Experience

UpCloud

• Russian Federation
• IT Services and IT Consulting

• Operations Manager

  • Jan 2021 - Present

• System Administrator

  • Apr 2018 - Jan 2021

  I moved from customer support to our operations team. This included travelling around to do maintenance with our DC's and installing new ones. Also monitoring that our infrastructure is working and fixing problems at both hardware and OS sides.

• Technical Support Specialist

  • Nov 2016 - Apr 2018

  Helping customers with their everyday problems with UpClouds services. Also I did start to build grounds for future customer support; including evaluating support platform and so on before we launched 24/7 service at follow the Sun principle.



Nebula Oy

• Finland
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Operations Center Specialist

  • Mar 2015 - Oct 2016

  I started working with our everyday supermen. Primary I monitored that all systems were up and running, both our own and our customers, fix problems in servers and help our 1st tier tech support with anything they can't handle.Job contained for example working with virtual and physical servers, building virtual ones, document everything I did and lose my social life (joke somewhat) for as long as I was with that group :)

• Tech support specialist

  • Sep 2012 - Feb 2015

  Fixing everyday problems with adsl-connections, emails, webhotels and cloud services



Ernst & Young Oy

• Help Desk -specialist

  • Jun 2010 - Aug 2012

  At EY I was working as a part of Nordic OSS. Primarily my job was around helping EY personnels with everyday problems with hardware, software and networks, consulting various suppliers and writing/updating different kind of guides. Also I was Finland's global loadset champion. At EY I was working as a part of Nordic OSS. Primarily my job was around helping EY personnels with everyday problems with hardware, software and networks, consulting various suppliers and writing/updating different kind of guides. Also I was Finland's global loadset champion.



YTV

• Environmental Services
• 1 - 100 Employee

• Planning Assistant

  • Jul 2009 - Oct 2009

  My main responsibilities were testing new travel cards and save collected data in digital format. My main responsibilities were testing new travel cards and save collected data in digital format.



Datapalvelut.net

• IT Services and IT Consulting

• PC-helpdesk employee

  • Mar 2007 - Jul 2009

  Helpdesk/Service Desk Helpdesk/Service Desk



Salomaa Group

• PC-helpdesk employee

  • Apr 2006 - Dec 2006

  Helpdesk/Service Desk Helpdesk/Service Desk



mCasting Oy

• IT Services and IT Consulting

• Graphic Designer

  • Dec 2003 - Jan 2004

  I designed flyers for forthcoming digital expo I designed flyers for forthcoming digital expo