Experience

CBRE Business Services Organisation

• Poland
• Leasing Real Estate
• 300 - 400 Employee

• Senior Inspections Coordinator

  • Jan 2014 - Present

  Senior Inspections Coordinator at present • Preparing and conducting Customer Service training for other departments • Producing handouts on Customer Care and handling difficult situations • Managing existing processes and recommending improvements • Regular meetings with internal and external clients to improve processes and set priorities Inspections Coordinator, 01.2014 – 09.2015 CBRE Corporate Outsourcing - Warsaw, Poland, • Arranged onsite property inspections in UK from Poland • Liaised with Estate Managers, Landlords, subtenants, and other third parties to make inspection arrangements • Tracked all requests • Met all customer call guidelines including service levels, handle time and productivity • Cooperated with other team members to avoid any failures or escalations • Solved complex customer issues • Adhered to all confidentiality requirements at all times Show less