechnical Standardization in Finland. Worked on a customer project at Valmet where I analysed existing documentation and prepared and executed an XML migration on a large body of documentation. Trained SMEs in technical communication and developed the optimal documentation workflow. Coordinated translations processes. I was a Committee Member of SK 3 Information Structures, Documentation and Graphical Symbols at SESKO Electrotechnical Standardization in Finland.
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Trainer of technical communications
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Jul 2018 - Jul 2018
Summer school on technical communications Summer school on technical communications
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University of Tampere 1925-2018
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Finland
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Research Services
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500 - 600 Employee
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Visiting Lecturer
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2017 - 2018
Extension studies on technical communication (Teknisen viestinnän erikoistumiskoulutus), responsible for Laws and Standards Module of the training (2017/2018) Extension studies on technical communication (Teknisen viestinnän erikoistumiskoulutus), responsible for Laws and Standards Module of the training (2017/2018)
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Torre
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Internet Publishing
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200 - 300 Employee
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Writer
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Aug 2016 - Dec 2016
Writing copy-type articles in English based on customer assignments. Writing copy-type articles in English based on customer assignments.
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English Voices International
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Colombia
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Education Management
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English Teacher
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Jan 2016 - Oct 2016
Taught English in Spanish at local businesses, levels varying between elementary and upper intermediate. Taught English in Spanish at local businesses, levels varying between elementary and upper intermediate.
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ConEmpathy
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Colombia
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Translation and Localization
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1 - 100 Employee
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Translator, Editor, Terminologist
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Jun 2015 - Aug 2015
Translation project with SEMANA magazine. Translation project with SEMANA magazine.
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Etteplan
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Finland
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Industrial Machinery Manufacturing
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700 & Above Employee
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Senior Documentation Specialist
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Apr 2012 - Jan 2015
- Senior Documentation Specialist; Design and execution of technical communications projects for client companies in English - Translation coordination - Qualified in Simplified Technical English - Senior Documentation Specialist; Design and execution of technical communications projects for client companies in English - Translation coordination - Qualified in Simplified Technical English
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Finnish Standards Association
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Helsinki
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Layout, Publishing
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Jan 2012 - Apr 2012
Finalising the layout of standards for publication. Finalising the layout of standards for publication.
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Metropolia University of Applied Sciences
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Finland
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Higher Education
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700 & Above Employee
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Lecturer
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Nov 2011 - Apr 2012
Teaching technical English: - the language and practises of technical communication - writing in English Teaching technical English: - the language and practises of technical communication - writing in English
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Freelancer
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Helsinki
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Translator
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Jul 2011 - Apr 2012
English - Finnish, Swedish - Finnish, corporate communications. English - Finnish, Swedish - Finnish, corporate communications.
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Tampere University of Applied Sciences
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Finland
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Higher Education
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500 - 600 Employee
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Lecturer
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Mar 2010 - Jul 2010
Teaching technical communication according to my own materials. Teaching technical communication according to my own materials.
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Citec Group
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Finland
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Architecture and Planning
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700 & Above Employee
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Technical Writer, Off-Shore Consultant, Documentation Engineer, Employee Representative
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Dec 2005 - Mar 2010
Planning and writing technical documentation for client companies in English. Acting as a team leader for Indian off-shored writers. Negotiating the collective labour agreement with the employer. Translating and editing marketing materials. Planning and writing technical documentation for client companies in English. Acting as a team leader for Indian off-shored writers. Negotiating the collective labour agreement with the employer. Translating and editing marketing materials.
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Education
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2015 - 2016
Universidad Nacional de Colombia
Spanish -
1996 - 2005
University of Tampere
Master’s Degree, English Philology, German, International Politics, Technical Communication
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