Experience

AA Service Company Heating, Cooling & Plumbing

• United States
• Construction
• 1 - 100 Employee

• Assistant Operation Manager

  • Feb 2019 - Present

  - Assisting all aspects of HVAC Service Department - Creating financial operation reports; revenue reports, quality control - Supervising weekly schedule/ technicians assignments; overseeing dispatchers - Reviewing technicians time sheet and work order - Maintaining customer satisfaction and long term relationship - Responsible for recruitment and performance of technicians - Procure parts and materials - Creating quotes - Warranty processing - Assisting all aspects of HVAC Service Department - Creating financial operation reports; revenue reports, quality control - Supervising weekly schedule/ technicians assignments; overseeing dispatchers - Reviewing technicians time sheet and work order - Maintaining customer satisfaction and long term relationship - Responsible for recruitment and performance of technicians - Procure parts and materials - Creating quotes - Warranty processing



Pro Temp of Illinois, Inc

• Illinois

• General/Project Manager

  • Nov 2016 - Jan 2019

  - Responsible for human resource objectives by recruiting, selecting, orienting, scheduling, coaching, and disciplining employees; communicating job requirements; planning, monitoring, implementing and evaluating job performance; enforcing policies and procedures. - Provide staff oversight for all phases of project per workplace requirements - Responsible for employee jobsite safety training with implementation of OSHA regulation - Assisting in monitoring job sites to ensure work progress meet the required time frame, and safety compliance - Managing multiple projects by working with various team across the organization, as well as customers, to accomplish operational goals, and cost-saving target including interpretation, monitoring according to local requirements and codes - Managing supply delivery by working with various suppliers, including arrangement, approval, ordering and verifying the materials - Assisting in documentation, contract preparation, payments applications, including collecting and processing payments for residential projects with Sears and commercial public and government projects, as well as DBE contract including projects for Metra with implementation on Federal and State Compliance Regulations - Responsible for searching commercial construction bids opportunities; preparing all needed documentation for pre-bid meetings, attending and collecting scope of work and other details of the requirements. - Working with sensitive information while maintaining strict confidentiality Show less



European Beer Distribution

• Illinois

• Assistant General Manager

  • Aug 2012 - Dec 2017

  - Coordinating and monitoring team members effectively to complete daily activities - Influencing management practices and provide extensive customer service - Developing multiple relationships within the industry and provided guidance to staff - Creating financial forecasts - Analyzing developments in the business and provide feedback to management on company progress - Working independently and proactively to develop documents on required works in process - Coordinating and monitoring team members effectively to complete daily activities - Influencing management practices and provide extensive customer service - Developing multiple relationships within the industry and provided guidance to staff - Creating financial forecasts - Analyzing developments in the business and provide feedback to management on company progress - Working independently and proactively to develop documents on required works in process



State Farm

• United States
• Insurance
• 700 & Above Employee

• Marketing and Sales Coordinator

  • Jan 2008 - Aug 2012

  - Coordinating client accounts through well-organized communication and consistent attention to details - Assisting current and prospective clients by assessing information and directing them to the appropriate sales agent - Coordinating sales leads and assign lead-generation tasks to agents - Setting appointments and coordinate schedules with agents and clients - Providing a summary of monthly agents’ productivity - Accepting payments from clients and handle according to company policy - Creating client payment schedule based on needs - Correspondence with clients - Scheduling follow–up appointments for team members - Assisting clients with general inquiries, customer record updates and certificate of insurance requests Show less