System Support Analyst

• Sep 2021 - Present

Application Consultant

• Apr 2021 - Sep 2021

 Work on Support Customer for retail traffic counting system via internal ticketing system. • Mainly identify the issue and assign those raised ticket to related Support Person. • Diagnosing issues professionally and provides solutions to comply with customer and SLA requirements. • Acquire data from Data Sources• Identify, analyze, and interpret trends or patterns in complex data sets by using the in-house reporting system. • The company support runs 24/7 which we are having our hotline Responsible in troubleshooting and debugging of the system, performance improvement, and development planning for future versions. • Enhance the design on the Report Portal. • Prepare quality and concise, technical / technical requirementdocumentations, user documents, guidelines, and help companies improve processes and system. • Creating UML , work flow diagrams Responsible in maintain the Database Structure. • Fix and maintain the existing database script. • Design entity – relationship, database schema.  Responsible in communicate and coordinate with stakeholder and clients to understand their solution requirements and formulate strategies to cater their needs Good bonding and build a well-working relationship with operation’s users (from various countries such as most Europe Country, United States, Canada, India, Thailand, Philippines, Hong Kong, Taiwan, Singapore, Turkey, China) and colleagues from the company Show less

Associate Application Consultant

• Sep 2019 - Apr 2021

Working on support the Product（Footfallcam）.- Assign the issue tickets - Solving the Footfallcam problem.

Application Support Analyst

• Jul 2019 - Aug 2019

Intern

• Sep 2017 - Dec 2017

Technologies used: MS SQL Server, Remote Desktop App, Server Profiler. Perform diagnostics and troubleshooting of multiple issues. Bartender Printer Installation during Double 11&12 events. Assist to set up printers for China and ensure that the printers’ setup can be worked smoothly/effectively due to heavy workload for Double 11 event. An opportunity to explore solving sample live cases. Strengthen MYSQL skills when solving live cases. Optimize SQL queries, indexes and tables to achieve better performance. Hyperion Migration. Show less