Agile Coach/Scrum Master

• Oct 2018 - Present

Scrum Master

• Sep 2017 - Oct 2018

Responsible for driving the adoption of agile and the implementation of a number of projects in support of regulatory reporting requirements at the client site for ETrade. • Lead and coordinate release activities including: developing release plans and schedules, assessing and reporting on product launch readiness, planning and tracking change management activities • Facilitate daily stand ups, grooming sessions to define requirements and track user stories through Jira • Provide weekly status reporting at governance meetings

Project Management Manager

• 2011 - Sep 2017

Responsible for providing division-wide governance and project execution for large scale software and business process projects, managing multiple initiatives of varying complexity and providing employee and executive level reporting including metrics. • Worked with 10 internal cross functional teams comprised of developers, business analysts, and quality assurance personnel and Enterprise teams to assess our applications, drove test execution for over 160 assets in the test lab and facilitated the development of remediation plans to address technical issues • Played a dual role as project manager to roll out a new operating system to 300 employees and performed program governance for the overall project. Provided hands-on support by documenting test scenarios, triaging and determining defect resolutions. • Worked with procurement to secure equipment (laptops, network switches and cables) and the telecommunications and facilities teams to design and set up a test lab able to support large scale application testing • Assessed projects and used solid understanding of software development life cycle models as well as knowledge of both agile and traditional project management principles and practices and merged them together in the right proportions to fit the project and business environment • Scrum master on department-wide End User Computing (EUC) program delivering 80 sprints • Provided input and guidance for product development deliverables such as requirements gathering, user story writing, acceptance testing, and releases

Bus Mgmt Director

• Jan 2010 - Jul 2011

Chief of Staff to the Senior Vice President leading a team of six direct reports and up to seven indirect reports comprised of directors, managers and analysts in the business operations division. Managed strategic initiatives, highly sensitive executive-level deliverables, department financials, business continuity and monthly management reporting. • Secured $2.5M in funding to support department projects, including out of region data center, by compiling a business case and presenting to executive management for approval • Spearheaded the rollout of a department wide employee career development tool for 200 staff members leading to improved employee engagement, retention and morale• Led the effort to transition a corporate-wide desktop tool used by 400 users to an application service provider (vendor) solution reducing maintenance costs and increasing efficiency of upgrades and patches

Operational Risk Director

• Oct 2008 - Jan 2010

Led a team of business continuity professionals in assessing the corporate business continuity program, identified gaps and drove strategic initiatives to remediate the gaps and elevate the program. Collaborated with the team and stakeholders to identify and implement a number of programs to educate employees around preparedness and to foster corporate-wide adoption. • Followed Project Portfolio Management process and leveraged various tools such as MS Excel, MS Project and MS Access databases to secure $1.5 million in project funding for disaster recovery/resiliency program• Assumed board reporting responsibilities from the Vice President and implemented guidelines to reduce the amount of time required to create draft documentation by 50% • Developed the Business Impact Analysis (BIA) process and scoring model for ranking business recovery objectives. Resulted in a 60% reduction time to complete the annual BIA.

Sr. Project Manager

• May 2006 - Oct 2008

Led a team of business continuity professionals in the execution of corporate strategies to manage risk due to the loss of facilities, technology and staff. Managed projects through the full life cycle, wrote the request for proposal (RFP) and drove vendor criteria and facilitated vendor selection. • Facilitated Root Cause analysis sessions which successfully identified problems and core solutions Developed the Business Impact Analysis (BIA) process and scoring model for capturing key data used in determining business process criticality including the operational, reputational and financial impacts • Established a corporate Pandemic framework to mitigate risks from loss of staff and to meet regulator compliance that earned both executive recognition and a company award

Control Manager

• May 2004 - Jun 2006

Division level liaison to various business departments with the focus on driving compliance with internal audit and FHFA requirements. Worked with business partners to identify operational risks, the appropriate plans to address deficiencies and tracked and reported on the status of such plans. Interpreted corporate level Sarbanes-Oxley (SOX) requirements into actionable plans to address deficiencies.• Appointed as the project manager on a highly visible project for the procurement and rollout of a new risk assessment tool for tracking quarterly risks. Efforts resulted in the identification of missed requirements and timeline overruns• Increased business area adherence to SOX regulations by analyzing and interpreting requirements, eliminating ambiguity, and defining a detailed roadmap for execution

Business Application Project Manager

• Aug 2003 - May 2004

Responsible for researching and implementing viable technology solutions for servicing and asset management departments. Managed vendor selection process and worked with the Legal department to draft confidentiality agreements and contract negotiation. Led the implementation of a new fraud tool that was instrumental in providing the Fraud department with valuable information regarding property fraud investigations.• Developed vendor selection criteria and the process to facilitate the vendor selection process• Led the implementation of a tool that was instrumental in providing data on fraud investigations• Worked with Procurement and Legal to negotiate and implement contracts with vendors and wrote request for proposal• Researched technology and business solutions, compiled findings and presented to leadership for Go-No-Go decisions

Sr. Business Analyst

• Jun 2001 - Aug 2003

Managed the business area production support for all critical Pricing applications. As the business area production support, my role was to act as the liaison between the business area and the technology staff to facilitate system maintenance, upgrades, fixes and testing.• Enhanced and strengthened system security for all department applications through quarterly audits• Implemented process improvements that minimized issues as a result of code implementations• Partnered with Technology support to identify root cause and solution to system outages • Scheduled and supported the BC test execution by securing resources, installing applications and writing test scripts

Business Analyst

• Mar 1999 - Jun 2001

Hired to provide Y2K support by upgrading critical Fraud Access database. Provided technical support to a team of over 40 people including troubleshooting hardware and software issues. Managed the department Business Continuity compliance program and the acquisition, distribution and installation of all department hardware and software. Managed and researched third-party software and provided technical analysis and impact assessment of acquiring and implementing.• Enhanced and strengthened system security for all department applications through quarterly audits• Implemented process improvements that minimized issues as a result of code implementations• Partnered with Technology support to identify root cause and solution to system outages • Scheduled and supported the BC test execution by securing resources, installing applications and writing test scripts

Business Operations Director

• Jan 2006 - Jul 2011

Provided business development support in growing the client base for a privately held merchant banking organization. • Ensured clients were in compliance to required regulations • Managed client set-up activities Provided business development support in growing the client base for a privately held merchant banking organization. • Ensured clients were in compliance to required regulations • Managed client set-up activities

Systems Engineer

• Oct 1997 - Mar 1999

Managed requirements validation and quality assurance for a highly complex government system. Presented weekly project updates to executive leadership. Results of my work identified gaps in deliverables and system specifications. Held a TS/SCI clearance. • Provided engineering support to a range of software development efforts • Reviewed test data and system design to ensure accordance with system specifications and requirements • Worked closely with consultants to provide system requirements analysis • Performed duties of both Developer and Database Administrator supporting an Access database created to maintain employee resumes and skills data. Established and implemented security protocol for Access databases

Developer/Tester/Quality Assurance Manager/Technical Writer

• Oct 1995 - Oct 1997

Initially appointed as the Technical Writer, but as a result of my capabilities the position quickly morphed into more complex roles with a greater level of responsibility and authority such as: Access database developer, Systems Tester and Quality Assurance Manager. • Developed prototype application for a major government agency in a Windows NT 3.51 environment, which led to my company winning a contract to create a database used to track Coast Guard search and rescue missions • Developed and documented Entity Relationship Diagrams (ERDs), Functional Hierarchy and Requirements-to-Functions Traceability Matrix including standards for the design of forms, reports and menus • Performed quality assurance on various projects and reviewed all documentation prior to customer review • Responsible for writing User's Manuals, Disaster Recovery Plan for a mission critical military application using Oracle Case Dictionary 5.1 and System Architecture Recommendation documents • Wrote test scripts and performed integration and system testing