Chief Specialist

• May 2020 - Present

Senior Commercial Coordinator

• Jul 2015 - Apr 2020

• drafting new documents and coordinating work on a contractual and customer documentation (B2B/B2C) • creation of marketing and training materials, managing customer documentation• competition watch – preparing benchmarks, monitoring and reporting changes in consumer, legal, technical and political environment, • monitoring regulatory changes on Polish bancassurance sector and implementation of improvements and changes to be compliant with new regulations • support of key-account manager in business development, implementation of new solutions and insurance products• day to day contact with business partners to promote effective cooperation and keep good business relationships • creation and preparation of exam questions - coordination of work on OWCA registration process (registration of new insurance agents into KNF register) Show less

Claims executive international

• Feb 2011 - Jul 2015

• claims and complaints handling – monitoring the amount of insurance benefits paid, timelines of payments and responds on customer’s claims and complaints• coordination of claims handling process on Scandinavian’s business • support for business partners and insurer’s third party administrators - contact person• providing trainings for new joiners of the operations team • providing claims and transfer reports to business partners • performing quality monitoring checks for team members• performing anti-fraud checks for international and Polish claims• participation to drafting and implementation of new procedures and processes• providing a back-up for International Supervisor for Polish market• monitoring and managing dedicated inbox• registration of new insurance agents into the KNF’s insurance register Show less

Senior Administartor

• Nov 2007 - Dec 2010

• managing customer documentation, preparing customer’s portfolios, updating customer’s data in the insurer’s data bases • dealing with client’s inquires – contacting clients and insurance companies in relation to new or existing insurance contracts • negotiating conditions with insurance companies, coordinating submissions of new customer’s application forms to insurance companies • support for the insurance broker in sale and after-sale process • preparation of insurance quotes, offers and correspondence for the customers Show less

Administrator in Marketing department

• May 2006 - Sep 2006

• General administrative tasks, support for marketing department • Managing and archiving company correspondence and other documentation • organizing business trips and accommodation for the managers and employees of the marketing department • updating company databases • General administrative tasks, support for marketing department • Managing and archiving company correspondence and other documentation • organizing business trips and accommodation for the managers and employees of the marketing department • updating company databases

Administration Manager

• May 2002 - Apr 2006

• general administrative task (coordinating and managing incoming and out coming correspondence, archiving, updating and drafting new office procedures) • preparation of monthly sales reports for the Board • coordination and monitoring of work in administration departments of 2 branches and head office • monitoring and managing weekly and monthly reports provided by branches of the company • managing deliveries, preparation of orders and contact with company’s clients, • preparation of monthly expenses budgets for the accountants • selecting and training a new administration staff, • administration support for the employees (preparation of contracts and payment lists) ; Show less

Secretary

• Jul 2000 - May 2002

• administration work for the marketing company • handling customers queries, providing information to the customers • handling and archiving correspondence and business documentation • preparing reports and presentations, • organizing meetings, preparation of meeting minutes, preparation of business trips • administration work for the marketing company • handling customers queries, providing information to the customers • handling and archiving correspondence and business documentation • preparing reports and presentations, • organizing meetings, preparation of meeting minutes, preparation of business trips

Customer service for Business clients

• Aug 1999 - Jun 2000

• dealing with business customers of the bank • preparing and managing customer’s documentation • archiving customer documentation, other office responsibilities • dealing with business customers of the bank • preparing and managing customer’s documentation • archiving customer documentation, other office responsibilities