Edwoell Jude Pureza

Flex Operations Associate at PerchPeek
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Contact Information
Location
Los Angeles, California, United States, US

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Experience

    • United Kingdom
    • Human Resources Services
    • 1 - 100 Employee
    • Flex Operations Associate
      • May 2022 - Present

      -Supported fully global customer support function through managing a portfolio of relocators across a full scope of international and domestic relocation activities. -Workflow management in an ambiguous environment and competing priorities -Review lease contract terms to ensure adherence to tenancy laws, and meeting deadlines and deliverables. -Escalation management, expectation management and handling difficult and complex customer questions -Curated personalized content based on relocator’s preferences -Participate in driving improvements through feedback and review of process developments -Advocate for the Voice of the Customer in feedback sessions -Continuously exceed performance metrics and KPIs Show less

    • Philippines
    • E-learning
    • 300 - 400 Employee
    • Business English Consultant
      • Aug 2017 - May 2022

      Conducted trial lessons and assessments to business professionals, taught Business English to business professionals and guide them in their business communications concerns such as but not limited to making presentations, making speeches etc. Helped clients succeed through coaching, mentoring and positive reinforcement. Conducted trial lessons and assessments to business professionals, taught Business English to business professionals and guide them in their business communications concerns such as but not limited to making presentations, making speeches etc. Helped clients succeed through coaching, mentoring and positive reinforcement.

    • Philippines
    • Wholesale
    • 1 - 100 Employee
    • Marketing Assistant
      • Aug 2016 - Aug 2017

      -Created social media strategies to increase sales and brand awareness across multiple platforms. -Engaged with and responded to online audience through relevant comments. -Utilized Twitter and Facebook to promote products, services and content. -Prepared monthly calendar to manage online content across multiple platforms. -Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities. -Analvzed market data to determine ways to reach target audience or intended segments Show less

    • Philippines
    • Higher Education
    • 200 - 300 Employee
    • Marketing Associate
      • Aug 2015 - Feb 2016

      Provided vision and lead the development and implementation of the university’s comprehensive communications, marketing, and public affairs strategies in collaboration with administrative and academic leadership to drive awareness and affinity among target audiences, and support enrollment, philanthropy, engagement, and public affairs goals. Provided vision and lead the development and implementation of the university’s comprehensive communications, marketing, and public affairs strategies in collaboration with administrative and academic leadership to drive awareness and affinity among target audiences, and support enrollment, philanthropy, engagement, and public affairs goals.

    • Slovenia
    • Construction
    • 1 - 100 Employee
    • Marketing Assistant
      • Jul 2013 - Aug 2015

      -In charge of the approval and processing of product samples for Luzon, Visayas and Mindanao (Philippines) -Handled in-house sales -Monitored monthly sales of the Business development team and key accounts group -Recorded all the projects tapped by each BDO, BDR, KAM, KAS -Handled the social media accounts of the company -Assisted the marketing manager in the conceptualization, production, and implementation of company's events and exhibitions -Ensured proper implementation, conducts evaluation and reports of company events -Oversaw all communications and coordination processes of all events -In charge of the ingress and egress of company events -Did manning of the booth -Attended General Membership meeting of different AAP Chapters -Handled the processing and budgeting of company's giveaways -Handled the inventory of event giveaways -Represented the company for the product presentations to Philippine's top architectural and engineering firms -Participated in the brainstorming of marketing strategies for the company -Handled customer-related marketing contents -Worked hand in hand with the marketing manager in creating and implementing event sponsorships, campaigns, local and social media exposures nationwide -Wrote articles for company's website Show less

Education

  • Saint Louis University
    Bachelor's degree, Mass Communication/Media Studies
    2009 - 2013

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