Eeva Nyberg

Strategy And Operations Manager at Elisa Videra
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Contact Information
us****@****om
(386) 825-5501
Location
Finland, FI
Languages
  • English Full professional proficiency
  • Swedish Professional working proficiency
  • Spanish Elementary proficiency
  • Finnish Native or bilingual proficiency

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Bio

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5.0

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Janne Maikkula

By first working with Eeva and later under her leadership, I have been able to get a proper view of her as an colleague and supervisor. Her skills in man management and ability to motivate and enable people are true strengths. With a comprehensive knowledge of our services and technologies her involvement to improve our everyday work, as well as continuous participation in process development on different levels, have strongly developed our functions. Her overall approach and ability to apply her skills, and adapt to any situations is admirable, and Eeva has continually demonstrated us how to engage collaboration with customers and colleagues alike. She’s leading and performing with an example that truly makes her an asset to consider for any tasks.

Robert Moschner

Eeva has been a very good colleague, supervisor and manager during the past years. She is in a positive sense having her eyes and ears everywhere. As a Manager she always has an open ear and takes her time to support you requests, provide information or helps in decision making processes. Adaptation to new situations or positions is a key component of her qualifications. I find her very reliable and she always tries to be one step ahead. She'll give you opportunities to develop further and helps you during that process. She trusts her colleagues when she is assigning tasks knowing it gets done - and this feeling is mutual.

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Credentials

  • ITIL® (2011) Intermediate Service Operation
    APMG International
    Mar, 2016
    - Nov, 2024
  • ITIL Foundation
    APMG International
    Feb, 2014
    - Nov, 2024

Experience

    • Finland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Strategy And Operations Manager
      • Aug 2022 - Present

    • Business Lead for Insight & Analytics
      • May 2021 - Aug 2022

    • Head of Solution Sales
      • Jul 2020 - May 2021

    • Product Manager
      • Dec 2016 - Jul 2020

      √ Responsible for Elisa Videra Service Offering, Design and Pricing√ Responsible for Professional Services Offering, Design and Pricing

    • Service Desk Manager
      • Feb 2016 - Dec 2016

      Team leader for 2nd level support for Service Desk Nordics at Elisa Videra

    • Service Management, Back Office Support & Service Launch Team Manager
      • Oct 2015 - Jan 2016

      √ Responsible for 2nd line maintenance in Support, Service Management and Problem Management√ Responsible for technical service launch of new deliveries and service terminations √ Responsible for management, competence development and employee satisfaction of Service Management, Back Office Support and Service Launch Team members√ Part of the Support department management team actively contributing to the development of our Support business and processes

    • Service Management & Back Office Team Manager
      • Feb 2015 - Oct 2015

      √ Responsible for 2nd line maintenance in Support, Service Management and Problem Management√ Responsible for management, competence development and employee satisfaction of Service Management and Back Office Team members√ Part of the Support department management team actively contributing to the development of our Support business and processes

    • Service Desk Mentor
      • Sep 2013 - Feb 2015

      √ Acted as a Service Desk Mentor from September 2013 to February 2015√ Responsibilities included training new and existing Service Desk technicians, involvement in process development and maintaining and creation of knowledge databases

    • Service Desk Technician
      • Mar 2012 - Sep 2013

      √ Responsible of Incident Management and Service and Change Request handling as a Service Desk Technician

    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Trainee
      • May 2010 - Aug 2010

      √ Trainee in Business Intelligence with main tasks in data mining and data preparations for BI purposes √ Trainee in Business Intelligence with main tasks in data mining and data preparations for BI purposes

Education

  • Oulu University of Applied Sciences
    Bachelor of Business Administration, International Business
    2008 - 2012
  • Kemin Lyseon Lukio
    Upper Secondary School
    2005 - 2008

Community

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