Experience

Sharebee

• Poland
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2022 - Present

  Warsaw, Mazowieckie, Poland



Bolt

• Estonia
• Software Development
• 700 & Above Employee

• Junior Marketing and Social Media Specialist

  • Oct 2021 - Apr 2022

  Warsaw, Mazowieckie, Poland • creating content and campaigns for the Polish market • developing a social media strategy • staying up to date with the latest social media best practices and technologies • writing texts and proofreading • translating campaigns from English to Polish • adjusting existing campaigns to the Polish market

• Escalation Specialist

  • Feb 2021 - Mar 2022

  Warsaw, Mazowieckie, Poland • managing escalations • handling complicated tickets • providing feedback to upper management regarding customer issues • solving customers issues • improving customer service • cooperating with other departments

• Customer Service Specialist

  • Sep 2019 - Mar 2022

  Warszawa, Woj. Mazowieckie, Polska • responding to customer queries in a timely and accurate way • identify customer needs and help customers use specific features • analyzing and reporting product malfunctions • gathering customer feedback • monitoring customer complaints on social media and reaching out to provide assistance



Elavon, Inc.

• United States
• Financial Services
• 700 & Above Employee

• Junior Operations and Customer Service Specialist

  • Nov 2018 - Sep 2019

  Warsaw, Masovian District, Poland • contacting clients • answering product and service questions • resolving product and service problems • providing business operations support • performing financial and administrative operations



Plac Nowy 1

• Poland
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Sales Assistant

  • Jan 2016 - Sep 2018

  Kraków, woj. małopolskie, Polska • providing customer service • identifying and assessing customer's needs • ensuring high levels of customer satisfaction through sales service • handling customer complaints, providing appropriate solutions and alternatives



Wyborcza.pl

• Online Audio and Video Media
• 100 - 200 Employee

• Trainee

  • Jul 2013 - Aug 2013

  Kraków, woj. małopolskie, Polska • writing articles • contacting readers • liaising with editors and photographers. • proofreading • interviewing sources • establishing and maintaining contacts • attending events