Experience

Colorado Rapids

• Primary and Secondary Education
• 1 - 100 Employee

• Communications Manager

  • May 2022 - Present

• Communications Assistant

  • Feb 2019 - May 2022

  • Responsible for translating and transcribing player/coach interviews.• Researched team and player specific data to create a game-day packet to distribute to the league all media in attendance.• Ensured a professional and efficient press box setup for game-days.• Created and implemented various new email templates to distribute to the league as well as media contacts.• Handled all credential inquiries, credential distribution, and maintained documentation tracking the status of all requests.• Coordinated the entire game-day process for all incoming media on game-days.• Assisted the club with various press conferences, events, and press releases.• Maintained an informative and professional social media presence that assisted with developing brand awareness for the organization's brand image.• Researched various statistics for the team as well as individuals that create and maintain a favorable image for the club that are provided to media, team operations, and fans.• Assisted the USWNT, Arsenal FC, and Boca Juniors with credentialing, press conference procedures, and player interviews when the teams played in Commerce City, Colorado.

• Street Team Member

  • Jan 2018 - Feb 2019

  • Responsible for translating and transcribing player/coach interviews.• Researched team and player specific data to create a game-day packet to distribute to the league all media in attendance. • Ensured a professional and efficient press box setup for game-days.• Created and implemented various new email templates to distribute to the league as well as media contacts.• Handled all credential inquiries, credential distribution, and maintained documentation tracking the status of all requests.• Coordinated the entire game-day process for all incoming media on game-days.• Assisted the club with various press conferences, events, and press releases.• Maintained an informative and professional social media presence that assisted with developing brand awareness for the organization's brand image.• Researched various statistics for the team as well as individuals that create and maintain a favorable image for the club that are provided to media, team operations, and fans.• Assisted the USWNT, Arsenal FC, and Boca Juniors with credentialing, press conference procedures, and player interviews when the teams played in Commerce City, Colorado.



Comcast Business

• United States
• Telecommunications
• 700 & Above Employee

• Customer Project Manager

  • Jun 2021 - May 2022

  • Provides research and assistance to leadership in the development and design of new projects.• Uses formal processes and tools to manage resources, budgets, risks, and changes.• Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports.• Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned projects. Provides overall prioritization and director of work assignments, team resources, etc. Creates and maintains process workflow documents to support business needs.• Coordinates with other work streams, projects, and initiatives which may impact successful completion of project.• Facilitates project meetings.• Manages projects of major importance to overall business operations by reporting status, tracking delays and making required adjustments.

• CAE 4, Market Escalations

  • Feb 2020 - Jun 2021

  • Assumes ownership of any issue escalated from Tier 1. Follow up and customer call backs included.• Effectively troubleshoots issues & equipment relating to connectivity, network, equipment, identifying LAN issues, email and mail delivery problems, client configuration, domain issues, PC/Mac workstation configuration, DNS problem and proxy server configurations, server level issues, and webhosting. Follow up with all issues to ensure MTTR and clearly documenting tickets.• Support of RIPv2 Static customers (ability to operate NetControl, create configuration files, utilize the TFTP servers & troubleshoot routing problems).• Identify areas for process improvements and provide feedback to supervisors.• Prioritizes workload and manages multiple time sensitive issues at once.• Acts as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services (Signature Support, Upware, etc.) based on customer needs/interests. Supports growth of Comcast Business by proactively listening for opportunities to introduce customer to new products, higher tiers of service, etc. on all eligible calls.

• CAE 3.5, SMB Subject Matter Expert

  • Jul 2019 - Mar 2020

  • Articulated and implemented best practices related to the small-medium business care department.• Demonstrated a superior level of job knowledge and service excellence. • Served as the "go to" person for assistance and up-to-date information on policies, processes, quality, and general call center issues.

• CAE 3, Technical Customer Support Representative

  • Jul 2018 - Jul 2019

• CAE 2, Technical Customer Support Representative

  • Jan 2018 - Jul 2018

  • Served as the first point of contact for customers. • Answered inbound phone calls. • Identified and resolved caller issues. • Helped tailor services to match customer needs.• Actively assessed areas of improvement and implemented resources to assist new hires and co-workers.



NGA Soccer USA

• Manager of Sales

  • Jan 2018 - Feb 2020

  • Responsible for all sales in Colorado.• Assessed customer needs.• Worked closely with local soccer related businesses as well as local leagues and teams.• Responsible for running all social media.• Provided outstanding customer service• Identified sales opportunities and acted on leads• Social media marketing

• Colorado Distributor

  • Jul 2017 - Jan 2018

  • Responsible for coordinating sales in Colorado. • Assessed customer needs. • Worked closely with local soccer related businesses as well as local leagues and teams.



INTERWEST SAFETY SUPPLY LLC

• United States
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2016 - Jan 2018

  • Accurately entered client data into a company-based software program. • Organized client calendars, prepared mailings, and handled transactions. • Assisted the Attorney in consultations and translated when necessary. • Performed basic office duties • Assisted with day - to - day operations of the office • Managed all incoming calls and emails • Scheduled appointments • Responsible for keeping the office clean and organized • Accurately entered client data into a company-based software program. • Organized client calendars, prepared mailings, and handled transactions. • Assisted the Attorney in consultations and translated when necessary. • Performed basic office duties • Assisted with day - to - day operations of the office • Managed all incoming calls and emails • Scheduled appointments • Responsible for keeping the office clean and organized



Swenson Law Office, PC

• Legal Services
• 1 - 100 Employee

• Office Assistant

  • Apr 2015 - May 2016

  • Accurately entered client data into a company-based software program. • Organized client calendars, prepared mailings, and handled transactions. • Assisted the Attorney in consultations and translated when necessary. • Performed basic office duties • Assisted with day - to - day operations of the office • Managed all incoming calls and emails • Scheduled appointments • Responsible for keeping the office clean and organized • Accurately entered client data into a company-based software program. • Organized client calendars, prepared mailings, and handled transactions. • Assisted the Attorney in consultations and translated when necessary. • Performed basic office duties • Assisted with day - to - day operations of the office • Managed all incoming calls and emails • Scheduled appointments • Responsible for keeping the office clean and organized



Open Door Youth Gang Alternatives

• Volunteer

  • Sep 2015 - Dec 2015

  Participated in an after school program in an attempt to prevent the youth from falling into gangs or gang activity. Participated in an after school program in an attempt to prevent the youth from falling into gangs or gang activity.