Experience

CPM Engineering

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Business Development Coordinator

  • Jun 2018 - Present

• Customer Service Administrator

  • Mar 2017 - Jun 2018



BrightHouse

• United Kingdom
• Retail
• 400 - 500 Employee

• Operations/Waste and Recycling Administrator

  • Jun 2015 - Mar 2017



Salford City College Group

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Invigilator

  • Mar 2015 - Jul 2015

• Centre Manager

  • Feb 2014 - Feb 2015

  Duties Promoting opportunities within Salford City College as well as local Job Centres. Establishing new centre and promoting training opportunities within local community. Responsible for student recruitment, retention and achievements. Building relationships with external partners as well as service users. Experienced in dealing with difficult customers and complaints through a personalised and pragmatic approach to problem solving. Supporting high volumes of unemployed learners throughout a diverse range of vocational and academic courses. Delivering IT training (Microsoft Office based) to small group of students as well as administering exams and support with exam preparations. Show less



Exchange Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Training Centre Manager

  • Sep 2011 - Feb 2014

  • Managing a busy e-learning centre, highly regarded as the most successful within an OFSTED grade 2 listed training network.• Leading a team of 5 staff involved in starting, instructing and achieving over 450 learners per year.• Responsible for performance management, with a keen focus on company targets and KPIs.• Responsible for staff recruitment, reviews, action planning and disciplinary procedures.• Maintained budgetary controls over centre outgoings and completed regular P&L accounts for company auditors.• Committed to excellence in administration, achieving a 0% RAG rating in internal and external audit requirements.• Building strong relationships with service users as well as with external partners, resulting in consistently high success and satisfaction rates.• Experienced in dealing with difficult customers and complaints through a personalised and pragmatic approach to problem solving.• Supporting high volumes of unemployed learners throughout a diverse range of vocational and academic courses. Show less

• Tutor

  • Feb 2010 - Sep 2011

  • Supporting learners to achieve success in vocationally relevant academic programmes, often resulting in increased self-esteem and enhanced employment prospects. • Conducting detailed IAG sessions with new customers to ensure the correct programme of learning is offered to achieve desired outcomes.• Working to achieve targets set by company managers, often involving dealing with high volumes of learners on a diverse range of programmes. • Invigilating summative examinations in line with strict examining body guidelines.• Delivering 1-2-1 support in Mathematics, English and IT (Entry level up to level 2)• Administering and auditing learner and company documentation to a consistently high standard, assisting with the continued success and growth of the centre.• Completing detailed and organic Individual Learning Plans with learners to personalise and clarify intended programme routes and aspirations. Show less