Experience

The Rowett Institute

• United Kingdom
• Research Services
• 1 - 100 Employee

• Institute Support Assistant

  • Jan 2023 - Present



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Dec 2019 - Oct 2022

  - Managing restaurant, reception and staff on duty- Dealing with admin work including invoices - Making sure daily tasks are completed- Delivering and maintaining high customer service- Driving sales and meeting targets- Dealing with customer feedback; positive and negative- Making sure Health and Safety Procedures are followed

• Manager

  • Sep 2019 - Nov 2019

  -Managing restaurant and the team -Responsible for day to day business operational tasks.

• Deputy Hotel Manager (Fixed Term)

  • Jan 2019 - Sep 2019

  - Managing hotel, monitoring staff performance and forecasting working schedules- Dealing with administrative work- Making sure company policies were fully completed on time- Ordering stock for the hotel- Working with and supported restaurant partners to ensure guests received high level of service- Making sure the company’s brand standards were met- Implementing changes in different departments- Conducting hotel’s maintenance issues- Coordinating HR related tasks; employment contracts, performance reviews and disciplinary procedures- Managing hotel’s yearly budget and achieved budgeted profit - Maximising sales and reached targets. Show less



Ardoe House Hotel and Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Nov 2018 - Jan 2019

  -Managing check- ins and check –outs -Answering guests’ requests on the phone and by email -Working as part of the team, managing bookings and arranging reservations -Dealing with guests complains in professional manner -Processing payments and preparing invoices -General administrative work. -Managing check- ins and check –outs -Answering guests’ requests on the phone and by email -Working as part of the team, managing bookings and arranging reservations -Dealing with guests complains in professional manner -Processing payments and preparing invoices -General administrative work.



Leave of Absence/Freelance

• Poland

• Freelance English Teacher

  • Aug 2017 - Aug 2018

  Full time caregiver during family member illness. Freelance English Language teacher. Full time caregiver during family member illness. Freelance English Language teacher.



ASA RECRUITMENT

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Temp Receptionist/Administrator

  • Apr 2016 - Aug 2017

  - Greeting visitors and employees - Dealing with clients and their enquiries - Operating telephone switchboard - Providing relevant information over the phone and face-to-face - Conducting New Hire inductions according to the company’s policies and procedures - Generating reports and reconcile the data. - Greeting visitors and employees - Dealing with clients and their enquiries - Operating telephone switchboard - Providing relevant information over the phone and face-to-face - Conducting New Hire inductions according to the company’s policies and procedures - Generating reports and reconcile the data.



Apex Hotels

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Guest Services Supervisor

  • May 2016 - Sep 2016

  - Responsible for daily room allocations via system - Leading the team in a very demanding and reception environment - Dealing with high volume of check-ins and check-outs - Dealing with guests complaints in polite manner and resolving any queries - Being responsible for main safe key - Supporting reception team in their daily tasks - Supervising daily admin tasks. - Responsible for daily room allocations via system - Leading the team in a very demanding and reception environment - Dealing with high volume of check-ins and check-outs - Dealing with guests complaints in polite manner and resolving any queries - Being responsible for main safe key - Supporting reception team in their daily tasks - Supervising daily admin tasks.



Skene House Apartments

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head Receptionist/Administrator

  • Jun 2014 - Mar 2016

  - Managing and developing front office team, conducting team’s monthly performance reviews - Delegating tasks to the team and arranging shifts/rotas according to the business needs - Maximising room occupancy by up-selling techniques to promote suites and other features- Dealing with travel agents’ commissions and maintaining great relationship - General administration: invoicing, coordinating guests’ bills, preparing incoming and outgoing mail and packages, ordering stationary supplies for all departments, producing reports and reconciling the data.- Conducting New Hire inductions and trainings, making sure all front staff are up to date with new procedures and policies - Maintaining records and booking system updated at all times - Keeping the high standards of customer service and dealing with guests’ complains. Show less

• Receptionist/Administrator

  • Jun 2013 - Jun 2014

  -Managing front office enquiries such as individual and group bookings-Reporting maintenance issues -Dealing with invoices and staff expenses-Managing all admin jobs required-Providing guests with Number 1 customer service -Making sure all front desk procedures are completed to the highest standards.